Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.12

4.1 Rating 304 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 304 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crunch have been very helpful throughout setting my company up with the accounting side. Every time I have a problem, I email the support email and I always get a quick response. Simone and Dolapo are very patient and have supported me every step of the way. Thanks Crunch”

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Posted 2 days ago

Hi Gemma, Thank you for your fantastic review! We're thrilled to hear that Simone and Dolapo have been able to assist you during your journey with us. It's wonderful to know that our support team has made a positive impact on your experience. Thanks again for choosing Crunch! All the best, Luke - Client Experience Specialist

Posted 2 days ago

“My efforts to withdraw my investment failed, leading me to suspect that the investment platform might be a scam. Their persistent demands for more money raised serious concerns. Luckily, I came across positive reviews about lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 𝘤𝘰𝘮, 𝘞hatsApp: +1__(615)__414__(15)__62 which helped me recover my full investment.”

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Posted 2 days ago

“Eloise has provided excellent service to me and my company today. A patient, understanding and very well informed individual that is credit to your brand - only today have I felt the true worth of being a Crunch customer.”

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Posted 3 months ago

Hi there, Thanks so much for leaving us a review. I'm so pleased Eloise was able to help. All the best, Katie Client Experience Specialist

Posted 3 months ago

“Every time I have a problem, I email the support email and I always get a quick response, within 24 hours. Most issues I have is down to sure error, ie me. They are very patient and support me every step of the way. Thank you”

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Posted 4 months ago

Thank you for your review! We greatly appreciate your kind words about our support team. We're pleased to hear that you've found them to be helpful and responsive. Thanks again for choosing Crunch! All the best, Luke - Client Experience Specialist

Posted 4 months ago

“I continue to be impressed by Crunch and today was an excellent example of why! Wonderful, diligent and courteous customer service from Jasmine Hylton today who was exceptional and hugely patient in guiding me through a series of issues regarding year end closure. Courtesy and professionalism makes all the difference in the world , thankyou. I highly recommend Crunch as fantastic business partners.”

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Posted 4 months ago

Hi Tony, thank you so much for your amazing review! We're delighted that Jasmine was able to provide exceptional assistance to you in resolving your concerns and we're grateful for your recognition of our commitment to providing an excellent service. We sincerely appreciate your high recommendation and your trust in us as fantastic business partners. If you ever need any further assistance, please don't hesitate to reach out. All the best, Luke - Client Experience Specialist

Posted 4 months ago

“The advisor today was fantastic. She instantly understood my issue and instantly fixed it. Thank you!”

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Posted 4 months ago

Hi James, we greatly appreciate your feedback and are thrilled to hear about your positive experience with our advisor. Should you need any assistance in the future, please don't hesitate to reach out. Thank you for your kind words. All the best, Luke - Client Experience Specialist

Posted 4 months ago

“Kisrty was fantastic and helpful. Very customer driven. Thanks for your support.”

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Posted 5 months ago

Hi Solomon, Thanks very much for your excellent feedback! I'm sure Kirsty will be very pleased to see this so I'll be sure to pass on your kind words. Thanks again and have a great week. All the best, Luke - Client Experience Specialist

Posted 5 months ago

“Every single call made to Crunch Accounting I am greeted by helpful, patient and friendly staff. Today’s call with Kirsty was no exception. Thank you”

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Posted 5 months ago

Hi Erica, Thank you so much for sharing your experience with us. We pride ourselves on providing excellent customer service, and it means the world to us that you find our staff helpful, patient, and friendly. We'll make sure to pass along your kind words to Kirsty. Have a great day! All the best, Luke - Client Experience Specialist

Posted 5 months ago

“Great service, quick response to my question and then took action right away to sort the problem.”

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Posted 5 months ago

Thank you very much for your superb review! We appreciate your support and are delighted to hear that you had a excellent experience with our team. Have a great week. All the best, Luke - Client Experience Specialist

Posted 5 months ago

“I am delighted to have been introduced to Crunch at the time I set up my business. My experience of their advice, help and support is always positive. They are professional, and go the extra mile to help when there is a question, challenge or piece of advice sought from them. I am delighted with all they have done for me to date, and for all the help they provide in their Self Assessment Service. 10 out of 10 from experience is how I rate Crunch.”

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Posted 6 months ago

Hi Neil, thank you so much for leaving us a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our advice, help, and support. It's fantastic to know that our team always goes the extra mile to assist you with any questions, challenges, or advice you may need. At Crunch, we take pride in providing professional services to our clients like you, and we are overjoyed that you are satisfied with the help we have provided so far. Our Self Assessment Service aims to offer comprehensive assistance, and we are glad to have exceeded your expectations. Thank you again for your glowing review and for trusting us with your business needs. We look forward to continuing to support you in any way we can. If you have any further questions or require assistance, please do not hesitate to reach out. All the best, Luke - Client Experience Specialist

Posted 6 months ago

“Always super helpful.”

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Posted 6 months ago

Thank you for your excellent review! It's good to hear that our team provided exceptional support. All the best, Luke - Client Experience Specialist

Posted 6 months ago

“Dolapo Ayeni account was very helpful on call today. She took time to show me how directors loan work and what are the implications of it. Very detailed break down. It was very helpful.”

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Posted 6 months ago

Hi Joseph, thank you so much for giving Crunch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that our services were able to meet your expectations. We're extremely happy to hear that Dolapo was able to provide you with exceptional assistance during your call today. We take pride in having knowledgeable and helpful individuals on our team. I'll be sure to pass on your kind words and feedback! All the best, Luke - Client Experience Specialist

Posted 6 months ago

“As a software consultancy, we’ve relied on Crunch Accounting for over 11 years to manage both limited company accounts and personal tax self-assessment. Their service has been excellent throughout—reliable, efficient, and always there when we needed them. Highly recommended!”

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Posted 6 months ago

Hi Kenneth, Thanks so much for your excellent review. We're extremely pleased to hear about this experience from a long-standing client of Crunch, and we're delighted to see you've received consistent superb support and timely advice across so many years with us. We pride ourselves on our reliability and efficiency so this is wonderful news! Have a fantastic weekend. All the best, Luke - Client Experience Specialist

Posted 6 months ago

“Superb service”

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Posted 7 months ago

“They lied to me about "self assesment up to 31st jan of 2024". I payed, and after you pay they say that will take up to 6 weeks, and that you accept a contract in small letters, but their advertise says that for 160 pounds + VAT they will finish your self assessment up to 31st of Jan 2024”

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Posted 10 months ago

Firstly, we want to clarify that we categorically dispute the claims made. Our commitment to client satisfaction is paramount, and we understand the stress associated with last-minute Self Assessment filings. To mitigate this, we actively promote and advertise our Self Assessment services for a period of 9 months before the deadline, aiming to help our clients avoid leaving it too late and be subject to fines or penalties. Additionally, our 6-week Service Level Agreement (SLA) is explicitly outlined in our Terms of Service, presented before any payment is processed. By agreeing to these terms, our clients are informed in advance about the expected timeline for service delivery. While we strive to expedite all filings, it is essential to note that we maintained transparent and open communication with this client. We regret seeing this negative review, especially considering our efforts to keep them informed at every step of the way. Despite the challenges, we successfully completed the Self Assessment in under 5 working days, filing it promptly with HMRC to ensure the deadline was not missed. We take pride in not only meeting but exceeding expectations. Moreover, we ensured that this client was tax-efficient, resulting in no tax liability.

Posted 10 months ago

“They only care about how much they can get out of you If you are after accountant that care about your account and setting you up for success, this isn't it Crunch's services are abysmal but if you just need the bare minimum it is somewhat decent Don't expect your loyalty to be rewarded if you ever need extra support, but expect costs to increase yearly and their service to never improve (some issues raised 5 years ago still happening, they dont support some major business banks, the user experience is awful and you almost always need to involve support to naviage their awful interface...)”

Helpful Report

Posted 1 year ago

Hi Zackaria, Thank you for your feedback. We aim to provide the best level of service to our clients so naturally, this feedback is concerning for us. I’d be very grateful if you could spare a little time to take me through your experience and what’s gone wrong so I can try and resolve the issues raised. Please drop me an email to reviews@crunch.co.uk. Thanks, Luke - Client Experience Specialist

Posted 1 year ago

“Very disappointing experience. I chose Crunch because I thought I would use technology with simple integration into my bank account. Instead, I am forced to fill in a spreadsheet by hand with zero help from anyone at Crunch. Staff unwilling to help and even rude.”

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Posted 2 years ago

Hi Tiago, Thank you for your feedback, We aim to provide the very best level of service so naturally, this feedback is concerning for us. I'd be very grateful if you could take us through your experience and what's gone wrong so that I can try and resolve the issues raised. One of our senior team members will give you a call this afternoon. If you're unable to take their call don't worry, just drop me an email at reviews@crunch.co.uk with the best time for me to call you. All the best, Jen - Client Experience Manager

Posted 2 years ago

Hi Tiago, Further to my previous response, I understand you've now spoken with Emily and that we now have all the information we need to get started with your accounts. Emily will keep in touch throughout the process to make sure you're in the loop every step of the way. All the best, Jen - Client Experience Manager

Posted 2 years ago

“Dreadful, appalling, just a very poor service to have to deal with. For example: I bought the personal tax return service today. Having paid I sent an email to confirm it would be ready by 31st January, the reply was the service had a 12 week SLA, and I needed to pay an extra premium........they didnt say that on the sales page or in the T&Cs. I am trying to close my business down, they are making it impossible with their slow service, and inability to communicate. Flip a coin to see if they reply to your email, or if one member of staff contradicts another. Flip another to guess if they have put doing your accounts on hold again. As their service is paid for monthly, it explains why they are doing my accounts so painfully slowly, their poor communication approach is very profitable for them. I could fill this review ten times over with examples of poor service.”

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Posted 2 years ago

Hi Steve, Thank you for your feedback, although I'm very sorry that you're unhappy with the service you've received from Crunch. We aim to provide the very best level of service so naturally, this feedback is concerning for us. The manager of your service team will be in touch tomorrow morning, we'd be very grateful if you could spare a little time to take them through your experience and what's gone wrong so we can resolve the issues raised. All the best, Jen - Client Experience Manager

Posted 2 years ago

“Dreadful! I cannot put into words how awful the Service at Crunch has become; I am an existing Customer who can't wait to leave them. They overcharge you for a service that they don't provide. They never return calls, the staff have become so incompetent, and lazy don't waste your money, If I can offer any advice get a face-to-face accountant who cares and sage software.”

Helpful Report

Posted 2 years ago

Hi Madeline, Thank you for your feedback. We aim to provide the very best level of service to our clients, so this feedback is very concerning. We'd be very grateful if you could take us through the issues you've experienced so that we can try to resolve this as soon as possible. A senior member of the team will be in touch this morning, if you can't take our call we'll drop you an email to arrange the best time to speak. All the best, Jen - Client Experience Manager

Posted 2 years ago

“Crunch used to be such a good company. I've watched the service levels degrade and the email reply times increase slowly but steadily over the last 6 years. If you actually need them to do anything, or put in any sort of request let alone a complaint, do not expect a reply or it to be resolved in any sort of timely or satisfactory manner. They are trading off their good past reputation but it's absolutely pot luck now. Expect to be fobbed off and ignored for weeks for things or told to sort them yourself when you ask for help. They are definitely no longer worth the high fees. Absolutely abysmal at dealing with complaints too. I am considering contacting the ombudsmen about mine as they refuse to help or reply and took almost a year to close my company despite me asking them to and chasing constantly. 'A few days' means months, a month means several - if you're lucky. Better off using a once a year accountant at a fraction the price. I am so sad to see what was once an excellent company now reduced to being one of the most awful experiences I have ever had as a customer. Avoid.”

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Posted 2 years ago

Hi there, Thank you for your feedback. We aim to provide the best level of service to our customers so naturally, this feedback is concerning for us. I’d be very grateful if you could spare a little time to take us through your experience and what’s gone wrong so I can try and resolve the issues raised. We'll give you a call as soon as possible when we re-open on Monday. If you’re unable to take our call don’t worry just drop us an email to reviews@crunch.co.uk with a suitable time for me to call you. All the best, Liz- Team Manager

Posted 2 years ago

Crunch is rated 4.1 based on 304 reviews