Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered a rainbow flag with the thank you message on I was very satisfied with the quality of the flag material overall but dissapointed with the way it flies. Unfortunately it has 4 brass eyelets which prevent the flag flying in low wind conditions because of the additional weight on the trailing end. Whilst I accept the flag could be hung perfectly as a banner it is disappointing as a flag. I did write an email to Custom Gifts explaining the above to them BUT did not receive any acknowledgement of my email, therefore I can only offer my experience as being poor customer relations and hence my 3 star rating.”

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Posted 5 years ago

Hi Tony Thanks for your honest feedback. As standard all our flags had four eyelets as they have typically been used as a banner. I can totally understand where you are coming from however so we will look to offer this as an option moving forward. I am sorry that you did not recieve a response from us. We have just identified a bug with our system that has prevented some emails from getting through to our inbox. This is in the process of getting fixed now. Many thanks, Tom

Posted 5 years ago

“The service is absolutely brilliant. Thank you. Orders very prompt any problems sorted straight away. Definitely use again”

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Posted 5 years ago

“good service easy to use website”

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Posted 5 years ago

“Pleased with my purchase”

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Posted 5 years ago

“Web site very easy to navigate, good products with excellent delivery.”

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Posted 5 years ago

“Item arrived quickly and was of good quality.”

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Posted 5 years ago

“Fast delivery economical that’s all you can ask for recommended to two friends and they have received the same first class service will use again”

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Posted 5 years ago

“I was very impressed with the towel and cufflinks I got and was of good quality and quick to arrive”

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Posted 5 years ago

“I did unfortunately receive the completely wrong item, however, Jared from customer services was a massive help and so kind and lovely to deal with and rectified my issues straight away. Made the whole experience much better! Thank you! All in all the item is a beautiful gift.”

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Posted 5 years ago

“No comuication from seller”

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Posted 5 years ago

Hi Paul Thank you for your honest feedback. Someone will be in touch directly to try to resolve your complaint with you. Many thanks, Tom

Posted 5 years ago

“Great towl good price and quick delivery”

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Posted 5 years ago

“Excellent , really happy with my good and very efficient fast service”

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Posted 5 years ago

Hi Angie Thanks for your feedback. It looks like you've only give us 1 out of 5 stars which makes it look like you were not happy with us - do you mind changing your feedback score? Many thanks, Tom

Posted 5 years ago

“Good value and just as described”

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Posted 5 years ago

“Arrived quickly but no notification that it had been dispatched or delivered. Very good value product though”

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Posted 5 years ago

“Arrived safely and well packaged. Good value for money”

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Posted 5 years ago

“Easy website to navigate for shopping. Product arrived in good time as expected with current covid issues”

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Posted 5 years ago

“We purchased a rocking Horse .....Pixie&Fluff .... we couldn’t be happier it’s just perfect for our granddaughter. Excellent service throughout our ordering, prompt delivery, and a beautiful product. Thank-you Custom Gifts !”

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Posted 5 years ago

“I am quite happy with the purchase, thankyou.”

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Posted 5 years ago

“It was suprise present for my 9yr old grandaughter to let her know how much I am missing her and love her during this lockdown. S he absolutely loved it as is a Harry Potter fan and can hug it and think of me”

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Posted 5 years ago

“Was really pleased with the towel I had personalised, quick deliver and excellent for the money”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews