Dannell's Limited Reviews

Name: Dannell's Limited
Address: Unit 13, Abbey Mead Industrial ParkBrooker Road, Waltham Abbey
Rating: 4.80

4.8 Rating 2,304 Reviews

96 %

of reviewers recommend Dannell's Limited

4.8

Based on 2,304 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Visit Website

Phone:

01992 700311

Email:

info@dannells.com

Location:

Unit 13, Abbey Mead Industrial ParkBrooker Road
Waltham Abbey
EN9 1HU

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Dannell's Limited 5 star review on 3rd April 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was satisfied with the product. The packaging was wasteful and unnecessary and would deter me from buying again.”

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Posted 4 years ago

“I am disappointed with my lampshade. I carefully watched the demonstration video and followed all the instructions. The lady was very competent and made a lovely lampshade. However, the penultimate instruction was to fold the material (firmly) over the sticky ring, and then use the white tool to stuff the ends in – with a satisfying cracking sound when the tacky tape released to accept the ends. I obviously was too firm in my folding as the tape refused to release, so the ends couldn’t be cleanly hidden. Now the lampshade is on the lamp and the tacky tape is not tacky enough down the seam which keeps gaping open. Hence two reasons for my disappointment.”

Helpful Report

Posted 4 years ago

“I am disappointed with my lampshade. I carefully watched the demonstration video and followed all the instructions. The lady was very competent and made a lovely lampshade. However, the penultimate instruction was to fold the material (firmly) over the sticky ring, and then use the white tool to stuff the ends in – with a satisfying cracking sound when the tacky tape released to accept the ends. I obviously was too firm in my folding as the tape refused to release, so the ends couldn’t be cleanly hidden. Now the lampshade is on the lamp and the tacky tape is not tacky enough – the seam keeps gaping open. Hence my disappointment. The photo shows both problems.”

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Posted 4 years ago

“Item was damaged but customer services said it is how this item comes so not too happy to pay for a faulty product.”

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Posted 4 years ago

“I have used Dannells twice now. The first time my order went on smoothly and was delivered international over 7 days. However i was very dissappointed with my second order. When I placed and paid for the order i was under the impression that my order will be dispatched within a day or 2 but that did not happen. I followed up on the 3rd day only to be told that the items I had already paid for where out of stock. Firstly this is what I should have been told before I paid so that I could have ordered what is in stock. Secondly this has delayed my orders to my customers and the delivery to this day, 5 days later after paying has not yet dispatched. Now I am having to wait another 7 days plus to be able to get my package. If this had been communicated to me earlier I would have amended my order accordingly and not have my customers inconvenienced. Am am still waiting to see if my order will actually dispatch and hoping it will arrive sooner. The customer service I have received has been good but I am just disappointed that I was not told earlier that the items were out of stock”

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Posted 5 years ago

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I am sorry you have experienced a delay with your second order. Please let me know what your order number is & I will chase this up personally for you. Once again I do apologise for the inconvenience this has caused you & your cusomters, this is not how we like to treat our customers

Posted 5 years ago

“I have emailed you about this product but you haven't replied, that shows me you don't care about your customers opinions!”

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Posted 5 years ago

“Disorganised!”

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Posted 5 years ago

“haven't received items yet”

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Posted 5 years ago

“Terrible website - so user unfriendly and lady who emails in response to queries is awful too. I have asked on numerous occasions for help with ordering as website is so bad . She simply refers me to website ! Last time I ordered it took 4 emails before she gave me any useful information. She is curt to the point of rudeness. Terrible organisation. I will go elsewhere in future. Product was fine when I got it so just the website and Diane who lets it down.”

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Posted 5 years ago

Dannell's Limited is rated 4.8 based on 2,304 reviews