Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.67

4.7 Rating 6,677 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 6,677 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th April 2024

Fiona P

Dance Direct 5 star review on 8th April 2024

Lucy

Dance Direct 5 star review on 28th March 2024

Laura G

275

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“And still nothing”

Helpful Report

Posted 1 year ago

I am sorry you have not received your parcel in Israel. I am looking into it with the Courier Tracking Service and will get back to you when I have an answer. If you have an issue with any future orders please contact our Customer Service team on hello@dancedirect.com who will help you.

Posted 1 year ago

“Extremely long delivery wait. Submitted order Monday 20th for a dance Competition today, costumes still not arrived! Had to run out this morning and go to the hassle of purchasing made do items elsewhere!”

Helpful Report

Posted 1 year ago

I am sorry your order did not arrive last week. I can see however that Royal Mail delivered it today, Monday 27th. If in future you need a very quick delivery please drop us an email and we will do what we can to help.

Posted 1 year ago

“Still waiting after over a week to get an email back to deal with a marked outfit. Still had no reply”

Helpful Report

Posted 1 year ago

I am sorry you have not received a reply yet. I will pass this on to the Customer Service Team to action.

Posted 1 year ago

“I have emailed you last weekend, and after 3 full working days I haven't got any replies!”

Helpful Report

Posted 1 year ago

I am sorry you have not received a reply to your email. The long bank holiday has produced a backlog of emails and the team are working hard to catch up. I will get someone to contact you as soon as possible.

Posted 1 year ago

“Products - not bad quality . Customer service very poor. My parcel was delivered to my neighbour. She did not bother to return it to me and opened my bag, probably wanted to keep my order. I emailed this company to be told they were going to do an investigation and find where my parcel was delivered? Where? To my address that was my neighbours' address. What a joke! I assume that the answer would have been: "we have investigated and the parcel was delivered to the address, sorry, goodbye, thank you for ordering from us." I have asked to be given the company's phone number and they omitted this question. I would not recommend this company mainly because if the order is delivered at the wrong address, they will just do an investigation with the post...nothing more. No regrets, no worries, no refunds and hiding their phone number. I understand not your fault for parcel being delivered at the wrong address but your answers could definitely be warmer and more reassuring!”

Helpful Report

Posted 1 year ago

I am sorry you have had problems with Royal Mail delivering to the wrong address. I understand that the Customer Relations Manager has been in touch with you with a full explanation of our undelivered parcel procedures.

Posted 1 year ago

“Awful customer service. No response, no returns able to be able to return. Will now order from here ever again!”

Helpful Report

Posted 1 year ago

We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. If you want to return it please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 1 year ago

“The tap shoes I ordered were way too small despite ordering a size bigger than my grand daughter is. I have emailed the company asking for someone to get back to me to let me know how I can return them for a larger size, but 7 days on I have not been contacted - disappointed.”

Helpful Report

Posted 1 year ago

I am sorry that you have not been contacted. If you want to return them please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 1 year ago

“I was disappointed at how long it took for my order to arrive and very little communication about where my parcel was throughout the delivery process.”

Helpful Report

Posted 1 year ago

We are doing everything we can to exceed expectations in terms of delivery, and at the moment we are despatching within 3 working days from order placement. It appears that the main problem was you ordered just before the Bank Holiday which added extra time to the despatch date. You should have received a confirmation email once the parcel was despatched with the Tracking Number so you can trace its journey.

Posted 1 year ago

“The leotard I ordered from you was completely see through so I can’t wear it and dance direct won’t give me a refund for it”

Helpful Report

Posted 1 year ago

The garment you bought is not intended to be worn as a leotard it is a nude undergarment designed to be worn under a leotard or costume and as such is not returnable as per our terms and conditions.

Posted 1 year ago

“Tutu arrived very crumpled. Sizes even using measurements given were way off - both outfits way too small.”

Helpful Report

Posted 1 year ago

I am sorry your tutu arrived crumpled and was too small. Please contact hello@dancedirect.com who will help you.

Posted 1 year ago

“No response from customer service on email, Twitter or submission form.”

Helpful Report

Posted 2 years ago

I am sorry you have not had a response but I have been unable to find an email from you. Please contact hello@dancedirect.com who will help you

Posted 2 years ago

“It's fine if your order is right the first time. But a real headache if there are any issues. We ordered a pair of Revolution tap shoes, but got sent the wrong size. Dance Direct sent us the American size instead. So we returned them, hoping to get the right ones in exchange, as our daughter desperately needs them for a show coming up. After leaving it a couple of weeks, we emailed them, got told they couldn't update us, then emailed again a week or so later... got no reply... and have had to keep badgering them... only to eventually be told they don't have the right size in stock! Now we're really struggling to find the right shoes in the short time we have left before her show. It's been a major headache. Absolutely awful customer service.”

Helpful Report

Posted 2 years ago

Thank you for the review. I am sorry you have not been able to get the shoes you require. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit and there is sometimes confusion between the manufacturers sizing and the standard UK sizing. I will pass on the issues you have had with the team to the manager as we pride ourselves on good customer service.

Posted 2 years ago

“Attention malgré l'annonce faite sur le site il vous faudra payer des droits de douane pour la livraison en France (même si inférieur à 150€); j'ai du payer 15€ supplémentaires pour une paire de pointes qui du coup sont plus chères qu'en France!! Belle arnaque! je décommande vivement”

Helpful Report

Posted 2 years ago

“First of all, the product I bought didn't match with my expectatons. "1st Position Chaussures de Jazz Holographiques Colour Silver / Size EU 38.5 - UK 6 - US 8 / Ref JSH-SLV-6" It's a cheap product and impossible to dance with. Then, as I ordered from France Dance Direct asked me to pay 6.90 € to ship the product (ok for this) however they forgot to talk to me about additional extra charges of 13€! That means that I paid around 20€ to be delivered! And it wasn't mentionned during all the order process. I tried to reach the customer support but they told me to pay to get the product or to pay to refuse it ! I totaly discourage to order by this plateform and company.”

Helpful Report

Posted 2 years ago

Bonjour, Nous sommes désolés que vous ne soyez pas satisfait(e) de votre commande. Vous pouvez retourner votre article sous un délais de 28 jours: https://www.dancedirect.fr/returns Les colis retournés depuis l'extérieur du Royaume-Uni doivent clairement porter sur la boîte la mention "Goods being returned to the UK". À partir du 1er janvier 2021, cela inclut également les pays de l'UE. Tous les frais de douane encourus par Dance Direct en raison d'un colis qui n'est pas clairement marqué seront répercutés sur le client et déduits de l'avoir correspondant. Nous fournissons des informations concernant les frais de douane sur notre page principale où vous pouvez aussi lire que "Des taxes & des frais de déboursement peuvent s'appliquer". Toutes les informations complètes ici: https://www.dancedirect.fr/info-ddfr-customers Au moment de passer la commande, une annonce ultérieure apparaît sur la gauche de l’écran: "Si votre adresse de livraison se trouve en dehors du Royaume-Uni, vous devrez peut-être payer des droits et taxes d'importation, qui sont prélevés une fois que l'envoi a atteint votre pays. À partir du 1er janvier 2021, ces droits et taxes s'appliquent également aux pays de l'UE. Vous êtes tenu de payer des frais supplémentaires pour le dédouanement ou les documents additionnels. Comme les politiques douanières varient considérablement d'un pays à l'autre, nous vous recommandons de contacter votre bureau de douane local pour obtenir de plus amples informations." Les frais sont établis par chaque Pays indépendamment et nous n'avons aucun contrôle sur ceux-ci. Les frais de Douane incluent la TVA aussi bien que des frais de déboursement et d'importation (ces derniers pour toute commande supérieure à 150€). Le transporteur ne procédera à la livraison tant que les frais douaniers demandés par l'Etat français ne seront pas acquittés.

Posted 2 years ago

“J'ai dû payer des frais de douane, alors que le site annonçait que je n'en paierai pas.”

Helpful Report

Posted 2 years ago

Toutes les informations concernant les taxes, les droits de douane et autres frais isont disponibles sur notre site : https://www.dancedirect.fr/info-ddfr-customers La France exerce une franchise douanière pour les commandes de marchandises ne dépassant pas 150€ mais ceci n'empêche pas que il peut y avoir des frais a payer notamment les frais de TVA et de déboursement (il s'agit des frais que vous avez eu à payer).

Posted 2 years ago

“I am yet to receive my order. Should I have it by now? Mrs Catchpole”

Helpful Report

Posted 2 years ago

Your order was despatched on the 29th December. I will get the team to chase it up for you.

Posted 2 years ago

“It never turned up!!”

Helpful Report

Posted 2 years ago

Hi Shavonne, thank you for your review. I am sorry to hear that you have not received it, although the tracking information shows as having been delivered yesterday: https://www.royalmail.com/track-your-item#/tracking-results/JD650665234GB Please can you check with your neighbours in case someone has accepted the parcel and check any safe places. If you still cannot locate the parcel then, please contact us on hello@dancedirect.com and we will investigate this with Royal Mail. Apologies for the inconvenience caused.

Posted 2 years ago

“Just gave our daughter her Christmas present - the ballet Barre. We did notice the "re taping", but felt confident it would be ok. But nope, it was a used one, with the pink paint chipped in places. Very very disappointing to say the least by sending us a used or a returned product. We ordered and paid for a new one. Super annoyed 😠”

Helpful Report

Posted 2 years ago

I am so sorry that the Ballet Barre was chipped. We do not sell used goods and I understand one of the team has been in contact with you to sort this out.

Posted 2 years ago

“Delay on delivery despite lying nearly £8 delivery fee for prompt delivery”

Helpful Report

Posted 2 years ago

I am sorry you experienced a delay on your delivery. You ordered on a Saturday and the order was processed through our system on the Monday. We are despatching within 3 working days and your order was sent on a 48 hour tracked delivery via Royal Mail which you selected on the Wednesday.

Posted 2 years ago

“Eingekauft unter 150 Euro, also keine Zollkosten, musste dafür aber 33 Euro für Mehrwertsteuer und Bearbeitungsgebühren hinterher an die Post bezahlen. Vorher nicht deutlich gemeldet. Das ist kein ehrliches Geschäft.”

Helpful Report

Posted 2 years ago

Vielen Dank für Ihre Bewertung. Vor dem 31. Dezember 2020 haben wir die MwSt bei Bestellung berechnet, und seit diesem Datum müssen Sie diese an die örtliche Zollbehörde sowie alle Gebühren für die Auszahlung zahlen. Dies wird an der Kasse deutlich angegeben: "Wenn Ihre Lieferadresse außerhalb des Vereinigten Königreiches liegt, müssen Sie möglicherweise Einfuhrzölle und Steuern zahlen, die erhoben werden, sobald eine Sendung Ihr Land erreicht. Ab dem 1. Januar 2021 gilt dies auch für EU-Länder. Sie müssen alle zusätzlichen Gebühren für die Zollabfertigung oder zusätzliche Dokumente übernehmen. Bitte beachten Sie, dass die Zollbestimmungen von Land zu Land sehr unterschiedlich sind. Wir empfehlen Ihnen, sich für weitere Informationen an Ihr örtliches Zollamt zu wenden." Weitere Informationen erhalten Sie auch hier: https://www.dancedirect.de/info-ddde-customers

Posted 2 years ago

Dance Direct is rated 4.7 based on 6,677 reviews