Crunch is a groundbreaking online accountancy firm for freelancers, contractors and small businesses. By combining accredited, award-winning in-house accountants with internally-developed cloud software, Crunch delivers a complete business accountancy service for a flat monthly fee. No costly extras, your own personal account manager, and maximum tax efficiency.
Crunch’s monthly fee of £69.50+VAT includes:
- Unlimited access to your own account manager and a team of accredited accountants
- Access to our simple, real-time online accounting software to help you stay on top of your finances
- Year end filings, Corporation Tax and VAT returns all included in your monthly fee
- Our team will handle the taxman for you with our Registered Office service
- Mobile apps for on-the-go bookkeeping
- RTI-compliant payroll included for two company directors
- A hand-picked range of additional business services
"Sinann has been my account manager for 2 years now, and throughout has been professional, helpful and accommodating.
As someone with limited knowledge of accounting, I have found Sinann's advice and knowledge to be extremely useful which has helped me no end in staying on top of my accounts.
She is always happy to take my calls and answer my unlimited cries for help. I cannot speak highly enough of Sinnan and her colleagues, an absolute pleasure to work with. Thank you Sinnan."
"Olivia and all her colleagues at Crunch are truly amazing, they are all beyond helpful and patient! Whoever picks up the phone is always happy to go above and beyond to help you and talk you through what needs to be done in ''human'' understandable terms! Olivia has saved me the last few days with my end of year accounts, she is an absolute star! I couldn't recommend Crunch more highly, thank you to all the Crunch Team!"
"The software works pretty well but the company itsself basically does nothing for you. You do all the expenses and reconcilliation yourself and most of the tax calculation is automated or you have to do it yourself so the accountant only looks at it for the corporation tax return. They never suggest ways you can save tax apart from the most basic standard ways. They never consult you about expected earnings for coming years to put in place any tax saving strategies. They never do what they say they will do unless you hound them. When I finally decided to close my business they told me it would take a couple of months but a year later they still had not done it so then it gave me issues with my tax return. I've had 5 different account handlers in 6 years all of which seem a bit clueless. You pay standard accoutning fees for a computer to do the work for them and the little work an accountant does is done very very slowly or not at all. I'll use an old fashioned accounant next time as I paid a lot less tax than with crunch."
Thank you for taking the time to review Crunch, I'm very sorry to hear the experience you've had has not been positive. Although I understand that you've closed your business, this is not the way we'd like you to leave Crunch, and we will be reaching out to you today to find out more about your experience and see if there's anything we can do at this stage to help you out.
"My account manager suddenly left the company shortly after we completed my onboarding and none of the initiatives or specifics of my account were apparently handed over to my new point of contact. The anonymised way in which you must communicate with Crunch through email@example.com makes it feel like all your requirements are simply being fed into a very generalised model that caters for the majority of customers, but perhaps doesn't perfectly fit those with slightly different requirements.
I'm trying to leave Crunch at the moment and have been waiting for over 3 weeks to receive a meaningful reply to my emailed notice of termination.
Their software is also very poor compared to something like FreeAgent. It gets the job done, but feels like something developers cobbled together with very little input from a UX designer."
"I’ve been with Crunch arround three years. My account manager for about a year was great. However, she’s left and no one seems to have taken her place. The accountant who’s spent 6 months helping me deal with an accounting issue has been replaced with someone who although personable doesn’t seem to have a clue and is giving incredibly frustrating incorrect advice. The costumer service is overall really shoddy. The high turnover of staff there means you’re constantly repeating the same thing to accountants with various degrees of competence. Will be moving ASAP."
I'm so sorry your experience isn't what we'd like it to be and we'd love to speak to you about resolving it. If you could email into CX@crunch.co.uk we'll jump on it straight away.
Head of Client Services
"Crunch have unqualified or under-qualified staff who don't care about their clients.
About a month ago, I requested that my self assessment be done for me. I supplied all the relevant information (with the exception of 1 income source which I forgot to mention). After 3 weeks (which, by itself, is aweful as I'd expect 1 week, at the latest for a response), I was asked to approve my self assessment, when I remembered about the extra source of income. The accountants and I agreed that the income didn't need to be stated on the self assessment, which is fine.
Here's the problem, on my first self assessment, it was stated that I should have a £1.20 tax rebate. On my second self assessment (revised version), I owed £28.80.
So, of course, I questioned this, to which the accountants' response was "I apologise for any confusion. Upon review of your self-assessment we noticed that the tax deducted at source amount was slightly higher than stated on your P60. This is what resulted in showing a rebate of £1.20 and now with a tax liability of £28.80."
Now, let's assume I hadn't remembered the extra income (which would've been my fault obviously), I would have approved the first self assessment, which is incorrect and that would have been sent to HMRC and I would be committing some sort of tax evasion crime (I'm not a lawyer so don't know what crime it would be but there's no way it would be legal).
So, let's assume HMRC found out that the figures were wrong, I would be the one who gets penalised with fines, not Crunch, because the accountants are incapable of completing a self assessment correctly.
This shows that the accountants literally don't care. If it was me as the accountant, I would literally bend over backwards to make sure the self assessment is completed with absolute accuracy, because I would be well aware of the penalties and consequences of submitting an incorrect self assessment.
This is not the only problem, some others include, but are not limited to: unspecified ad hoc services and up to 2 days wait for a response to emails. The service is absolutely unacceptable and I would not recommend anybody to use Crunch."
Hi Richard, since raising your concerns our Accountancy Managers have been working with you to resolve them. I'm very sorry this experience caused you so much frustration, which is the absolute last thing we would have wanted for you and we are committed to ensuring you have what you need going forward.
"Unprofessional unsafe practices crunch couldn’t give a dam.
I requested Crunch 6 months ago to close my company to date still not done, what’s worrying they use unqualified people to do your accounts from what appears to be a script. I have lost thousands due to their incompetence. Complaints are ignored, when you try and escalate your fobbed off.
Warning stay clear of this company. By far the worst company I have ever dealt with, this company will not be around in a few years won’t be long before BBC watchdog get there teeth into them
Mel Grant MAID IS OXFORD LTD."
Thank you for your feedback and we're really sorry to hear that you've had a bad experience. This is not what we're used to hearing and we'll do all we can to put things right where we feel that we can.
We'll make sure that a member of the team is in touch as soon as we can and we'll review what has taken place on your account.
We have a thorough complaint process at Crunch and our records show that a Team Manager responded to your original concerns last month but we've not had a response until your review today. We completely disagree with your comments about our staff members and that our practices are unsafe.
"I am giving one star as I can't give zero. I would strongly recommend avoiding this company at all costs.
They messed up my payroll, my VAT and I am not sure whether the rest of the work they did is correct. I had to take out a bank loan to pay for the incorrect VAT and personal tax which was a couple of thousand out. After many calls to the HRMC I finally got this corrected myself. I am currently paying interest on a loan because of their mistakes, I complained but they aren't willing to offer compensation. Their attitude until I complained was very flippant."
"As a customer for 2 years I paid a £200 company closure fee 6 months ago and they still haven't closed the company. They will not forward any mail and are leaving me in the dark about everything. I am seeking legal advice on the position of my company. If you value your business I would not recommend Crunch, there are much better providers out there."
"I couldn’t agree more with all the bad reviews below.
I have been a customer since 2012 and noticed the services getting poorer every year.
At this day, their services looks more like a bunch of automated emails rather than a true service helping you handling your tax efficiently.
I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave. I am currently seeking for legal help as anywhere else is a pro-rata based type of subscription.
I thought that a start up would had the decency to consider their old customers who endured the up and down of their development.
I am shocked of their very poor ethics and consideration against freelancers and small businesses."
Thanks for the great comments! Your Client Manager Katie is delighted to read your feedback. So close to being a 5 star! Do let our Client Experience Team know what we can do to bump this up to a 5 next time by dropping us an email to firstname.lastname@example.org
"They are very helpful and my client manager Matt is always willing to help or give advice. I thought they would be a faceless online accountant, it doesn’t feel anything like that.
It’s made me feel more in control of my finances."
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