Dannell's Limited Reviews

Name: Dannell's Limited
Address: Unit 13, Abbey Mead Industrial ParkBrooker Road, Waltham Abbey
Rating: 4.80

4.8 Rating 2,542 Reviews

96 %

of reviewers recommend Dannell's Limited

4.8

Based on 2,542 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Dannell\'s Limited Reviews$

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Phone:

01992 700311

Email:

info@dannells.com

Location:

Unit 13, Abbey Mead Industrial ParkBrooker Road
Waltham Abbey
EN9 1HU

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Dannell's Limited 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très mitigée tout d'abord car je vous ai envoyé une photo de ma roulette pour écraser qui n est pas du tout lisse et que personne ne m'a répondu ...donc pas de service après vente . Et ce après l'épisode éprouvant des frais de douanes . Ma commande de 366 livres a été taxées de ...158 euros en douane ( surprise à laquelle je ne m'attendais pas !) ...énorme mauvaise surprise et surtout dû à DANNELLS (comme me l a expliqué DHL )qui a emballé ma commande en 4 colis . Elle est arrivée en 2 fois chez moi ( Toulouse) les 2 légers en 1 fois et les 2 lourd 3 jours plus tard ! Donc à cause de leur emballage J ai payé très très cher ...je ne recommanderai pas et je ne recommande pas le site non plus ...”

Helpful Report

Posted 4 months ago

“I have previously ordered kits, etc and been very satisfied. Unfortunately my recent order of a 30cm drum kit with silver panel did not meet the quality I have come to expect. When I opened the kit the liner had a small dent in it....photo attached. Also when I removed the kiss cut strip it left behind a small strip of a thin white plastic ....photo attached . I was using this kit to create a gift for my daughter so was very dissapointed with the quality of this panel and would be reluctant to order again.”

Helpful Report

Posted 8 months ago

“Placed an order on 1st July paid over £7 fordelivery to get next day delivery item still not here recieved a msg from courier saying it will be here tomorrow when I phoned today for answers I was told that because of the way they store their products and have to collect and prepare for delivery next day can actually be 2/3 days which is OK really because normal delivery can be up to 5 days so its not that bad really , so no excuse me next day means next day not in 3 days flipping time thankyou very much”

Helpful Report

Posted 10 months ago

“Order no 213136/181223/30 My order was only part received just before Christmas which meant that I was unable to complete an order for a client. Very disappointed. I only received the roll of double sided pvc and not the rings at all.”

Helpful Report

Posted 1 year ago

“Sadly I had to return the lamp frames as they were not the shape I was expecting. The package arrived very promptly from order - but my return has not been acknowledged and no refund so far??!”

Helpful Report

Posted 1 year ago

“I have address with Aramex london and its linked to my address in Lebanon. My order was divided into 2 packages. I received one and the second was lost at Aramex office in UK as your Factory when they dispatched my order they forgot to mention my full right address, even though i already mention it when i ordered and i also sent email to ask and insist to mention the full one. They sent me confirmation that they did, but unfortunately, it wasnt and thats why not received to my address in Lebanon. I sent emails and the Factory manager kept confirming that the address was full and correct till i showed them the label that it wasnt. Anyway i did the full follow up till i founded my order and now it will be delivered to me in one week. So its delayed and in that case my lampshade date of delivery will be delayed too. I was really disappointed and i was always in contact with Diane who tried to help me and doing her best. But seriously i told her how an international company like yours do such a mistake and keep insisting that everything was right and this is the second time im having the same issue. I can only thank Diane who tried to assist me and do her best. And other services was poor.”

Helpful Report

Posted 1 year ago

“I have only written poor as the item I ordered including more postage cost was actually not in stock and this was not written on the website at the time. I had the items sent to my sister expecting to receive them prior to my return to France. Sadly not as they were sent after I had left!! Not happy!”

Helpful Report

Posted 1 year ago

“Tiny amount of fabric, enormous amount of packaging. Slow to arrive, probably due to package size. Had already ordered fabric from a competitor by the time it arrived, sorry news isn’t good.”

Helpful Report

Posted 2 years ago

“Far too expensive”

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Posted 3 years ago

“I have used Darnell’s lampshade kits in the past and found them very good and easy to use. Unfortunately this time the bottom rings provided were slightly bigger than the top resulting in the seam being skewed. The rings are supposed to be the same for a drum lampshade.”

Helpful Report

Posted 3 years ago

“We received an message 25.10. that our order has decbatched but we have not seen our goods”

Helpful Report

Posted 3 years ago

“The email doesn't tell me WHAT I bought from you, so how the hell can I review it. You didn't think this system through, did you? Two stars for being dreadful at customer research!”

Helpful Report

Posted 3 years ago

“If, as you say, my opinion matters to you, then why has no-one at Dannells responded to my e-mail of 4th September (as detailed below)?? Sat 04/09/2021 17:18 Good afternoon, Earlier today we finally got around to using the small oval lamp shade making kit that we ordered from you back in June. Unfortunately, we are not very happy with 'the finished product' and although we appreciate that there will inevitably be a bit of a 'learning curve' to overcome when using your kits, in this instance we do not think that the problem was self-inflicted. We were using your small (200mm) oval kit and having followed the instructions very carefully & to the letter, everything was fine right up until we got to items 22 & 23 i.e. 'pinch the fabric, pull taut and fold onto the sticky rings' & 'use the finishing tool to push the fabric behind the rings'...... there was simply too great a width of material to tuck over/around/behind the rings. N.B. We had kept the rings very close to the edge of the backing panel when rolling (i.e. no more than 1mm away from) so with the kit provided we don't see how we could have done any better than we did. At this point, it seemed that the only thing to be done was to attempt to trim the width of the excess material to allow it to be tucked over/around/behind the taped rings. Had we known/anticipated that the material would be too wide before we rolled the panels onto the rings then trimming off 2/3mm in a straight line would have been fairly simple to do......but attempting to do after the material had been rolled into the oval shape proved to be extremely difficult and inevitably resulted in a wavy line / poor finish i.e. a long way from the professional finish that we had been looking for from this product. Obviously at this point, even though we have plenty of spare material, without a spare plastic backing panel and another roll of double-sided tape, we cannot simply dismantle and start again. It is clearly too late for our attempt at lamp shade making, but to avoid others suffering a similar fate, could you please review the width of the 'release paper' provided & check that it is compatible with this smaller sized ring (i.e. for the 200mm oval shade). Your sincerely Phil Sheldon”

Helpful Report

Posted 3 years ago

“The timer for lights stopped working, not suitable for requirement.”

Helpful Report

Posted 3 years ago

“Well. I haven’t Got my order yet, and it was ordert in August. Normally I am satisfied, but not this time”

Helpful Report

Posted 3 years ago

“Paid for DFS postage, to get goods on time,, arrived far too late so couldn’t use it! Delivery cost more these the item itself!!”

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Posted 3 years ago

“Flimsy”

Helpful Report

Posted 3 years ago

“When I first found this company I thought wow what amazing stuff, spent quite a lot of money with them. Wasn’t until a suggestion on Amazon came up for their products that I realised they were actually ripping people off. I can buy their products cheaper with free next day delivery from Amazon rather than paying £7.14 postage and waiting a week for delivery. They really need to look into their postage costs. I will not be purchasing for them again until they change.”

Helpful Report

Posted 3 years ago

“I was looking for a backing for a roller blind, which would achieve a blackout type effect. When I rang to ask about product suitability, I was given a recommendation which I went on to purchase. Unfortunately that product was completely unsuitable, and not what how advisor had described it. Not only was it disappointing in that respect, it was also quite an expensive purchase for what it turned out to be- double-sided adhesive plastic. I wouldn't not recommend Dannell's, but my experience was not ideal.”

Helpful Report

Posted 3 years ago

“The products are great and sent out quickly. However your packaging system is ridulous. Wasteful and unnecessary. Boxes much larger than the product, which are then in even larger boxes. None of the products I have purchased recently were breakable but the packaging was beyond ridiculous and not at all good for the environment in that respect”

Helpful Report

Posted 4 years ago

Dannell's Limited is rated 4.8 based on 2,542 reviews