Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 482 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 482 reviews

Customer Service
Communication Channels	Telephone

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

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Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely easy to use service. Gave me peace of mind that my customers were being looked after whilst I was on holiday.”

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Posted 8 years ago

“Sara McDermott's personal approach and dedication to deliver our requirements on set up of our telephone answering service. A great customer experience, thank you Sara and all the team at Armchair!”

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Posted 9 years ago

“From the moment I contacted the sales advisor, Sara Mcderomtt via the live chat on the website I was more than impressed. We continued communication directly via email and my service complete with requested local number was live and ready within 48 hours. Every request and question was answered promptly within the hour and I have already recommended their services to a business associate of mine, again he is "over the moon" with the service he has received. With staff like Sara and the efficiency projected why would you look anywhere else? I will not hesitate to recommend Armchair to anyone looking for a great service and to enhance their company profile. Well done guys!”

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Posted 9 years ago

“We have been a customer of Armchair for over 4 years and they have provided first class call answering services throughout this period. The staff are very responsive and friendly. We have recently upgraded our services with Armchair and once again this process was excellent and seamless. I would highly recommend Armchair for your telephone answering service and virtual number needs.”

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Posted 9 years ago

“Professional and a great first impression every time.. and importantly able to flex and change when needed. A great service.”

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Posted 9 years ago

“It is such a relief to know we don't have to race for the phone or stop in the middle of a project and that our calls will be answered in a professional manner. Armchair have enable us to get on with what we are good at saved us the cost of hiring someone to answer our phones. They come highly recommended.”

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Posted 10 years ago

“I have found Armchair Call Handling to be extremely flexible to my needs. Being a small company we often have periods of time when we have no cover in the office and Armchair have always been more than happy to take our calls on our behalf. They are always prompt with passing on detailed and accurate messages.”

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Posted 10 years ago

“I have been using Armchair for around 15 years and have always found them to be professional and efficient. Messages are texted when they come in plus a round up at the close of business each day, while urgent calls are patched to my mobile. This suits me perfectly and it comes at a fraction of the cost of hiring a permanent member of staff. I recommend Armchair to anyone that needs their calls to be well managed”

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Posted 11 years ago

“Delightful people. Friendly, efficient, use their initaitive. A great asset to our business”

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Posted 11 years ago

“we would be lost without you.”

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Posted 11 years ago

“Sliding Sash Solutions are a national company and we have been using Armchair services for seven years and with good reason. They take all of our calls and handle them with great efficiency, politeness and friendliness. They have taken great trouble to understand our business and services which enables them to engage with our potential customers and help create an excellent first impression for new potential clients. They respond to changes that I make immediately. I have no hesitation in recommending Armchair to companies who seek an answering service that they can trust and rely on. Dermot Cooke Managing Director Sliding Sash Solutions Ltd.”

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Posted 11 years ago

“Having used Armchair's services for sevberal years now, we have always found them to be very professional and helpful when taking calls for us. Most callers do not even realise that they are not speaking to somebody actually in our office!”

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Posted 11 years ago

“Excellent service from the Armchair team, who provide us with a professional and seamless back-up when we are busy on the phones or out of the office. I wouldn't hesitate to recommend Armchair to other businesses.”

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Posted 11 years ago

“Very efficient and very good services. The price is also very convenient which really help small business when there is no employees in the office. Great service! Thanks.”

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Posted 11 years ago

“Armchair is a lifesaver for us, it enables us to lead a home life outside working and not to miss those important calls. Vicki Layfield”

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Posted 11 years ago

“By using Armchair we are have the assurance that our current or prospective clients will receive a corporate response by an individual who they believe is part of our company. Experience has shown that many individuals/companies will not leave messages on voicemail. The quick response from Armchair enables me to receive an e-mail on my I-Phone and respond very quickly. I recommend Armchair to any small business as a cost-effective and efficient service when your office is un-manned.”

Helpful Report

Posted 11 years ago

“When we speak to end customers they are, in general, praiseworthy of your service - but a common "comment" is the line is bad. A lot of the emails we get from Armchair also say this. I am struggling to believe that 50% of our customers have bad lines - so the common factor is the Armchair system. A few comments that the staff who answer the phone sound as if they are in the bottom of a bucket. David”

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Posted 11 years ago

“Excellent service Really reliable and trustful You can count on them as part of your company”

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Posted 11 years ago

“Client feedback is that the answering service is very professional and helpful. The text and E mail messages arrive to me very promptly and accurately. Also calls which I would lose because the phone is engaged are now professionally answered..”

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Posted 11 years ago

“Armchair have provided a consistently good service to my business over many years. I have recommended the to numerous Clients.”

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Posted 11 years ago

Cymphony is rated 4.7 based on 482 reviews