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Custom Gifts Reviews

4.3 Rating 3,698 Reviews
83 %
of reviewers recommend Custom Gifts
Company Reviews Metrics
4.3
Based on 3,698 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Custom Gifts Reviews
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Flora Douglas
Verified Buyer
“Why are you asking me fir a review when I’ve d mailed you twice to as where my order is .....,I still haven’t received it!!!!!”
Helpful Report
Posted 5 years ago
Hi Flora I'm sorry for the delay in your order. It looks like there is an issue with the address on your order. I've just managed to get a hold of you now so we will send this out today. I do hope this is okay. Many thanks, Tom
Posted 5 years ago
Karen Renshaw
Verified Buyer
“Haven’t received my order still waiting”
Helpful Report
Posted 5 years ago
Hi Karen Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Gary Bullock
Verified Buyer
“very quick service and a quality product received. These have rec`d great comments from all the people who have seen them. Thank you”
Helpful Report
Posted 5 years ago
Takoda Roland
Verified Buyer
“Have not received item order a month ago, contact customer service and never heard back”
Helpful Report
Posted 5 years ago
Hi Takoda Thanks for your honest feedback. Unfortuantely we do not offer shipping yet to USA without a shipping surcharge. We have contacted you in regards to this but not had a response. Are you able to respond to the email from hello@customgifts.co.uk? Many thanks, Tom
Posted 5 years ago
Mike Hall
Verified Buyer
“Items dispatched and received very quickly would recommend”
Helpful Report
Posted 5 years ago
Paul Clark
Verified Buyer
“I haven't received my order but paid in full. I understand due to the current situation but some kind of correspondence would of been nice. Therefore I cannot give a review. I have now received the towel and it is very nice”
Helpful Report
Posted 5 years ago
Hi Paul Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Gary Thomson
Verified Buyer
“Ordered my football towel on 30th May,got confirmation on that date .not heard anything since”
Helpful Report
Posted 5 years ago
Hi Gary Thanks for your honest feedback. It seems that our courier has had some difficulty accessing the property to deliver you item. We will be in touch directly with more information. Many thanks, Tom
Posted 5 years ago
Lucy Williams
Verified Buyer
“I haven't got my order and would like to no were it is?”
Helpful Report
Posted 5 years ago
Hi Lucy I can now see your order has been delivered. Are you able to update your review to reflect the quality of the item you have recieved? Many thanks, Tom
Posted 5 years ago
Cliff Poulter
Verified Buyer
“Prompt delivery, and a small issue was resolved without any problems. Many thanks for your excellent service.”
Helpful Report
Posted 5 years ago
Andrew Wild
Verified Buyer
“Simple review - I still haven’t received this item yet !!!!!”
Helpful Report
Posted 5 years ago
Hi Andrew Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. Your item is out for delivery today so I do hope when you recieve it you are happy with the quality and can update your feedback to reflect this. Many thanks, Tom
Posted 5 years ago
Mark Millington
Verified Buyer
“Made my order on 1st June n I’ve still not received my order,waiting for my order to be delivered so how can leave a review. not happy !!!!! 😡”
Helpful Report
Posted 5 years ago
Hi Mark Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. Your order is due to be shipped later today and should be delivered by the beginning of the week. I do hope this is okay. Many thanks, Tom
Posted 5 years ago
Andy Atkins
Verified Buyer
“Couldn’t possibly comment at the moment because I haven’t received it”
Helpful Report
Posted 5 years ago
Hi Andy Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Paul Hutson
Verified Buyer
“Still not received my item weeks after ordering!’”
Helpful Report
Posted 5 years ago
Hi Paul Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Lynn Mchaffie
Verified Buyer
“Great product my partner loved it cause had his name on it”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“You have sent me an email and asked to review my order I am still waiting for my order to be dispatched 17days after ordering I have sent an email today but haven’t heard anything back yet. This was for a birthday present which has been and gone 9 days ago.”
Helpful Report
Posted 5 years ago
Hi Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Anonymous
Verified Buyer
“Quick delivery time, very happy with the service and product.”
Helpful Report
Posted 5 years ago
Harry Markham-Chapman
Verified Buyer
“I haven't received the item”
Helpful Report
Posted 5 years ago
Hi Harry Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
George Norrie
Verified Buyer
“I am a bit disappointed to say the least ,have previously sent an email stating This still not received the product that I ordered with you over 3 weeks ago this was to be a present for someone ,you stated would be delivered within 10 working days, Look forward to your responce.”
Helpful Report
Posted 5 years ago
Hi George Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Anonymous
Verified Buyer
“Thank you very much for resolving my issue so rapidly, fantastic service and all orders received as soon as they were made aware of the problem. Would definitely use your service again and have recommended to friends”
Helpful Report
Posted 5 years ago
Hi Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom
Posted 5 years ago
Yvonne NORMAN
Verified Buyer
“The banner we ordered came within a couple of days or ordering which was excellent service and it was exactly as it said on the tin. We are very happy with it and it went up immediately for all to see.”
Helpful Report
Posted 5 years ago
Custom Gifts is rated 4.3 based on 3,698 reviews
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