Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 475 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 475 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My businesses experience with this company has not been a pleasant one over the last 12 months. I have been with Cymphony for a number of years prior, however, the last 12 months have been utterly appalling for mistakes and missed calls. There are issues with taking down wrong telephone numbers, wrong message being given, our number just ringing out so our calls are being missed by Cymphony. These are the fundamentals of an answering service. They have made mistakes with our messaging (that have cost us considerable money... and considerable time to rectify) and the level of complacency is quite astounding for a 'service related' business. The responses we've had (when we've been that frustrated that we've ended up complaining in order to stop future issues) have ranged from; "sorry" but not 'it won't happen again' or not 'we won't charge you for that particular call'. What we get is; "we have a lot of staff off sick" or "we have a lot of new staff" or " we've spoken to that PA about it" or "lunch time is very busy for us". All excuses with no accountability and not what a disgruntled customer wants to hear. Unfortunately their service has been that poor over this period that it is detrimental to our business to continue to use them. I would not recommend them and to add insult to injury they have very recently added a considerable increase to our fees (without notice or even emailing us to advise), it just came through on our bill. When service is so poor, the last thing a company should be doing is upping it's prices. it is my opinion that this company has cost us reputation, time and money and as such, not worth the investment.”

Helpful Report

Posted 5 years ago

I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to reassure you that we take all feedback seriously as we always strive to offer the highest level of customer service. Thank you for taking the time to highlight your concerns. Kind Regards Alison

Posted 5 years ago

“Excellent service been using cymphony for over a year, look at them as my partners now, can t do without them, use the answering and social media service, prompt with their replies, great team to work with sophie, bryce and hannah great work guys”

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Posted 5 years ago

Thank you for your amazing review Gahfer and glad to hear that you could not do without us. Kind Regards Alison

Posted 5 years ago

“Symphony have been great at providing some detail from the callers as opposed to just providing a name and number. It is very helpful.”

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Posted 5 years ago

Thank you Heather for your great review and so glad to hear that the service is working well for you. Kind Regards Alison

Posted 5 years ago

“Working well thank you”

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Posted 5 years ago

Thank you for your review Kieron and we are so pleased to see that the service is working well for you. Kind Regards Alison

Posted 5 years ago

“We have been using Cymphony for a number of years and have found them to be consistent and professional offering a robust and reliable PA service.”

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Posted 5 years ago

Thank you for your review and kind words Lisa. Kind Regards Alison

Posted 5 years ago

“fantastic and professional service”

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Posted 5 years ago

Thank you for your 5 star review and kind words in regards to the service Iain, it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“As an SME business we needed a cost efficient solution for managing sales calls. After some online research I found Cymphony. They're cost efficient, pricing and packages are easy to understand, flexible contracts and friendly, professional staff. Stephen has been great in getting our company set up. We found the 30 days free trial very beneficial. Would highly recommend Cymphony to any business wanting to outsource their telephone calls.”

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Posted 5 years ago

Thank you for your amazing review Rebekah it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Great company with great services. Pleasure to deal with”

Helpful Report

Posted 5 years ago

Thank you for your great review it really is appreciated. Kind Regards Alison

Posted 5 years ago

“A helpful professional service”

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Posted 6 years ago

“Could be better... Most of the orders we receive are without the encryption code. We have had a lot of customers said they are advised they will get next day delivery when they speak to a cymphony advisor... although we do offer next day delivery, there are terms to this. i,e some products are sent in the post, next day cut off is 3pm, some products are a longer leadtime etc so would prefer delivery times not to be discussed. But it is great having a service that takes our messages when we are closed or busy”

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Posted 6 years ago

“Very happy with the service provided.”

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Posted 6 years ago

“Great customer service. Great understanding of my needs. Highly recommended”

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Posted 6 years ago

“Great service, efficient and highly recommend their services.”

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Posted 6 years ago

Thank you Waheed for your great review it is really appreciated. Thanks Alison

Posted 6 years ago

“Very impressed with the service I receive from all of the call handlers.”

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Posted 6 years ago

Thank you Alan I will pass your lovely words on to the Team. Kind Regards Alison

Posted 6 years ago

“Helpful and attentive. Provide a good service, would recommend.”

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Posted 6 years ago

Thank you Penny your review is greatly appreciated Kind Regards Alison

Posted 6 years ago

“Very satisfied with the service that was provided. Delivered as promised. I would be happy to recommend.”

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Posted 6 years ago

Darren thank you for your fantastic review it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“We have used Cymphony for years and would not consider using another company. They are highly professional and efficient. We are always getting positive feedback from clients who talked to them thinking they are part of our team. They are flexible and always provide the best possible service.”

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Posted 6 years ago

Magali thank you for your amazing review it is a pleasure working with you. Kind Regards Alison

Posted 6 years ago

“Recently launched the chat functionality on our website, Sarah and the team have been a dream to work with. Very responsive and great to clearly see the results and work alongside them to make improvements to our own customer service. Thanks Team!”

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Posted 6 years ago

Thank you for your great review Lara, I will be sure to pass on your kind words to Sarah and the Team. Kind Regards Alison

Posted 6 years ago

“We find having Cymphony there for us when we are not around to take calls a very reassuring, professional service.”

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Posted 6 years ago

Thank you for your great review, it is a pleasure working with you. Kind Regards Alison

Posted 6 years ago

“totally brilliant”

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Posted 6 years ago

Thank you Viv it is so nice to hear that you are so pleased with the service we offer. Kind Regards Alison

Posted 6 years ago

Cymphony is rated 4.7 based on 475 reviews