Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great gift idea unfortunately delivery was 13 days and the pillowcases where not even wrapped up in any way just left loose inside a bag very disappointing as they where a gift very poor presentation.”

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Posted 5 years ago

“Absolutely loved the tea light holder my wife loves it. Quick delivery and excellent value for money.would definitely recomend this product”

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Posted 5 years ago

“Great products, perfect for birthday gifts etc, made someone happy”

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Posted 5 years ago

“My dog loved her new bed Thanks 😊”

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Posted 5 years ago

“Excellent quality pillow, quick delivery.”

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Posted 5 years ago

“Took about 2 weeks to come but it came in the end and cant wait for my boyfriend to open it for a valentines present”

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Posted 5 years ago

“Wonderful design my wife loves Friends I can't wait to give it to her!”

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Posted 5 years ago

“happy with the towels”

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Posted 5 years ago

“Lovely cushion - daughter very happy with her quirky gift Quick delivery No problems at all Recommended”

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Posted 5 years ago

“Absolutely loved the gift. I had an email when i ordered but that was it. Nothing telling me when it was dispatched or when i was likely to receive the gift. No email either to say it had been delivered!”

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Posted 5 years ago

“I am still waiting to receive my gift as it is extremely late!!! I have emailed yourselves to find out where it is, as since I ordered it, I have only had marketing info from you. I am still waiting for the email letting me know it has been dispatched?? Poor after sales service. Quick taking money but not so quick with everything else.”

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Posted 5 years ago

Hi Sharon I am so sorry for the delay with your order. It appears there was an issue with it that someone from Custom Gifts has contacted you about. Are you able to respond to your email? Many thanks, Tom

Posted 5 years ago

“Very good and responsive service and the pewter tankard is exactly what we wanted. Thank you”

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Posted 5 years ago

“Loved my purchase received the order quickly”

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Posted 5 years ago

“My order was delivered within 4 days even though I was quoted 7 days for delivery. Great service”

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Posted 5 years ago

“Excellent product and service”

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Posted 5 years ago

“Communication poor my name wasn’t on the parcel towel ok, very bitty but will serve purpose”

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Posted 5 years ago

Hi Thank you for your review. I am sorry to hear this the label is auto generated by the system from the information put in at time of order. We will make sure to check that this cannot happen again. Thanks

Posted 5 years ago

“Absolutely love my personalised dog blanket and so does my pooch! Great quality, the fleecy side is lovely and soft. Also came quicker than expected.”

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Posted 5 years ago

“Good quality and arrived on time”

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Posted 5 years ago

“Great item, I ordered a personalised beach towel and I'm very happy with the quality and speed of delivery. Thanks!”

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Posted 5 years ago

“Wrong name on 2nd towel unfortunately”

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Posted 5 years ago

Hi Paul I am sorry to hear you are not happy with your order. Let me try and make this right for you! Someone will be in contact shortly to arrange a replacement. Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews