Hi there,
Thank you for taking the time to share insights of your experience so far.
We have shared your insights with our team as we are constantly working to improve our services from everything from our formulations to our customer care and your insights help us to improve our service for everyone.
“The frist formula was fantastic and the second One 👎 wasn't effective the 3rd formula I just got on Thursday but I did not try bcz am using the 2nd one still. ...
I tried Soothing Centella Gel Moisturiser 2 day so can't do any comment on it .”
Hello Zarina,
Thank you for getting in touch and sharing your feedback.
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Our treatments can cause some mild irritation, such as redness, dryness and peeling. We understand this may be frustrating, but don’t worry — it’s completely normal, and settles down once your skin is used to your formula. Since your treatment is starting to increase your cell turnover and unclog pores, you may also experience some breakouts — this is called ‘purging’. Again, this is expected and shows your treatment is working.
A member of our Clinical team has reached out to support you further with this. We would like to ask that you review this at your convenience.
If you need further help or support please do reach out,
We are always here to help.
Take care
The team at Dermatica
Hello Julie,
Thank you for getting in touch and we are sorry to hear this,
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
A member of the care team have reached out to you, we would like to ask you to review this at your convenience.
Take care
the team at Dermatica
“I have been using the prescription formula and I feel it has been working however my skin has been sensitive hence why I purchased the Centella Gel Moisturiser however after using it for 4/5 days I had to stop as my face felt like it was on fire. It made is very red and left a very sticky feeling on my face. I wouldn't recommend this to someone using the prescription with sensitive skin. I felt this product was a waste of money but it wouldn't stop me purchasing other items for eg for the cleanser.”
Hello Jade,
Thank you for getting in touch and we are sorry to hear about this. Our team are always on hand to discuss any issues you face and review treatments when required.
Whilst mild irritation is normal, we always recommend getting a side effects review where required.
I have passed your details over to our clinical team who will reach out shortly.
We are always here to help.
Take care
the team at Dermatica
“Gi am writing not very happy to be honest I haven't even received the product nore has there been any information to me showing delivered.. I got an email saying would have in 3 days but last iv heard please can we sort this issue as I do not wish to leave negative feedback”
Hi Damon,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. We always ask that you let us know if you have not received it after this time, so we can continue to assist you further.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Hi Marisa,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please do let us know if you have not received it after this time, so we can continue to assist you further.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Hi there,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Serhii,
Thank you for taking the time to share insights of your experience so far. Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Aida,
Thank you for taking the time to share insights of your experience so far.Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Mrs TF,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“This product didn’t suit me well as I have a sensitive skin .. the moment I applied this it gave me an itchy sensation which is not great to experience and hence required me to wash my face . I have tried this thrice hoping that this would diminish with time but unfortunately that didn’t happen.”
Hi Shikha,
Thank you for taking the time to share insights into your experience with the Clarifying Azelaic Acid 20%. We're sorry to hear that your experience has not been as expected when used alongside your current skincare regime.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Mika,
Thank you for taking the time to share insights of your experience so far.
We look forward to supporting you further to achieve your skin goals! Every treatment is prescribed on an individual basis, and everyone’s skin is different, so we recommend using your formula for 6–8 weeks to give it plenty of time to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess your progress and determine your next steps. Remember, you can track your progress via your dashboard throughout your skin journey. You can contact us at any time to check in — our dermatology team is happy to help. If you have any further questions, please don’t hesitate to contact us.
Take care,
The team at Dermatica
Hi Anna,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Take care,
The team at Dermatica
Hi Shona,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Take care,
The team at Dermatica
Hello Nicola,
Thank you for getting in touch, I am sorry to hear this and I will pass your feedback to the team.
Sometimes when our skin is introduced to new ingredients it may experience breakouts. We always recommend having a treatment review if you need to so we can look at altering formulations to match your concerns if required.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello Stephanie Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation. If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face. Alternatively, you can minimise any peeling by using the product every other night Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp We are always here to help! Take care The Team at Dermatica
Hello Lindsey,
Thank you so much for your feedback,
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
If you have not received this parcel, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello there,
Thank you for your feedback and I am sorry to hear about the issues you have faced.
When you first start using the topical treatment, you may notice your skin becoming red and flaky. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results.
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
We are always here to help
Take care
the team at Dermatica
“I bought the product because it was described as suitable for rosacea. Sadly, my face became irritated and red after I applied it. Had to wash it off immediately.”
Hello Elena,
Thank you for taking the time to share insights of your experience so far.
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
If you would like a review at any time you can reach out to our team who can happily refer you for a review.
We are always here to help.
Take care
the team at Dermatica
“They’ve changed the formula causing pustules that didn’t happen at first . Although the new formula is more moisturising it’s not as effective . Prefer the old formula .”
Hello Khadreanna
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
We are always here to help.
Take care
the team at Dermatica
