Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,686 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Couldn’t get the towel from club shop so was pleased when I could get it from Custom gifts.”

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Posted 2 years ago

“Brilliant! Order arrived quick and just how I wanted. Thank you very much!!”

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Posted 2 years ago

“Delivery was very quick. quality amazing. thankyou”

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Posted 2 years ago

“Shocking service from start to finish order was never delivered due to a print issue. At no point did someone ring and say there’s an issue it had to wait til I contacted. I was then told it’s been fixed I should receive my order in about a week I waited 2 still nothing I emailed and you now had no idea my order where my order is. Asked for my money back was told it would be 2-5 working days that was 13 working days ago still not got my money back. Totally useless inept business. Absolute shambles”

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Posted 2 years ago

“Ordered a blanket , and a towel , both excellent quality , very pleased how the photos came out and swift delivery”

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Posted 2 years ago

“totally fantastic. quick delivery. perfectly packed for transport. great value. would definitely use again and would highly recommend”

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Posted 2 years ago

“Fast delivery easy ordering process what more can I say, no chance my towel will be misplaced again.”

Custom Gifts 5 star review on 31st October 2022

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Posted 2 years ago

“Excellent customer service and received item on time. Quality good have been better but it was brought as a gift and recipient very happy”

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Posted 2 years ago

“Easy to order, prompt delivery. Fantastic quality blanket”

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Posted 2 years ago

“Quick delivery and a decent price for the towel with faces.”

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Posted 2 years ago

“Item was a little smaller than I was expecting but great all the same.”

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Posted 2 years ago

“Bought these personalised cufflinks for my partner and he loves them!”

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Posted 2 years ago

“Never received my towel, no communication at all and had to contact them on several occasions to get my money back. Would not recommend at all.”

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Posted 2 years ago

“Bought a blanket for my boyfriend - a very funny gift and the blanket is really good quality.”

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Posted 2 years ago

“Amazing company to deal with and such great products, communication is excellent after a slight issue with order due to technical issues I was straight away offered a replacement and have just received and its such good quality. Recommend highly!”

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Posted 2 years ago

“Really easy to order, and uploading and repositioning photos was straightforward to use. Prompt delivery, well packaged. Towels could possibly be better quality, however acceptable for the price. Perfectly acceptable for a novelty gift.”

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Posted 2 years ago

“Very pleased with the mug. Excellent value for money.”

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Posted 2 years ago

“I am very happy with my blankets i have had 3 from you”

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Posted 2 years ago

“Great service. Got a flag and text exactly as wanted. Very good quality.”

Custom Gifts 5 star review on 22nd October 2022

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Posted 2 years ago

“Great item, good quality & fast delivery”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,686 reviews