Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“My son was thrilled with his football towel.”

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Posted 5 years ago

“Easy to order and delivered within a few days.”

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Posted 5 years ago

“Very quick and efficient service. The Wolves beach towels look great. Just need to book a holiday now!”

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Posted 5 years ago

“Still awaiting delivery weeks later”

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Posted 5 years ago

Hi Karen I am sorry that you have had a delay with your order. However i can confirm it has been shipped and should be delivered today with you. Thanks Stuart

Posted 5 years ago

“Really pleased of the quality and Ty for quick delivery”

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Posted 5 years ago

“Took to long to get here ,it was for a birthday present it arrived late so I was late giving it to my nephew.”

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Posted 5 years ago

“Great product very pleased”

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Posted 5 years ago

“lovely towel and it’s well designed C’mon Celtic 💚💚💚”

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Posted 5 years ago

“Good quality & price.”

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Posted 5 years ago

“Great gift, good quality and delivered quickly.”

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Posted 5 years ago

“Product was poor quality”

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Posted 5 years ago

Hi Lisa Thanks for your honest feedback. I am really sorry to hear that you are not satisfied with the item you have purchased from us. We will require a little more information from you. This will help us improve our service for future customers, but also determine the appropriate level of compensation. We will be in touch with you directly. Many thanks, Tom

Posted 5 years ago

“I ordered the football towel for a birthday present, was really pleased with it and was delivered within a couple of days”

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Posted 5 years ago

“Ordered the Friends personalised cushion for a friends 40th. She loved it!! Fab service from Custom Gifts 😊”

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Posted 5 years ago

“cant write a review as havnt recieved item yet”

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Posted 5 years ago

Hi Joyce Thanks for your honest feedback. I'm sorry that you are still waiting for your order. Someone will be in contact with you directly to resolve this with you. Thank you for your patience. Many thanks, Tom

Posted 5 years ago

“Excellent service and prompt delivery. Very pleased with my purchase”

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Posted 5 years ago

“Very prompt delivery and of a very high quality”

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Posted 5 years ago

“It was extremely easy to place an order ,which I received within 3 days. Product very good quality .Thank you”

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Posted 5 years ago

“Unable to comment fully as goods have not arrived yet”

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Posted 5 years ago

Hi Vicky I can see that your order was delivered on 25th Sep and signed for by yourself. Would you mind updating your review to reflect the quality of the item you have recieved, as well as the general service recieved from ourselves? Many thanks, Tom

Posted 5 years ago

“I ordered a Friends personalised towel 2 weeks ago and it still has not arrived. I messaged Custom Gifts to find out what has happened to the order but still no response.”

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Posted 5 years ago

Hi John Thanks for your honest feedback. I'm really sorry that you have not recieved your item. Someone will be in touch directly to resolve your complaint with you. Many thanks, Tom

Posted 5 years ago

“Great product”

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Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews