Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,685 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“My wife loved her beach towel, was told that it would take 4 business days in production which I understood with it being custom made. I was shocked it arrived through the post just 2 days after I ordered it. Amazing service and lovely product”

Custom Gifts 5 star review on 2nd March 2024

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Posted 1 year ago

“So impressed,”

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Posted 1 year ago

“Excellent and quick service!”

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Posted 1 year ago

“It took 5 weeks to arrive, when the bottle arrived the name was clearly spelt Jemma not Jenna. When I queried this Ryan sent me an image of the comparison of the two names.... Simply writing Jemma and Jemmma it was ridiculous. I would like a refund but no response as yet Michael Paterson”

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Posted 1 year ago

“Well pleased with what I asked for top rating well done guys the boys will be well pleased”

Custom Gifts 5 star review on 15th February 2024

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Posted 1 year ago

“very helpful staff and I received what I orderd in good time”

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Posted 1 year ago

“Good value for money Very impressed Will be using again very soon”

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Posted 1 year ago

“Good quality at great price. Quick delivery would use again”

Custom Gifts 5 star review on 7th February 2024

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Posted 1 year ago

“I was happy with the outcome but I ordered them and was promised them for a certain date and they didn’t come in time so was surplus to reauirements. Really frustrating as I asked and asked if they would be here and the promised they would be and they just wasn’t.”

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Posted 1 year ago

“Great item delivered quickly. Couldn’t be happier”

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Posted 1 year ago

“Item never arrived. Even though they said it was delivered. Trying to get money back 😡”

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Posted 1 year ago

“The gift is beautiful but delivery terrible. Waited almost a month for it to arrive”

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Posted 1 year ago

“Easy to design and order. Order was processed and delivered quickly - good quality and value for money.”

Custom Gifts 5 star review on 3rd February 2024

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Posted 1 year ago

“Great fast service , good quality”

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Posted 1 year ago

“I can't actually review my product as it never arrived, communication started well between myself and custom gifts and as soon as I reported my parcel missing, all communication stopped. Took absolutely weeks to get this resolved and had to go through a third party to achieve this and then custom gifts even had the audacity to still charge me the delivery costs for something that never arrived. I wish I'd read the reviews before placing my order, AVOID AT ALL COST!!”

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Posted 1 year ago

“Very impressed with everything i have ordered from this site. Amazing quality, especially the custom blankets. Will definitely order again and recommend to everyone!”

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Posted 1 year ago

“Ordered a few T-shirts for party 1st batch was great 2nd not so good but they were all replaced with next day delivery so can’t fault them for that”

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Posted 1 year ago

“Lovely blankets with photos on of our special 4 legged boy who is sadly no longer with us 🥰 Very pleased with quality”

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Posted 1 year ago

“Came really quickly, lovely quality too , it’s the 3 rd blanket over the last couple of years, highly recommended”

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Posted 1 year ago

“Delivery longer than expected. Sent email to team to see if I could pay extra to speed up delivery with no response.”

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Posted 1 year ago

Custom Gifts is rated 4.3 based on 3,685 reviews