Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.73

4.7 Rating 478 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 478 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

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Posted 6 years ago

Thank you for your review it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Generally, the service has performed as expected, but over the months there have been too many spelling errors e.g. client names.”

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Posted 6 years ago

Thank you for your review Alan, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“We are very pleased with the service provided by Cymphony. We have not received any complaints from customers in relation to the way their calls are handled and the operators often field calls from difficult customers which can be of great assistance at times.”

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Posted 6 years ago

Thank you Richard for your great review, I will pass your comments on to the Team. Kind Regards Alison

Posted 6 years ago

Thank you Richard for your great feedback it is really appreciated. Kind Regards Alison

Posted 6 years ago

“Very efficient and friendly.”

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Posted 6 years ago

Thank you for your great review Naseer, I will pass this on to the Team. Kind Regards Alison

Posted 6 years ago

“I have been using Cymphony for my business for two years and been very impressed with the service. I now use them for both telephone answering services and online web chat”

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Posted 6 years ago

Thank you so much for your feedback Bryan it is great to hear. Kind Regards Alison

Posted 6 years ago

“Our firm has used this service for many years. As a small business we still have to be work minded when away from the office and especially for holidays. The best thing about this service is that you don’t have to keep a receptionist working just to take your calls. They do it all and will field you calls and deal with enquires as you ask them to. We just have client calls put through when out and the rest invited to email. That way we can relax but keep customers happy as well... and we don’t lose any business or leave anybody without service. The cost is minimal and actually cost saving as no receptionist (N.I. PAYE, sick pay, holiday pay or workplace pension) required.”

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Posted 6 years ago

Thank you so much for your very kind review, David. We love working with you and look forward to our continued relationship. Kind Regards Alison

Posted 6 years ago

“Answers quickly and gets messages through to us.”

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Posted 6 years ago

Thank you for your great review it is really appreciated. Kind Regards Alison

Posted 6 years ago

“Always a great service”

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Posted 6 years ago

Thank you Martin for your great review. Kind Regards Alison

Posted 6 years ago

“Not too bad”

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Posted 6 years ago

Thank you Chris for your review it is greatly appreciated. If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist. Kind Regards Alison

Posted 6 years ago

“Cymphony are worth every penny, they manage our calls when we cannot get to them and provide a very useful service”

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Posted 6 years ago

Thank you so much for the great feedback Jane, it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“My experience so far has been good, on occasions i have had to feedback information as the team have provided incorrect information. Overall though it has been a positive service for my business.”

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Posted 6 years ago

Thank you for your review Joe, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“Messages always come through accurately and if necessary they will connect a caller who wants to hold”

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Posted 6 years ago

Thank you so much for great review Mary it is really appreciated. Kind Regards Alison

Posted 6 years ago

“Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.”

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Posted 6 years ago

Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“typo's / occasional errors in taking details”

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Posted 6 years ago

Thank you for your review Ian, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“WE HAVE BEEN A CLIENT FOR AROUND 10 YEARS AND GENRALLY VERY HAPPY WITH THE SERVICE”

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Posted 6 years ago

Alastair, thank you so much for leaving this review. Should you need anything please do get in touch. Kind Regards Alison

Posted 6 years ago

“Great service, full of friendly professional people!”

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Posted 6 years ago

Thank you so much for the great feedback Dan, it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Good service provided”

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Posted 6 years ago

Thank you Alina for your review it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“The service has improved as we have used it. It would be helpful if it could strat a bit earlier ie about 8.00am”

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Posted 6 years ago

Thank you so much Simon for taking the time out to write a review for us it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Offer a fantastic and reliable service. I have used Cymphony for years.”

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Posted 6 years ago

Thank you so much for your review Nicola, it’s always great to hear that we have been able to help. Kind Regards Alison

Posted 6 years ago

“Great company, easy set up and ongoing use.”

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Posted 6 years ago

Thank you very much for taking the time to leave this feedback it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

Cymphony is rated 4.7 based on 478 reviews