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Cymphony Reviews

4.7 Rating 462 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

4.7

Based on 462 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with Cymphony’s low standard of missed calls handling when dealing with our specific calls, which has been indicated when challenged, that they are short staffed, off sick or in training. The original company was Kendelbell who operated very efficiently with a small number of staff but times change and Kendelbell was bought out by Cymphony and the staff albeit sound pleasant enough but calls are not being answered, hence this poor but honest review.”

Posted 2 years ago

Good Afternoon Keith, I am so very sorry to hear this. Your feedback has been escalated as a matter of urgency - we want to put this right for you. I have reached out to your Account Manager and they will be in contact shortly to discuss your concerns. Kind Regards Alison

Posted 2 years ago

“Very efficient service that we have been using as an addition to our existing in-house customer service team. We use Cymphony to answer calls out of office hours and the service is very good and transparent and we find it to be a great help for our business.”

Posted 2 years ago

Hi Kieron, This is amazing! Thank you so much for taking the time to leave us a wonderful review. Ill be sure to pass on your comments. Here's to many more years of working together! :-) Kind Regards Alison

Posted 2 years ago

“Cymphony is a very important business partner and has been for some time who supports us on a daily basis ensuring any of our missed calls are picked up”

Posted 2 years ago

Hi Martin, Thank you so much for taking the time to leave such a lovely review! I know I speak for everyone when I say it has been a pleasure working with you over the years and look forward to continuing the relationship long into the future. Kind Regards Alison

Posted 2 years ago

“Cymphony have provided a comprehensive service that enables our clients to reach us at any time. They're an essential part of our team.”

Posted 2 years ago

Hi Justin, We are so happy to hear this wonderful feedback! We value your business and your kind words. Please Let us know if there is anything else we can do to support you! Kind Regards Alison

Posted 2 years ago

“Very helpful and useful addition to our company”

Posted 2 years ago

Hi Jane, Thank you so much for your review and glad to hear you are happy with the service :) Kind Regards Alison

Posted 2 years ago

“Gives me back time. I can now pick and choose my phone calls so that I don't interrupt my flow and respond in my own time. It's like having 3 PAs!”

Posted 2 years ago

Hi Nick, Thank you so much for this great review. I will be sure to pass this amazing feedback on to the team. We look forward to many years of working together. Kind Regards Alison

Posted 2 years ago

“Used Cymphony for over 5 years, they always answer calls promptly, efficiently and politely. Great answering service and can get messages via email and WhatsApp. User friendly”

Posted 2 years ago

Good Afternoon Vicky, Thank you so much for your 5 Star review it is greatly appreciated. We have loved working with you over the years and look forward to many more years to come. Kind Regards Alison

Posted 2 years ago

“We have utilised the services of Cymphony across both our dealerships for a number of years to deal with the overflow of incoming phone calls at peak times. We have always been pleased with their professionalism and the fact that we don't therefore miss a single phone call.”

Posted 2 years ago

Good Morning Peter, Thank you for your amazing review, I will be sure to pass on your comments to the Team. Kind Regards Alison

Posted 2 years ago

“Great, professional and good value service.”

Posted 2 years ago

Good Afternoon, Thank you so much for your great review it is really appreciated. Kind Regards Alison

Posted 2 years ago

“The team at Cymphony are always very efficient & swift in responding to any changes we make with our standby rota & I can't talk highly enough of the answering service they provide. Super company & I would certainly recommend anyone to use their services. Alan Secker, Managing Director (Secker & Sons Norwich)”

Posted 2 years ago

Hi Alan, Thank you for your great review and amazing comments it is greatly appreciated. I will let the Team know. Kind Regards Alison

Posted 2 years ago

“Good efficient service.”

Posted 2 years ago

Good Morning, Thank you for your 5 star review it is greatly appreciated. Kind Regards Alison

Posted 2 years ago

“Cymphony are proactive about trying to maintain a certain standard and also then trying to improve that standard. We have been a user of their for several years and will be continuing.”

Posted 2 years ago

Hi Sarah, Thank you so much for your 5 star review it is really appreciated. So happy to hear that you are happy with the service. Kind Regards Alison

Posted 2 years ago

“We have been supported by the team at Cymphony for years and we are very happy with the service. They always accommodate our requests and we could not be any happier”

Posted 2 years ago

Hi Sandro, Thank you for your great review it is really appreciated. It has been a pleasure working with you and we look forward to many more years to come. Kind Regards Alison

Posted 2 years ago

“Great service, quick and detailed communication provided.”

Posted 2 years ago

Hi Joanna, Thank you so much for your 5 star review it is really appreciated. Kind Regards Alison

Posted 2 years ago

“They do what they say, they do it well, with efficiency, it all works, I'm happy.”

Posted 2 years ago

Hi Ranjit, Thank you so much for your 5 star review it is really appreciated. We are really pleased to hear that you are happy with the Service. Kind Regards Alison

Posted 2 years ago

“We have used Cymphony for a number of years now. They offer a very professional service and everyone is so friendly.”

Posted 2 years ago

Hi Clare, Thank you for your great review it is really appreciated. We have loved working with you over the years and look forward to many more. Kind Regards Alison

Posted 2 years ago

“This was one of the best decisions I've made. I switch the phones over when I'm out of the office and over weekends. It's definitely increased our appointments as our patients always like to speak to someone.”

Posted 2 years ago

Hi Vanessa, Thank you so much for the great review and we are so pleased that you love the service. Kind Regards Alison

Posted 2 years ago

“Very pleased with the service we receive from Cymphony, they are quick to respond if we need to contact them and all of their staff are knowledgeable and friendly.”

Posted 2 years ago

Good Morning Pat, Thank you so much for all of your lovely comments and we are so pleased that you love the service. Kind Regards Alison

Posted 2 years ago

“Great service. Everything is dealt with really professionally and nothing is too much trouble. Highly recommended”

Posted 2 years ago

Good Morning Michael, Thank you so much for your review and I am so happy that you love the service. I will pass your comments on to the Team. Kind Regards Alison

Posted 2 years ago

“EXCELLENT SERVICE We would have no way of attending to our clients without the assistance of Cymphony who take all our out of hour calls in a professional and Courteous manner.”

Posted 2 years ago

Good Morning Jacque, Thank you so much for your fantastic review and lovely comments it is really appreciated. Kind Regards Alison

Posted 2 years ago

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Cymphony is rated 4.7 based on 462 reviews