I have address with Aramex london and its linked to my address in Lebanon. My order was divided into 2 packages. I received one and the second was lost at Aramex office in UK as your Factory when they dispatched my order they forgot to mention my full right address, even though i already mention it when i ordered and i also sent email to ask and insist to mention the full one. They sent me confirmation that they did, but unfortunately, it wasnt and thats why not received to my address in Lebanon. I sent emails and the Factory manager kept confirming that the address was full and correct till i showed them the label that it wasnt. Anyway i did the full follow up till i founded my order and now it will be delivered to me in one week. So its delayed and in that case my lampshade date of delivery will be delayed too. I was really disappointed and i was always in contact with Diane who tried to help me and doing her best. But seriously i told her how an international company like yours do such a mistake and keep insisting that everything was right and this is the second time im having the same issue. I can only thank Diane who tried to assist me and do her best. And other services was poor.