Hello Julie,
Thank you for getting in touch and we are sorry to hear this,
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
A member of the care team have reached out to you, we would like to ask you to review this at your convenience.
Take care
the team at Dermatica
“The packing gets incredibly messy and just peels off over time even after a few days, I really wish you would change the packaging as the formulas are great. It has got to the point I need to peel off all the labels as they have created a mess.”
“Absolutely love Dermatica products, completely changed my skin for the better. Recommend to everyone! I used to have dark circles around my eyes but my skin is much more even toned now, I occasionally go makeup free with confidence now!”
“I have been using the prescription formula and I feel it has been working however my skin has been sensitive hence why I purchased the Centella Gel Moisturiser however after using it for 4/5 days I had to stop as my face felt like it was on fire. It made is very red and left a very sticky feeling on my face. I wouldn't recommend this to someone using the prescription with sensitive skin. I felt this product was a waste of money but it wouldn't stop me purchasing other items for eg for the cleanser.”
Hello Jade,
Thank you for getting in touch and we are sorry to hear about this. Our team are always on hand to discuss any issues you face and review treatments when required.
Whilst mild irritation is normal, we always recommend getting a side effects review where required.
I have passed your details over to our clinical team who will reach out shortly.
We are always here to help.
Take care
the team at Dermatica
“The products are truly miraculous. I have noticed a huge difference in my skin texture, the overall appearance of my skin such as small, sun damaged spots disappearing and this is using the product for less than a month. My skin initially felt inflamed and quite red but still with a brilliant healthy glow if one can believe it but in order to get my skin used to the formula, I started only applying it at night and now it’s much better and I can use it more regularly as advised.
I have spent an obscene amount of money on different skin cares throughout the years and this is by far the more rewarding formula I have encountered. For anyone reading this, you will not be disappointed. It truly does help your skin and the overall health of it. Do not hesitate to go for this. You will not be disappointed. I cannot wait to see further improvement. I can already see my age spots (I’m 41), sun damage spots and fine lines disappearing. My skin tone looks incredibly even and all redness from my skin has gone. The formula can initially feel quite strong, give you a burning sensation along with peeling but this is completely normal. It’s just your skin getting used to the medicament applied to it. Follow the routine and be amazed. I have stopped all facial procedures such as laser therapy to achieve a rejuvenated skin because I’m genuinely so happy with this formula. I have also noticed my skin feels more plump especially under the eyes, as hollowness with age can occur. Can’t praise this enough. So far brilliant. Can’t fault a thing, even the stinging!”
“Dermatica has been a game changer with me as I suffer with Melasma. Nothing on the high street made any difference but my Dermatica treatment has worked brilliantly.
The dermatologists are quick to reply to any queries.”
“Super easy to get started and get a real Dermatologist to review your skin condition and concerns. I couldn't believe how quickly my personalised prescription arrived at my door. There was also no guess work involved. They supplied detailed instructions on what to do and what not to do. They kept in touch via e-mail every step of the way, on what to expect and so on. I am honstly blown away by the service, it hasn't even been a full week since I have done my online consultation and I am already on day 3 of my prescription. I realised my regular moisturiser wasn't cutting it after the first application, went online, ordered the recommended one on my personalised plan and it arrived the next day! Excellent all round, already feel that something is happening with my skin.”
