Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my son a customised football towel with team & name absolute quality item highly recommended 👌🌟🌟🌟🌟🌟”

Helpful Report

Posted 5 years ago

“Really happy with my buy”

Helpful Report

Posted 5 years ago

“We have not received the item we ordered. Please advise on delivery. Thanks”

Helpful Report

Posted 5 years ago

Hi Elaine I'm really sorry that your order has not been recieved. I can see that it has been shipped over a week ago but clearly something has gone wrong in transit. We will investigate this with our couriers as well as contacting you directly with a resoltuion. Many thanks, Tom

Posted 5 years ago

“Product as dicribed great value and fast delivery. I will definitely be shopping again.”

Helpful Report

Posted 5 years ago

“Great product very fast delivery”

Helpful Report

Posted 5 years ago

“Brilliant towel n a quick delivery”

Helpful Report

Posted 5 years ago

“Very speedy delivery good quality material used will be ordering again”

Helpful Report

Posted 5 years ago

“The towel was not good quality”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I'm really sorry that you are not happy with your purchase. We take customer feedback very seriously as this helps us improve our service for future customers. Someone will be in touch with you directly to try to understand the nature of the issue as well as try to resolve this with you. I would appreciate your cooperation in this. Many thanks, Tom

Posted 5 years ago

“Very good quality, very happy with product bought.”

Helpful Report

Posted 5 years ago

“Very pleased with item and fast delivery had no problems would definitely use again and recommend. Many Thanks”

Helpful Report

Posted 5 years ago

“Perfect gift for my grandson”

Helpful Report

Posted 5 years ago

“So pleased!-great quality product and prompt delivery ☺️”

Helpful Report

Posted 5 years ago

“Very pleased with item. Fast delivery.”

Helpful Report

Posted 5 years ago

“Love these beach very good and great value”

Helpful Report

Posted 5 years ago

“Great quality and fast delivery, extremely happy with my purchase”

Helpful Report

Posted 5 years ago

“Ordered a Celtic football team colours beach towel, the quality was very poor. There was a 2inch run and other blemishes, I did email detailing my displeasure and still have not had a reply. Will not be purchasing anything more from Custom Gifts, overpriced and poor quality.”

Helpful Report

Posted 5 years ago

Hi Mary I'm really sorry that you are not happy with the item you have recieved. At Custom Gifts we pride ourselves on our UK manufacturing as well as our customer service. Whilst we have let you down in the first instance I am really keen to demonstrate the sincerity of our apologies through our actions in trying to resolve this complaint with you. Someone will be in contact directly shortly. Many thanks, Tom

Posted 5 years ago

“I would do but cannot remember what I ordered from you”

Helpful Report

Posted 5 years ago

“Ordered 2 personalised towels, excellent quality (nice and soft). Delivered very quick. Excellent service. Would definitely use them again.”

Helpful Report

Posted 5 years ago

“Pleased with my purchase. I did try to order 2 items with different names but was unable to do so even when I tried to do on a separate transaction., however I was pleased with the towel and delivery was good.”

Helpful Report

Posted 5 years ago

“I ordered a cushion for my daughter. The quality is amazing and Im sure she will love it.”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews