Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my blanket. Not very think blanket. And the pictures are not central.”

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Posted 2 years ago

“Very disappointed. I ordered a gift a week before my friend’s birthday and it arrived a week after in a damaged box. Won’t be shopping here again.”

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Posted 2 years ago

“Took a week to be delivered and gift was for a welcome home which had sadly passed”

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Posted 2 years ago

“My mug arrived broken and I have had no response from customer service after I sent an email asking for a replacement.”

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Posted 2 years ago

Hi there, I am so sorry to hear that your mug arrived broken. I have just checked this with our customer service team and they have responded to your email - if you could please check your junk folder this may have come through there. Alternatively, please give us a call on 01522 699 933 and we'll be more than happy to help. :-)

Posted 2 years ago

“Not happy as no fire safety certificate”

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Posted 2 years ago

“They messed up my order I recommend not to order from here”

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Posted 2 years ago

“Colour does not match team colour, very unhappy with product as looks like another team!”

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Posted 2 years ago

“I never received the item nor a confirmation email, so currently liaising with customer service to try and resolve the matter, leaving this review to see if it prompts booking reference number etc.”

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Posted 2 years ago

“My order never arrived and was described as being lost in transit”

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Posted 2 years ago

Hi Mick, thank you for your review - I am so sorry that your item didn't arrive. Please could you contact our customer service team at hello@customgifts.co.uk and we will try and resolve this for you as quickly as possible?

Posted 2 years ago

“Unfortunately I have been told my parcel was delivered. I have been unable to find where it has been put”

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Posted 2 years ago

Hi there - I am really sorry to hear that, please could you contact us at hello@customgifts.co.uk and we can look into this for you?

Posted 2 years ago

“I had a custom flag ordered to me today and when i opened it there was what look liked burn marks and a hole in the flag.”

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Posted 2 years ago

“I haven’t received anything yet nothing has been delivered to my address! Please respond ASAP and tell me where it has been delivered! My address is 4 Blakeley Avenue WV6 9 HN”

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Posted 2 years ago

Hi Balvinder, I believe our customer services team have been in touch with you this morning with an update regarding this. :-)

Posted 2 years ago

“Took ages to come and no communication. When I chased them got a generic reply which blamed postal strike. Not really like a towel more like a fleece blanket on one side. I ordered thinking it was coming from UK but think it comes from China.”

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Posted 2 years ago

Hi Wendy Thank you for your review. I am sorry to hear you had some delays in the order however i can confirm the items are made in the UK in Lincoln in our factory. The towel has a Microfiber front and a 100% cotton back. Thanks again SM

Posted 2 years ago

“Asked for a review on something that hasn’t arrived yet even though it was meant to arrive on the 12th. Have been in contact and told it will definitely get here, then asked for a review and told its arrived when it hasn’t. 😩”

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Posted 2 years ago

Hi there - thank you for your review. I am really sorry this hasn't yet arrived with you, I can confirm this was shipped on the 8th December on a 1-2 day delivery service. Please can you get in touch with our customer services team at hello@customgifts.co.uk and we'll be able to provide an update on shipping for you. :-)

Posted 2 years ago

“Delivered to the billing address. Not the delivery address. Can’t say if it was delivered on time, or who delivered it.”

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Posted 2 years ago

Hi Ben - thank you for your review. I am so sorry to hear that - please can you get in touch with our customer services team at hello@customgifts.co.uk and we can of course ship a replacement for you.

Posted 2 years ago

“not received delivery”

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Posted 2 years ago

“I have still not received my gift even though it says I have . Not sure where it has been delivered to .”

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Posted 2 years ago

Hi Clare - thanks for your review! You order was shipped yesterday and should be arriving over the next few days with Yodel. Please contact our customer services team at hello@customgifts.co.uk and we can provide some more tracking information for you. :-)

Posted 2 years ago

“Disgraceful service Would never use again Poor QUALITY”

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Posted 2 years ago

“You sent me the wrong size phone case.”

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Posted 2 years ago

“Very poor quality. The personalised towel is very thin fabric and the edging is not finished to a good standard. I will not be purchasing again from this company. I am unable to show a photo as the present has been sent. I have had to purchase another gift as I felt this towel was very sub standard.”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews