Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Brilliant my son loved it . Quick delivery also.”

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Posted 6 years ago

“Only one of my 2 orders have been delivered , sent email but no reply as yet”

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Posted 6 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend my apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team will be in contact with you. Many thanks, Harrison

Posted 6 years ago

“Good service. Quick delivery.”

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Posted 6 years ago

“Order was a birthday present. I felt that the engraving wasn’t bold enough, apart from that I thought it was perfect gift”

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Posted 6 years ago

“Absolutely brilliant I loved it quick delivery thank you.”

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Posted 6 years ago

“Contacted company when having difficulty purchasing a personalised towel and was resolved within minutes, very quick delivery and product is excellent”

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Posted 6 years ago

“I can’t review an item I have not yet received !”

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Posted 6 years ago

“I would just like to say how happy I am with my product very nicely made first class service fantastic delivery service thankyou very much.”

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Posted 6 years ago

“I am really pleased with my order and will be ordering more products great service 😁”

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Posted 6 years ago

“Celtic towel came with name on, looks fantastic and feels fantastic, worth the money”

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Posted 6 years ago

“Very poor. I’m actually going to contact the seller as I’m not happy that they have sent out my sons towel, with an obvious fault. The stitching has snagged by his name and it’s looks dreadful. I’d have thought it should have been picked up before posting it out.”

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Posted 6 years ago

Hi Kelly Thanks for your honest feedback. I'm really sorry we couldn't get your order right initially. I can see that we have now resolved your complaint and you were happy with the second towel we had sent out. Could I please ask that you update this review to reflect the service and quality of the second order your recieved? Many thanks, Tom

Posted 5 years ago

“Great service well happy with my towels thanks so much”

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Posted 6 years ago

“I was happy with my wolves towel and ordered another 😁👍”

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Posted 6 years ago

“Villa towel was excellent and the writing on it brilliant”

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Posted 6 years ago

“Very pleased loved it and was on time”

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Posted 6 years ago

“Fantastic products, excellent quality and super fast delivery”

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Posted 6 years ago

“Yehhhh very good”

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Posted 6 years ago

“Towel was as expected really so I’m not really disappointed. It could have done with being thicker that’s all . That’s the only reason I only gave it 4 🌟”

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Posted 6 years ago

“Exactly as seen on line”

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Posted 6 years ago

“Great product. Really fast delivery. Highly recommend.”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews