Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,698 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Superb.will definitely order again.Thankyou”

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Posted 6 years ago

“Ordered a personalised beach towel for my hubby for our holiday. The quality is excellent and perfect for what we need. The value and delivery was really reasonable. Would definitely recommend and would use again”

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Posted 6 years ago

“Great quality and came within a few days thank you I’m happy with the service.”

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Posted 6 years ago

“Fantastic printed towel, came very quick, other half loved it”

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Posted 6 years ago

“very good quality”

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Posted 6 years ago

“When washed covered with white bits looks awful will be returning for refund”

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Posted 6 years ago

Hi Thanks for your honest feedback. I'm really sorry to hear that you are not happy with your order. Let me extend me apologies for this. We pride on our UK manufacturing and our customer service, whilst we have let you down initially I do hope you will give us an opportunity to make up for this. A member of our team has been in contact with you. Many thanks, Harrison

Posted 6 years ago

“Very good value for money. Great quality towell. Fast delivery. Would highly recommend.”

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Posted 6 years ago

“After having a problem with my original order Custom Gifts replaced the item very quickly with next day delivery. I would definitely use Custom Gifts again .”

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Posted 6 years ago

“We love the print but the quality of the towel is not very good”

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Posted 6 years ago

Hi Gavin Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Bought an SAFC beach towel. The quality is very poor and towel is very thin. The white ball outline is bright pink rather than white. I have tried to contact them about arranging a refund but no joy so far!”

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Posted 6 years ago

“great my son will be chuffed quick delivery!!”

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Posted 6 years ago

“Absolutely in love with my cushion and towel, excellent customer service I was worried my towel and cushion wouldn’t arrive before I left for my holidays but with a quick response was posted yesterday and received it today really happy with the quick service and response and exceptional quality of the items”

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Posted 6 years ago

“Poor quality.”

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Posted 6 years ago

Hi Thomas Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“I told u via an email of a dpelling mistake in a personalised item that i bought. You still sent me it with the spelljng mistake😕”

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Posted 6 years ago

Hi Jon I'm really sorry to hear about the service you have recieved in this instance. Someone will be in touch directly to try to resolve this. I do hope that our actions here demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith in us as a company. Many thanks, Tom

Posted 5 years ago

“Great quality quick and easy to order fantastic service”

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Posted 6 years ago

“Poor quality towels supposedly rrp of £35 think I’ve been ripped off”

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Posted 6 years ago

Hi Mark Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“I was extremely disappointed with the towel I ordered the colour was was not the same I'm as the colour on a football kits etc it should be claret but it's definitely purple and customer service have refused to do anything about it”

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Posted 6 years ago

Hi Judy Thanks for your honest feedback. As was stated when we initially heard from you through email - these products are officially licenced by the club. We have had guidance on which colours to use as well as full approval to sell the products as they are. I am sorry you are not happy with the colour of your towel however there is little we can do for you in this instance, as we are only authorised to sell the towels in the colour they come. This is in fact the only complaint we have had to this regard, however we will continue to monitor complaints and, should we feel that there is an issue, we will go to the clubs directly to seek further guidance. Many thanks, Tom

Posted 5 years ago

“Fantastic service . Great item with fast delivery”

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Posted 6 years ago

“Easy to order, no hassle, quick delivery time.”

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Posted 6 years ago

“Have sent an email to the company about my products, just awaiting a reply from them”

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Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,698 reviews