“I don’t have my package. It's hard to even write to you with a problem. The parcel got stuck at the post office and I don't know what to do next and I really wanted the cosmetic I ordered.”
Hello Patryja,
Thank you so much for your review.
A member of our customer care team has reached out to you to help you further with this.
Our team are always on hand to help with any queries you have, please do reach out if your require further support.
Take care
The team at Dermatica
Hello there,
Thank you so much for reaching out and we are sorry to hear you were unhappy with the product.
Should you require any further help or support, please do reach out to help@dermatica.co.uk for further assistance, we are always here to help.
Take care
The team at Dermatica
Hello Nicole,
Thank you so much for reaching out with your review and I am so sorry to hear you have had difficulty contacting ourselves with this issue.
I can see a member of our time did reply to you regarding this parcel however should you still require help please do reach out and we would be more than happy to support you further.
Take care
The team at Dermatica
Hello Kala,
Thank you so much for your review and I am sorry to hear you have had issues with this.
A member of our customer care team has now reached out to you in order to offer further support. We kindly ask you to review this at your convenience so we can support you further.
Should you need further help, please do let me know.
Take care
The team at Dermatica
Hello Amanda,
Thank you so much for getting in touch and I am sorry to hear you did not receive your parcel.
A member of the team has now reached out to help you with this, we ask you to review this at your convenience.
We are always here to help.
Take care
The team at Dermatica
Hello Schellon,
Thank you so much for reaching out,
We are sorry to hear you did not receive your product. A member of our team has now reached out to you, we ask you to review this at your convenience so we can resolve this for you.
We look forward to hearing from you soon.
Take care
The team at Dermatica
“Encounter confusing as advertised starter /try products for delivery fee of just under £3.00.
Account details given for them only to charge -initial delivery fee.
Completed ?-.& requested Melasma meds
£30+ taken from card -no meds received .
When ?same -was told Dr. still had to ‘assess’my condition ????…how can these be assessed when form completed and they say they sebt out meds without assessment.
Meds I did not receive.!
Advised no meds received yet billed -I am ignored -told to do another ‘consultation.
No assessment ,No meds received yet-£30+ poorer.
So….you do the math..”
Hello Shekhina,
Thank you so much for reaching out and we are sorry to hear you are disappointed with the service.
Our team did reach out to you in July, we ask you to kindly review this so we can assist you further.
Please note, we are a subscription service, the first order is £2.99 followed by £24.99 each month following.
We ship via Royal Mail first class which is usually 3-5 working days but can take up to 10 on occasion. We kindly ask that if any orders have not been received you can reach out to the customer care team who can help resolve the issues with you.
We will never take payment for an order until the consultation has been assessed and approved by a member of our clinical team.
Should you require any further help or support, please do reach out.
We are always here to help.
Take care
The team at Dermatica
Hello there,
Thank you so much for your feedback and we are sorry if you experienced delays at the time of your order.
We always try to ship as swiftly as possible and will always deliver via Royal Mail first class service.
Should you ever run into any issues with your orders you can reach out to our dedicated customer care team who are always happy to support you further.
Take care
The team at Dermatica
Hello Suzaine,
Thank you so much for the review and we are sorry to hear you did not receive your order.
We have been unable to locate your account however a customer care representative has reached out, we kindly ask you to review this at your convenience so we can resolve this for you.
Take care
The team at Dermatica
Hello There,
Thank you so much for your review.
We do have tracking for our orders and therefore if you have any issues with deliveries please do reach out to our friendly customer care team who would be more than happy to support you.
Take care
The team at Dermatica
“Unfortunately the product didn't arrive. I received and email to review the product the day it was due to arrive. It didn't arrive and I checked the tracking which showed it being behind which is fine. Now tracking even says it was delivered but still no product. 1 star for now as I hope it shows up.”
Hello Porshia,
Thank you so much for your review and I am sorry to hear you faced issues with the courier.
If you did not manage to resolve this, our customer care team are always on hand to support you.
Take care
The Team at Dermatica
Hello Walter,
Thank you for your feedback,
We are sorry to hear you faced issues with your deliveries. If you need any help then please do reach out and our team would be more than happy to support you.
Take care
The Team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
Hello there,
Thank you so much for sharing your feedback.
We kindly encourage all members to get in touch within the first month if their treatment hasn’t arrived, so we can continue supporting you as quickly as possible.
We’re always happy to help!
The team at Dermatica
“Both of these came totally separated with a very loose liquid on top. Spilled everywhere when I opened it. Wasn’t a balm texture at all. Also, shipped over a cool spring weekend and delivered on an overcast cool day. So, not sure if I just go two defective ones.”
