Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great quality deliver very quickly”

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Posted 6 years ago

“Lovely towel my partner loved it”

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Posted 6 years ago

“The reason I'm giving poor is the note. book I received was not the one I ordered but it is thought that it is.so.I'm not very happy about it as I'm sure you will understand. I Patrick”

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Posted 6 years ago

Hi Judith Thanks for your honest feedback. I believe you have already discussed this matter with our customer service team. I am sorry we have not been able to resolve this complaint with you however without photographic evidence that the item is different from the one you have ordered we cannot offer you any compensation. If you can provide this information we can look further into it, Many thanks, Tom

Posted 6 years ago

“Very efficient and prompt service. Excellent quality for the cost as well. Would recommend!”

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Posted 6 years ago

“Haven't received it yet”

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Posted 6 years ago

Hi Karan Thanks for your honest feedback. I can see that you order was shipped and signed for on 26th October - someone will be in touch with more information in regards to this. Many thanks, Tom

Posted 6 years ago

“Very happy, got it quick too . I would recommend”

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Posted 6 years ago

“Ordered 2 weeks ago- still not received my order! I have emailed and sent a message via the website with no response, even though the money has been taken from my account. Would not use again or recommend.”

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Posted 6 years ago

Hi Jay Thanks for your honest feedback. I'm really sorry that you have not recieved your order yet. We will be in touch directly to try to resolve this matter with you. Many thanks, Tom

Posted 6 years ago

“My order came on time and well packaged. Name spelt correctly. All good.”

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Posted 6 years ago

“Wasn’t sure what to expect as I’ve never order from this site before however the cushion I order was great quality and arrived in good time. My friend will love this gift as she’s a massive friends fan. Would def recommend.”

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Posted 6 years ago

“Very happy with this product and arrived in plenty of time.”

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Posted 6 years ago

“Brilliant purchase. Good timely delivery. Fab choice of unique gifts. Mrs Kerrigan”

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Posted 6 years ago

“Bought Friends customised cushions, arrived quickly and are very good quality. All A1.”

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Posted 6 years ago

“Blanket arrived in great time. It is a beautiful soft quality. Very happy.”

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Posted 6 years ago

“Unfortunately delivery took over 2 week purchase was a gift and by time arrived was too late ,on top of that the courier service that they used just left the parcel outside my house and that was then taken so all in all then took to over a month to get a refund due to couriers delivery I won't be ordering from these again”

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Posted 6 years ago

Hi Thanks for your honest feedback. As you are probably aware all our products are made to order so can take a little longer to send out than other online stores. We do have quick delivery for most of our customers however if we get a large influx of orders then some customers deliveries go right up until the end of the delivery guarentee. For this reason I would ask that you check the delivery guarentee to ensure that you are not disapointed when you order. I'm really sorry about the service you have recieved from our courier and understand your feedback here. We will investigate this with our courier to try to prevent this from happening to future customers as this is not acceptable. Many thanks, Tom

Posted 6 years ago

“It’s very good”

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Posted 6 years ago

“5 x towels ordered Initial delivery was poor with marks and colour distortion son towels After speaking to company who were very fair new towels were printed and delivered👍👍👍 Much better second time around”

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Posted 6 years ago

“Great service great products. Will be using you again ♥️”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Great service,Over the moon with Barney’s basket, excellent quality”

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Posted 6 years ago

“Really pleased with the way the towels turned out after having our name put on”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews