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Crunch Reviews

4.1 Rating 292 Reviews

86 %

of reviewers recommend Crunch

Company Reviews

4.1

Based on 292 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Crunch 5 star review on 28th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The systems crunch have in place make the accounting side of things fairly straightforward and intuitive. The team is pretty patient with people like myself, who are horribly bad at dealing with accounts, and they are always polite and helpful (thanks for remaining calm with me). A couple of small gripes would be that the turnaround times on additional services - especially if being paid separately for - need to be a little quicker. I'd probably also prefer an allocated accountant, even if it is just for the issue I'm dealing with, rather than someone new picking this up each time. I understand though that you are dealing with a large number of enquiries. If you are looking for a solution where you have degree of flexibility then this could certainly fit the bill.”

“The Crunch system is great but what really makes it worthwhile is the customer service. My account manager is brilliant and is always very helpful.”

Hi Chris, Thanks for the great comments! Your Client Manager Katie is delighted to read your feedback. So close to being a 5 star! Do let our Client Experience Team know what we can do to bump this up to a 5 next time by dropping us an email to cx@crunch.co.uk All the best

“The main reason I'm still with crunch is my client manager who is always of great help for my enquiries. I really like the e-crunch platform that is quite straight forward to use. The only reason why I didn't give crunch 5 starts is the high staff turnaround. I must have had at least 4different client managers within less than 2years.”

Hi Peter, Thank you so much for the kind words! Your Client Manager Abbey is very happy with your comments. From time to time, Client Managers move onto other positions within the company and so we need to re-home clients. We appreciate that this isn't ideal however our training and support systems should be able to facilitate a smooth transition. Thanks again

“Quite good about coming out to a repair.”

“Easy online platform”

“I have to say, I'm allergic to accounting. So, while I understand the system is easy to use, I'm terrible at it. Having said that, my Client Manager, Matt McNeill, has been really supportive and helped me through every step of the way! He's fantastic.”

“Luke Young has been of significant help in ensuring I am up to speed with my records, expenses etc. Luke is a valuable asset.”

“Been a customer coming up to a year now (10 months), and have had a good experience so far. The web system used is a bit clunky in some areas, but does the job. The place where Crunch shines is customer service. My account manager will respond to any queries same day - usually same hour. This is a massive help, and the reason why I cannot think about using another accounting provider. Everyone I have ever spoken to within Crunch is knowledgeable, helpful and polite.”

“Very helpful support”

Hi William Thank you for taking the time to provide us with some excellent feedback, most appreciated! I’ll make sure that I pass this onto the team. Thanks again!

“I just signed up with Crunch. Sarah (advisor) took me through the process and not only was it straightforward, but she was courteous, knowledgeable, happy and informed. It was a pleasure. I would've given 5 stars, but a company needs to supply me with free donuts if they want 5 stars.”

Thanks for the kind words! Krispy Kremes are in the post....let's hope they don't spoil in this*ahem* heat. Thanks again!

“Being self-employed can be overwhelming at times, but Crunch makes it easy to keep your accounts up to date. I'be had different managers on my account but I have always found them to be extremely helpful and friendly. The latest senior client manager (Lisa) I dealt with was absolutely fantastic, really patient and very clear in her instructions. I definitely recommend Crunch to other and in fact, have already!”

“The Crunch is good. Nice customer service and easy to use.”

“Solid, approachable service with friendly and helpful staff.”

“I just wanted to quickly say how excellent Amelia Barrie has been as my Account Manager for Role Models. She is efficient, polite and gets things done. Please pass on my thanks for all her hard work. Similarly I have found Lucinda Wong to be really helpful as an accountant. She is takes ownership of a problem and does her utmost to reach a suitable outcome. I find her manner on the phone to be excellent too. Thanks again, Hugo”

“Crunch has made the last 2 years of freelancing so simple. The online dashboard is great and the support I get from my account manager is always prompt and reliably clear and helpful.”

“Although new to Crunch I find it very easy to use. The steps for each process are always clear and logical so I haven't had any major issues. The support line is great and our account manager Michael is always very helpful - despite our constant calls!! He goes above and beyond to assist us.”

Thank you for the kind words! We'll be sure to thank Michael personally. Thanks again,

“Fantastic for the consultant w”

“Thanks to crunch I no longer have to record my business transactions in spread sheets. I hated it. The crunch website is so simple and intuitive to use. My account manager also responds promptly and satisfactorily to all my enquiries. I have used the service for 2 years now and have no regrets.”

“Overall the service has been good and I am impressed by the concept and professionalism of Crunch staff. On a couple of isolated occasions responses have been slow or explanations unclear but overall 8/10 (I never give 10/10)”

“Although I very much value my account manager, who is very good and knowledgeable, I have very little contact with any accountants. I get no advice on the best way I should be doing my taxes for my individual circumstances and have no idea of the name of an accountant who is allocated to me. This makes the process quite 'faceless'. For me an improvement in the service would be easier access to an actual accountant to receive advice which seems kept at arms length currently.”

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Crunch is rated 4.1 based on 292 reviews