Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery goods as described and fast response to emails. All A1”

Helpful Report

Posted 5 years ago

“Came exactly as the picture looks! Good quality and would highly recommend this product!”

Helpful Report

Posted 5 years ago

“My granddaughters were very happy with their gifts”

Helpful Report

Posted 5 years ago

“I didnt get my items”

Helpful Report

Posted 5 years ago

Hi Lisa Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“Excellent gift could not be happier”

Helpful Report

Posted 5 years ago

“Great blanket, loved by the recipient. Thank you.”

Helpful Report

Posted 5 years ago

“Just what I was looking for. Delivery as quoted. Very pleased with my purchase. Would use the site again, gets my recommendation, worth having a look.”

Helpful Report

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

“Great service was delivered on time and my grandson was over the moon I would definitely recommend”

Helpful Report

Posted 5 years ago

“Very good quality at a very good price.”

Helpful Report

Posted 5 years ago

“Bought a personalised extendable lead for a medium sized dog which weighs 24.4kg and the lead says it will hold up to 50kg. First time I had the dog out with it like he say off arrival the lead stopped retracting and therefore is full length all of the time which makes it hard walking on roads. Therefore I couldn’t take the dog out for the next 2 days as I didn’t have any lead and was waiting for another to arrive. Not on from this website. To anyone thinking of buying anything from this website I would advise them not to as it will be a waste of money like mine. I have tried contacting them with several emails and haven’t got back to me at all.”

Helpful Report

Posted 5 years ago

Hi Thank you for your honest feedback. Can you please contact us on our email hello@customgifts.co.uk Many thanks, Tom

Posted 5 years ago

“Covid screens arrived promptly. Good quality for the price and easy to set up and install around my till area”

Helpful Report

Posted 5 years ago

“Great looking beach towel. Quick delivery”

Helpful Report

Posted 5 years ago

“Great service and quality products”

Helpful Report

Posted 5 years ago

“like the mug although it was slightly wonky!”

Helpful Report

Posted 5 years ago

“Custom Gifts are truly a great company that provides personalised gifts that stand out for it's high quality finish.”

Helpful Report

Posted 5 years ago

“Excellent, would definitely use again”

Helpful Report

Posted 5 years ago

“Came quick, printed lovely and sturdy chair but it’s TINY! I’m not sure if it’s meant to be for a child or a Teddy. My daughter is only one, she’s not even big she’s small but she just perches on it. I even emailed about this but haven’t heard anything back. Glad it was reduced as I would hate to pay full price.”

Helpful Report

Posted 5 years ago

Hi Thanks for your honest feedback. I am really sorry that you are not happy with your order. Can you please email hello@customgifts.co.uk with some more details of your complaint. Many thanks, Tom

Posted 5 years ago

“Ordered personalised Blackburn rovers towel for hubby. Fabulous and fast delivery”

Helpful Report

Posted 5 years ago

“Good service, receive my item within 3 days”

Helpful Report

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews