Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Quality of towels are awful! Got sent a replacement and it’s just as bad. Only way you will get a refund is to cut the towel up and show them! Absolute joke! Avoid”

Helpful Report

Posted 2 years ago

Hi there - I am really sorry to hear that you're unsatisfied with the quality of your towels, if you are able to provide a photograph of any issues to our customer services team we can sort this for you. We have to request that the Officially Licensed football products are destroyed if a refund is issued as this is part of our contract with the teams, I apologise if this seems an unusual request. :-)

Posted 2 years ago

“Really pleased with our purchase. Ordered a personalised single duvet cover. Arrived promptly and exactly as ordered.”

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Posted 2 years ago

“Bought 2 towels with customised detail happy enough with them not great quality but bought them as beach towels so will.do must say very good customer service kept me updated”

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Posted 2 years ago

“Very pleased with my order, arrived promptly, and is very nice. Sadly, you omitted to put the dog's name on the back. But I am sure the recipient will be thrilled with it anyway. Thank you for speedy delivery.”

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Posted 2 years ago

“Beautiful Rocking horses. My grandchild will be delighted.”

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Posted 2 years ago

“Good quality and lovely item. Shame it had a small ink smudge on the white border. Still nice though”

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Posted 2 years ago

“Amazing! Wasn’t expecting the flag to look as good as it did! Delivery was super fast, especially for this time of year.”

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Posted 2 years ago

“NOT DELIVERED”

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Posted 2 years ago

Hi Jane - I have checked this for you and can see that this has been dispatched and is currently with our delivery company. Please could you contact our customer services team at hello@customgifts.co.uk and we will be able to provide tracking information for you. :-)

Posted 2 years ago

“Absolutely beautiful my mam loved it and was delivered quite quickly too definitely would buy from again”

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Posted 2 years ago

“you have sent this email to me saying that my order has been delivered. Your information is wrong - Yodel has not yet delivered this - their tracking has said that the parcel is out for delivery with driver for the past three days but has not yet been delivered - so i am not able to give a positive review at this time.”

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Posted 2 years ago

Hi there - I'm really sorry that this hasn't arrived with you yet. I can see from the tracking that this is still currently with Yodel to be delivered. Please can you contact our customer services team and we can contact the delivery company on your behalf. :-)

Posted 2 years ago

“Yet to receive yet. Was ordered end 29th Noc with delivery between 3rd and 9th of December.”

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Posted 2 years ago

Hi Lucy - I'm really sorry to hear that! I have checked this for you and the shipping is showing as delivered on the 9th and left as authorised. If you're unable to locate this, please email us at hello@customgifts.co.uk and our team will sort this for you. :-)

Posted 2 years ago

“Super happy with the personalised wolves towel for my son. Great quality”

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Posted 2 years ago

“Brilliant I love it, its a gift and my mate is going to be thrilled.”

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Posted 2 years ago

“Really pleased with customised lynx washbags. Perfect as part of Christmas presents for two of my Grandsons. Nicely embroidered and the service was good (once I found the emails in spam).”

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Posted 2 years ago

“Got exactly what I ordered n on time with delivery great product”

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Posted 2 years ago

“My order was delayed but customer service sorted everything out for me with an amazing discount !! Thank you so much for your hard work and understanding!! I now have my order 😉”

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Posted 2 years ago

“Excellent product, great price and delivery time too, very impressed!”

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Posted 2 years ago

“Amazing, price and quality much better then known high street photo shops. Not just a pillow case as it comes with pillow too, not all shops do this either. Highly recommended and delivered within 4 days of ordering 👌🏼”

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Posted 2 years ago

“Very pleased thank you”

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Posted 2 years ago

“I've purchased several blankets as Christmas presents. I'm thrilled with the quality and would highly recommend custom gifts.”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews