Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Quality items and order completed correctly and delivered within timescales”

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Posted 6 years ago

“Absolutely stunning!!fantastic anniversary gift for hard to please people”

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Posted 6 years ago

“When ordering it said I would receive an email telling me when my item would be delivered, it’s now 11 days since ordering and no emails, I don’t know where my item is as I’m away on holiday now wether it’s been delivered I don’t know”

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Posted 6 years ago

“Took 2 weeks to arrive, poor quality material, not worth £20. Disappointed to say the least”

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Posted 6 years ago

Hi Sharon Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Didn't look at the size dimensions before ordering, was expecting a beach towel size, The quality of the product is excellent though.”

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Posted 6 years ago

“Delivery was prompt and the item was exactly what we ordered. Thank you. The recipient will be thrilled to bits with it.”

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Posted 6 years ago

“item it great and good price.”

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Posted 6 years ago

“Excellent. Quick delivery well made and responded to emails within a day highly recommended”

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Posted 6 years ago

“Lovely flowers delivered quickly. Packaging was good ensuring the protection of the gifts. Card was lovely too. Recipients were delighted.”

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Posted 6 years ago

“Great item better than I expected my husband will love it on his birthday”

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Posted 6 years ago

“Very good quality, and fast delivery”

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Posted 6 years ago

“Delivered quickly, well pleased with my purchase.....cheers”

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Posted 6 years ago

“Towel material is very cheap and the black is faded near the edges not a great product don’t buy..”

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Posted 6 years ago

Hi Lee Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Brilliant product.....bang on !!!!”

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Posted 6 years ago

“Excellent quality & prompt service”

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Posted 6 years ago

“Happy with my item and will be using Custom Gifts quite often”

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Posted 6 years ago

“Absolutely perfect. Exactly like your Picture. Xxx”

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Posted 6 years ago

“Got them today very good”

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Posted 6 years ago

“Over the moon with the personalised towel. Lovely and soft and looks fab👍”

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Posted 6 years ago

“Great quality and towels are great Delivery really quick Amazing”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews