Name: Dealbuyer (UK) Ltd
Address: 6 Parkside, Christchurch Road, Ringwood, Ringwood
Rating: 4.86

“I ordered a Samsung galaxy smart watch 5 and was told 3 day delivery this was on Monday 8th January still haven't received my watch and it's now Saturday 13th January I had to contact customer service to chase it only to be told it might have gone missing The communication was poor and the offer of a refund was only suggested after I asked I want the watch not a refund as it was for a present for my son”

Helpful Report

Posted 2 years ago

Hi Stephen, You placed the order Monday 8th at 9pm so your order was promptly dispatched Tuesday 9th on the 2 - 5 day service you selected. You emailed requesting an update 11th stating it should have been delivered Wednesday which is incorrect. We have responded to inform you that we have contacted royal mail as it appears to have been in their depot for longer than normal. We highlighted that if they are unable to locate then we will issue a full refund in line with the terms of sale. It is unfortunate that this has not arrived yet however we do ask that customers give us time to resolve an issue and feel this statement is untrue, our communication has been prompt and clear, with resolution. Your parcel is also still within the 2-5 day delivery window. We apologise for any inconvenience caused.

Posted 2 years ago

“The first delivery was damaged.a replacement was sent out straight away.very happy with the customer service thank you Darren Knight.”

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Posted 2 years ago

“web site is easy to use. price very good and goods arrived quickly and as described.”

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Posted 2 years ago

“Excellent product at an excellent price”

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Posted 2 years ago

“We brought the tv because its a good make and very reasonable price very quick delivery”

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Posted 2 years ago

“Received my tv as expected not yet commissioned It as yet”

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Posted 2 years ago

“Delivered when they said they would and item was exactly as described. £1000 tablet for £700 because the box was opened. Will definitely shop here again with the great discounts and transparency when describing products”

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Posted 2 years ago

“Excellent product and delivery, especially as it was Christmas week. Product description was excellent.”

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Posted 2 years ago

“Purchased two Samsung lite tablets, perfect condition new in box, quick delivery! Would definitely order again!”

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Posted 2 years ago

“Delivered during the busy post-Christmas period. No issues with either the communication or speed of the delivery. Slightly excessive packaging for the size of the parcel. Arrived safely, though.”

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Posted 2 years ago

“Communication was good, fast dispatch and delivery”

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Posted 2 years ago

“The deal was conducted in very professional way With the item being very well priced for such a quality product”

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Posted 2 years ago

“Bought a samsung watch 5 pro had promt emails telling me when the watch was despatched and a tracking number came on day as requested. Great service and a quick delivery.”

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Posted 2 years ago

“Haven’t used the tv yet bought for caravan but it was a good price and delivered within 2 days so no complaints from me so far.”

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Posted 2 years ago

“Branded product arrived on time in exactly the condition as advertised , Happy Customer”

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Posted 2 years ago

“Arrived in two days and was in an opened box as was described. Was in new condition, just had to charge it up and has been working well ever since. Great watch at a great price.”

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Posted 2 years ago

“Fantastic price,quick delivery,excellent quality, exactly as described my wife loves it a pleasure to deal with highly recommend”

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Posted 2 years ago

“Great product and very fast delivery”

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Posted 2 years ago

“Excellent price and customer service. Quick delivery even around Christmas. Now a trusted site for me.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Dealbuyer (UK) Ltd Reviews

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