Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality material fast delivery will make great Christmas gifts the football towels more on way”

Helpful Report

Posted 5 years ago

“Amazing gift and very well made and pictures are perfect”

Helpful Report

Posted 5 years ago

“My son loves his towel! I was surprised at just how big it is. A great product and very happy with all aspects, including quick delivery. Thank you”

Helpful Report

Posted 5 years ago

“Lovely bed my little frenchie loves it. Good quality and great value for money.”

Helpful Report

Posted 5 years ago

“I ordered a personalized towel and it arrived really quick and quality is fab.”

Helpful Report

Posted 5 years ago

“Thanks for adding me to review the product you've not managed to deliver. Need I say more!”

Helpful Report

Posted 5 years ago

Hi James Thanks for your honest feedback. It seems that your item was delivered on time, however no one was in so the item was left in a secure location. We will be in touch directly with more information. Many thanks, Tom

Posted 5 years ago

“Really pleased as this is a surprise for my husband as a stocking filler for Xmas.”

Helpful Report

Posted 5 years ago

“I’ve no idea yet about the product as I have received this email before I’ve received the actual thing I ordered!”

Helpful Report

Posted 5 years ago

Hi Sarah Thanks for your honest feedback. I can see that we have attempted delivery on your item however there has not been anyone in to recieve, so the item has been returned to the depot. We will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“I'm sure the gift itself will be great once received, but I've been waiting a while for this to be delivered and the only reply I got was to say were busy.”

Helpful Report

Posted 5 years ago

“Looks amazing! Can’t wait to see his face when he sees it!!”

Helpful Report

Posted 5 years ago

“I will review it when I receive it !”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I am sorry that you have not recieved your item. I can see that delivery has been attempted but no one was in to recieve the item. We will be in touch directly with you to provide more information. Many thanks, Tom

Posted 5 years ago

“Excellent customer service”

Helpful Report

Posted 5 years ago

“Great quality fantastic price”

Helpful Report

Posted 5 years ago

“Excellent service and happy with goods”

Helpful Report

Posted 5 years ago

“Love my cushion”

Helpful Report

Posted 5 years ago

“Marshmallows nicer than shown, well packed, quick delivery. Would recommend and have already re-ordered. A***** sellers. Lesley from Tividale”

Helpful Report

Posted 5 years ago

“My friend will be over the moon with his Celtic Bath Towel i cant wait to see this superfan's face!! Thankyou so much”

Helpful Report

Posted 5 years ago

“The towel I received was poorly made and poor quality in my opinion. Not worth the money. Very disappointed”

Helpful Report

Posted 5 years ago

Hi John Thanks for your honest feedback. I'm really sorry that you are not happy with your purchase. We will be in touch directly to try to resolve this complaint with you. I do hope our actions demonstrate the sincerity of our apologies and how keen we are to look after our customers. Many thanks, Tom

Posted 5 years ago

“I placed the order, which was fine. Unfortunately, the money was debited from my account and I didn’t receive an email to say the item had been dispatched. Still hadn’t received item, so emailed company about the non arrival and they did get back to me very promptly to apologise and put another one in the post. However, as of yet have still not received it.”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry for the delay in your order. It appears that there was a quality issue with you item which meant that the item had to be made from scratch again, this has put a considerable delay in sending out your item. I do hope you can understand that we would rather get it right, than send out a substandard item. We will be in touch with more information on this. Many thanks, Tom

Posted 5 years ago

“Great quality product for great and reasonable price”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews