Hello Lindsey,
Thank you so much for your feedback,
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
If you have not received this parcel, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
“Fantastic service and communication! So quick as well. Products are lovely and soothing and work really well! I love the āno frillsā and ādoes exactly what it says on the tinā approach. Perfect!”
“Overall, happy with most of my products think more needs to be looked into melasma for people with skin of colour. No one fits all especially skin of colour.”
“I have being using this product just for few days and I can see the difference in my skin, itās no more oily, no feeling of dullness. When I wake up in the morning my skin looks very fresh and clean. I am very happy with the products.”
“Initially disappointed to be prescribed something which I have tried before (adapalene) at an equal percentage with only 1 additional active (niacinamide) at a lower percentage than I was using prior to contacting Dermatica. I was hoping for something not readily available or previously used to treat my acne with the added characteristics of treating my other skin concerns. Time will tell if effective (I have been asked to review after 1 week) but I was expecting a more bespoke dermatological prescription. Ordering process and despatch was very quick.”
Hello Mohammed,
Thank you for your feedback,
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello there,
Thank you for your feedback and I am sorry to hear about the issues you have faced.
When you first start using the topical treatment, you may notice your skin becoming red and flaky. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results.
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
We are always here to help
Take care
the team at Dermatica
“I have noticed a changed in my skin, it's not as dry and I feel a bit more confident about it too after 4 weeks. The dryness and redness which were there initially have pretty much gone.”
