Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Lovely gift for my son in law. Good quality and exactly as shown on the pre order.”

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Posted 5 years ago

“Item arrived quickly and of a great quality, would recommend and will definitely purchase again!”

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Posted 5 years ago

“Item arrived, emailed as 'thought' I had items missing, email ignored. Rang only to be told that purchasing a toasting Mallow advent calendar does not include a 'toasting kit' yet if you look on the actual manufacturers website, they sell it all in one, as do other outlets. Is this something that is bought in as one whole item and then sold separately to make more money!? I knew what I had ordered yet received an email after my phone call with a picture of the item, even the lady on the phone stated she noticed that their website does not state you have to get the toasting kit separately. This is not great! I have replied to the email and I am waiting on another reply from the company. At the moment I would not recommend Custom Gifts despite being given their details upon recommendation and doing research into the calendar elsewhere before being advised to get it off here!”

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Posted 5 years ago

Hi Ellen Thanks for your honest feedback - I am really sorry that you are unhappy with your order. I can only really apologise if you feel you have been misled with this order however there is no mention of burner on the page, nor in the product imagery. Further to this, other retailers are selling the advent calendar with burner as a bundle, however prices for this are around the £20 mark – double what you have paid for said item. The item already on its own is cheaper than you would find anywhere else. For this reason we cannot really be expected to provide an add on item with a product that you have already got a great bargain on. I am sorry that you are upset but we cannot do anything further for you, as we have stated in our contact with you. Many thanks, Tom

Posted 5 years ago

“Top quality products with very efficient delivery.”

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Posted 5 years ago

“Really good quality gifts, they're going to make the perfect Christmas presents!”

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Posted 5 years ago

“I received my order But did not get confirmation of order or telling me when delivered but my order dud turn up Very nice product so thank you”

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Posted 5 years ago

Hi Jackie Thanks for your honest feedback. It looks like your order has now been delivered. Would it be possible to update your review? Many thanks, Tom

Posted 5 years ago

“Mug was cracked. Emailed custom gifts for replacement and nobody has got back to me yet ...still waiting.”

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Posted 5 years ago

Hi Joanna Thanks for your honest feedback. I'm really sorry you have had some trouble with your order. I cannot see any record of you contacting us on our system so please accept my apologies that we haven't been able to resolve this sooner. We will be in touch directly now and will certainly send out a replacement for you. Many thanks, Tom

Posted 5 years ago

“Is this email a joke? I haven't even recieved my goods to write a review about.”

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Posted 5 years ago

Hi Thanks for your honest feedback. You should have now recieved your order so we would appreciate if you could update your review. Many thanks, Tom

Posted 5 years ago

“Still not received order.”

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Posted 5 years ago

Hi Steven Thanks for your honest review. I'm really sorry that there has been a delay in sending out your order. Someone will be in touch directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“I made an order from Hungary and we had a little trouble with the posting and the delivery. But from the customer service Jared has been contacting me for weeks, until I received my package. This was one of the most excellent customer service I have ever met! Great job!”

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Posted 5 years ago

“Perfect for a wolves fan on holiday”

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Posted 5 years ago

“Lovely Advent Calender. Quick delivery and carefully packed. Very pleased”

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Posted 5 years ago

“Great delivery and service The towel I ordered was printed really well but the quality of the towel was not very good”

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Posted 5 years ago

“I would like to give you a review but I still haven’t received my items. Amendment - I have now received my items and I am very pleased with them thank you. Would recommend that you check that your items have been delivered before asking for a review !! Thank you 😊”

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Posted 5 years ago

“Not received it yet ordered on the 26 October”

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Posted 5 years ago

Hi Denise Thanks for your honest feedback. I am really sorry that you have not recieved your item yet. One of our team will be in touch directly to try to resolve this. Many thanks, Tom

Posted 5 years ago

“Have not received order”

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Posted 5 years ago

Hi Michelle Thanks for your honest feeddback. I'm really sorry that we have not delivered your item. We will be in touch directly to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Bought as a gift, needed within 7 days item shipped straight away and received in time. Excellent would recommend. My hubby loved it.”

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Posted 5 years ago

“Great quality deliver very quickly”

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Posted 5 years ago

“Lovely towel my partner loved it”

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Posted 5 years ago

“The reason I'm giving poor is the note. book I received was not the one I ordered but it is thought that it is.so.I'm not very happy about it as I'm sure you will understand. I Patrick”

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Posted 5 years ago

Hi Judith Thanks for your honest feedback. I believe you have already discussed this matter with our customer service team. I am sorry we have not been able to resolve this complaint with you however without photographic evidence that the item is different from the one you have ordered we cannot offer you any compensation. If you can provide this information we can look further into it, Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews