Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.11

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Crunch for two years and whilst there appears to be a reluctance to dumb things down once I explain how little I understand about finances the team are happy to help in the simplest of terms thereby reducing the stress and anxiety. There app and website are easy to use, they have to be for me to be able to use them, but they are still powerful tools which enable the business to run day by day. I would highly recommend Danny who was my account manager for a period of time as he resolved many issues I had and was always willing to go the extra mile such as entering my credit card statements manually as there is an issue with uploading them from HSBC.”

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Posted 8 years ago

Hi Maureen Thank you for taking the time to provide us with some excellent feedback, most appreciated! I’ll make sure that I pass this onto the team. Thanks again!

Posted 8 years ago

“As a start-up, the importance of getting my finances in order at the beginning is imperative. When I enlisted the help of Crunch, it didn't take long for me to realise my company accounts were (and still are) in good hands. My team of support and accounting professionals are always on hand to provide assistance and jargon-free support. Really happy with the service and online tools. Can't recommend Crunch highly enough!”

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Posted 8 years ago

“I'm a complete novice when it comes to accounting and Marc has been extremely patient with me. Brilliant service and always happy to have a chat over the phone.”

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Posted 8 years ago

This is wonderful to here, thank you for the kind words and we'll pass your feedback on to Marc. Thanks again!

Posted 8 years ago

“Having been a customer of CRUNCH Accounting for 5 years now, I feel I am in a position to write an honest and sensible review. Crunch assisted me in the initial set up of my limited company. The process was slick and painless, which for a complete novice as I was, was a godsend. Once established, with the help of a superbly personable and friendly and knowledgeable Account Manager, I migrated from an umbrella company with no problems at all. When I made my wife a shareholder, the process was handled with the alacrity and professionalism that I have come to expect from CRUNCH. At intervals throughout the year, I get pinged with reminders - Year End / P11D submission / VAT etc. Not only does this stop me missing the deadlines, but the submissions themselves are a "check and send" process. I can honestly say that no submission has taken more than 1 hour to check and complete, and often is a check box declaration. The Accountancy services themselves are, ironically, an unseen feature. The software and iPhone App both allow the basics - expenses / invoices etc- to be logged with significant ease. Reconciling my accounts - which I do monthly, takes about an hour to 90 minutes for a busy month because the system matches your expense entries etc in the system with your bank statement. Finally, I must mention the team themselves. There are a couple of reviews on here that are simply unjust. The team are extremely helpful and can be contacted directly by phone and email. They adhere to HMRC processes as you would expect, and as they are staffed with a combination of "Career Accountants" and ex HMRC professionals, can advise on most matters within minutes. Unfortunately, their hands are tied by HMG process so sometimes things take a little longer to resolve, but as a business person, you will already be aware of and prepared for this. I have, over my time, made some significant accounting errors, had "unusual" conversations with HMRC (when they tried to refund me my Corporation Tax) and required some in depth assistance and support. The Team at CRUNCH have never failed to support me, and often have simply taken the issue on themselves and advised me of the outcome. They are keen, personable, professional and diligent and can support new starters and established firms alike. I cannot recommend them highly enough. The service provided for the price I pay is exemplary.”

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Posted 8 years ago

Thank you so much for truly amazing review, we're all deeply humbled and the review has been sent around the whole office. We're delighted! Thank you

Posted 8 years ago

“Crunch has revolutionised the way I handle my accounts - I am more organised than ever with little effort, I am never late filing anything and I know where I am with my tax liabilities all year round without having to pay for an expensive accountant or book-keeper. I have been using Crunch since its launch in 2008 and I have never looked back. It is simple to use, I have seen a vast array of improvements and enhancements and yet Crunch has never lost that personal touch with someone always on the end of an email or phone. AND NOW - Crunch Mortgages - fabulous... I have used the same financial advisor for years but getting me a mortgage deal has always been a challenge. I don't pay myself a large salary and banks/mortgage companies have a blinkered view on this. Crunch literally found me a lender overnight based on my day rate and I now have a 5yr fixed deal which I am very happy with ;-)”

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Posted 8 years ago

“Great service, really takes the pain out of managing a small business's accounts whilst providing great accounting advice. Extra points for the Snap service which allows taking a snap of a receipt and getting it into the system automatically.”

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Posted 8 years ago

“I have had my accounts supported by Crunch for a few years now but the quick turnaround of my end of year accounts by Alexis and Adam was exceptional this year - truly appreciated!”

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Posted 8 years ago

“I have been with crunch since last year and they have been very helpful but sometimes robotic. Everything is straight forward with the company but sometimes may it be on my banks side or their side, things can be difficult to rectify. Although recently my new client manager who is covering for paternity leave, has gone out his way with calls, emails and keeps me in the loop with everything. I do believe Marc Castiel is efficient and organised in his job as he is always polite, professional and is jovial on the phone too. I know and feel that I am in good hands with crunch, they deserve 10 out of 10”

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Posted 8 years ago

“Ideal for Freelancers, Agency Workers or if you have your own Company. You know exactly where you stand at each moment and know what is yours and what you owe. Easy to use and lovely staff. Wish I had moved to their system years ago. Steve C Brighton”

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Posted 8 years ago

“The service level at Crunch is absolutely outstanding. My first time setting up a business and Lawrence has "literally" held my hand through the process. Can't thank these guys enough.”

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Posted 8 years ago

“Excellent software, excellent customer service! Perfect for the smooth operation of your business.”

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Posted 8 years ago

“I would recommend Crunch to anyone who is setting up their first company.”

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Posted 8 years ago

“I started working for myself 3 years ago and I have completed my accounts in 3 ways: Spreadsheet(old fashioned book keeping), Crunch and traditional accountancy. And by far the easiest is Crunch. As with all systems takes some getting used to but when you do it works really well.”

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Posted 8 years ago

“For a large company I've been pleasantly surprised at how eager everyone is to help. I feel more confident in the advice given and support that has been provided than I ever did with my previous accountant. The software is pretty good and easy enough to use, there is always room from improvement there but it usually does everything that I need it to and if I have any questions someone is always happy to help on the phone.”

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Posted 8 years ago

“I needed assistance with a query as to reconciling my expenses when my childcare provider had taken double the monthly amount in error. My point of contact at crunch was Marc Castiel who was very friendly, easy to get a hold of and dealt with my queries quickly and efficiently. He called when he said he would and provided additional help and guidance on matters which did not relate to my initial query. This is the kind of service which makes crunch a pleasure to deal with!”

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Posted 8 years ago

“Moving to Crunch has made my life so much easier and given me more sound information than any of my previous accountants. I highly recommend them to anyone looking for a reliable and easy to use accountancy system, with expert advice when you need it.”

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Posted 8 years ago

“The Crunch Accounts Team are just fantastic and have been very supportive. They stepped in to help me out when a couple of mistakes I had made were identified, and nothing was too much trouble. What they did for me was above and beyond and I am truly grateful. If you are considering using some form of online accounting package - Crunch Accounting gets my unconditional vote. The team are friendly, answer your questions in a timely manner, and can help you sort out mistakes you make. Nothing is too much trouble. I have already been with them for 3 years, and look forward to a long ongoing relationship.”

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Posted 9 years ago

“I have used Crunch accounting for 2 years now after starting my consulting business with them. I had concerns initially with going with an online accountant who's door I couldn't knock on but they have been great. Always very responsive (more so than many people I know with "traditional" accountants) and tasks like self assessment is a click of a button that I don't have to worry about. The software is good and gets better all of the time. The packages start very cheap and easy to customize to the level that you need without breaking the bank. I certainly don't feel that I have missed out on anything despite paying less than many peers.”

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Posted 9 years ago

“Everyone at Crunch is always very helpful, kind and they always take the time to explain things to me in a clear way. No question is too stupid! The accountants and account managers at Crunch always have your best interest at heart.”

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Posted 9 years ago

“Always prompt to respond, honest, transparent and very professional. Their software is the best accounting software I've seen too.”

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Posted 9 years ago

Crunch is rated 4.1 based on 305 reviews