Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,685 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great personalised towel. Delivery was longer than expected. However, would recommend for a personalised gift.”

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Posted 1 year ago

“GOOD QUALITY AND VERY QUICK DELIVERY”

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Posted 1 year ago

“SCAM. Still not received my item but received an email claiming it has been delivered even though I was never sent any tracking or courier emails to say it had even been shipped. Stay way clear”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your experience with Custom Gifts. We truly appreciate your input and apologize for any inconvenience caused by the issues you mentioned.We apologize for the confusion surrounding the delivery of your item. It is certainly not our intention to mislead our customers or provide inaccurate information. We understand that the lack of tracking or courier emails was frustrating and we are actively working to address this issue within our system. Your feedback is invaluable to us, as it helps us identify areas for improvement. We sincerely apologize for any inconvenience this has caused and kindly ask for your understanding as we strive to rectify the situation. If there is anything else we can do to make things right or improve your experience, please let us know. Customer satisfaction is our top priority, and we are dedicated to finding ways to better serve you.

Posted 1 year ago

“Great quality product. Exactly what my son wanted. Customer service was also excellent. Very pleased with the product”

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Posted 1 year ago

“Ordered & personalised as a gift for my Grandson, was so pleased with the name personalisation was very well done, thank you.”

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Posted 1 year ago

“Have used this company previously and love the quality of blanket I received. I have ordered 6 blankets for Christmas presents 1 individual blanket with 4 photos on and 5, 4 photo blankets the same. These were Christmas gifts and only the single one has been delivered. Tracking and messages are telling me I have received them all but I am missing 5 blankets !! I have called and left messages and emailed and no reply. Such a shame as the blankets are great and intended on ordering lots more in the new year. I just want my order or someone to contact me about it !!! It’s not nice having to explain to friends their present hasn’t arrived 😥”

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Posted 1 year ago

“Ordered a photo blanket. Not quite what I imagined. The printing was good, however the blanket is not symmetrical and the fleece lining on the reverse is a bit rough. Wouldn't order another one. Disappointed but hope the recipient likes it, mainly due to the printed photo 🤞”

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Posted 1 year ago

“Easy to order, delivered on time - brilliant gift for grandsons”

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Posted 1 year ago

“This is the 3rd photo blanket I have made, all of them lovely. Good quality photo gift.”

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Posted 1 year ago

“I was a bit worried as I haven't used Custom Gifts before but when the blanket arrived, wow, the picture quality was so clear and the blanket was soooo soft and fleecy. Would definitely recommend and will be using again.”

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Posted 1 year ago

“Order never arrived and the company have not answered any sort of communication that I have tried.”

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Posted 1 year ago

“Great quality and fast turnaround The personalisation went down very well and they absolutely loved the gifts - Thank you!”

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Posted 1 year ago

“Ordered as a gift but seems to be a lot of unwanted printer marks all over. Never had any issues in the years I’ve use custom gifts. To late to reorder this gift Hope it was just a glitch and no one else’s blankets were marked.”

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Posted 1 year ago

“Love the personalized photo blanket - it looks and feels amazing - it's very soft and I'm impressed with the quality (I used high resolution photos). It came within a week. Highly recommend”

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Posted 1 year ago

“Great service! Shirt came exactly how I wanted!”

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Posted 1 year ago

“What can I say, Second time I have ordered from here totally amazing, good quality fast delivery. No hesitation to use again. Thank you”

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Posted 1 year ago

“Nice quality but the text I requested on the sweatshirt I ordered had not been put on too late to reorder”

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Posted 1 year ago

“First item was faulty - music did not play. Replacement item - broken section (fence broken off and loose in box when opened)”

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Posted 1 year ago

“I ordered a personalised welsh flag, Put all the information on it, with in the parameters, the club logo 1/2vwas missing, the order had taken almost 3 week to arrive, they say 1 or 2 days delivery to mainland UK. But it had taken 6days, I have contacted customer service, if they help I will improve my rating for company”

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Posted 1 year ago

Hi Dean Thank you for your review. The point regarding 1 to 2 days is the delivery time once the order is shipped. The production time is shown on the product page. We have had a look at the phot you have sent and also the upload that you made on the website when designing your flag and they seem to match. If you contact customer service on hello@customgifts.co.uk we will try and help to resolve the issue thanks

Posted 1 year ago

“My order arrived on time and was as advertised 👍”

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Posted 1 year ago

Custom Gifts is rated 4.3 based on 3,685 reviews