Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.11

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, caring, "going the extra mile"... excellent support.”

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Posted 9 years ago

“I am absolutely delighted to receive excellent service from Lisa Davies (Senior Client Manager). She has significant knowledge, skills and experience, given good guidance and advice to me in the call I just had with her. This is all one needs when just opened up a limited company. Thank you Lisa ! Raghav”

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Posted 9 years ago

“I am using crunch for the last 5 years. They helped me right from setting up a company to day to day accounting activities. The dedicated account manager is a great service which I like the most, where someone answers your emails almost straight away. The online accounting software is clutter free and very easy to use. I would highly recommend crunch service.”

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Posted 9 years ago

“Quick to respond, professional, pleasant to speak with. Very pleased.”

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Posted 9 years ago

“I've been working with Crunch since starting my small business about a year and a half ago. Extremely important to me is to have a hassle free tool to keep up with my administration and to have support whenever I need reassurance. My client manager has been an absolute star, I feel she really cares whenever I'm uncertain and reach out with a last minute worried e-mail. Her support has given me peace of mind, knowing that I'm covered!”

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Posted 9 years ago

“Wasn't familiar with the process but Emily and Kerrie have been absolutely fantastic at explaining things and taking the time to go through everything in detail with me. They are both assets to Crunch.”

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Posted 9 years ago

“As someone who works from home running a small business, Crunch are fantastic. The online accounting system is excellent and even though they have great support documentation, I have emailed my account manager to help out on numerous occasions and they are quick to jump in a help out. I wouldn't want to use anybody else for my accounts.”

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Posted 9 years ago

“crunch is a very useful system and most of the staff are fully aware of what they are doing and advice being given however my account manager emily taylor her service is second to none she is an absolute asset to your company and it will be a shame to see her transfer roles and”

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Posted 9 years ago

“Great service and really user friendly - especially for people like myself with littleton no understanding of accountancy! It's great having personal accountant you can always call. Only small thing is I find the swebite has glitches from time to time.”

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Posted 9 years ago

“I have been using Crunch since 2012, and cannot recommend their services highly enough. Their staff are always patient and willing to help, providing a fantastic level of support for both their website/tools and tax/accounting-related issues. Nothing is ever too much trouble, and it is such a relief to be able to rely on their expertise. I think their service represents incredible value for money, and I am very thankful that they were recommended to me when I was starting up my company.”

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Posted 9 years ago

“As a business we have dealt with Crunch for over 3 years and they have been an absolute joy to deal with. More specifically in the past 6 months I have had to deal with Amelia in the Support Team regarding a number of issues and to say she has been patient is an understatement. Amelia has been an absolute dream to work with and would be a credit to any business lucky enough to employ her!”

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Posted 9 years ago

“I've used Crunch for 2 years. We've gone from a startup to an established profitable business and they have helped me with everything technical and numerical around the accounting process along the way. Andy - Director @ Digital Vision Search”

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Posted 9 years ago

“The staff have been unbelievably helpful always showing patience, co-operation and remarkable efficiency, which makes me feel very relaxed to know that my accounts are being handled professionally. Thank you Crunch, particularly Sam and Nathalie for all your help.”

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Posted 9 years ago

“Have just started my first company and signed up with them. It could not have been made more simple. I'm yet to use the software or interact with their client services or my accountant but from a set up and on boarding perspective they are excellent.and I would highly recommend them.”

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Posted 9 years ago

“Crunch is a simple but highly effective tool which saves you time and money. The staff are friendly, knowledgeable and always ready to answer your questions. I would highly recommend their services and would have used them sooner had I known how good they are.”

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Posted 9 years ago

“I can honestly say that Crunch have provided some of the best, responsive and friendliest customer support I've experienced. My personal client manager is extremely patient with my ongoing barrage of questions, always has a prompt and comprehensible answer, and has been a huge part of making setting and running up my company less scary and understandable. The Crunch web system is very well thought out - akin to online banking. It puts the power and functionality in your hands as opposed to everything requiring authorisation/verification from the accountant - but, they are always there when you need them to chat or email. In my opinion this service is much more desirable than a traditional accountant, and half the price. This is how accountancy should be done in 2016 :)”

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Posted 9 years ago

“I had a ton of questions today and Adam King was very clear and concise when guiding me through our hour long phone call. He showed patience and gave relevant actions and advice which was much needed. I now have a list of 7 action items to do which helps me not only feel like I am on top of my accounts, but also that I'm not blinded by too much information that I didn't need. Thanks Adam.”

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Posted 9 years ago

“Crunch have not only build an excellent platform for accounting, but also have great staff to give both advise and complete the accounts. Everything I needed for the accounts of a Small Limited company was provided and easy to use.”

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Posted 9 years ago

“The key differentiator is the high quality support from the people behind the screens. Mostly things just hum along, but when you need help Crunch are there and between the account managers and the accountants you get answers and solutions very quickly.”

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Posted 9 years ago

“Dealt with Crunch for a few years now. Always ready to help and if they don't know the answer they will investigate and get back to you. Have dealt with Laura Salmon for the past year and a bit, always find her advice logical, easy to follow and within the criteria with which I like to operate my business. Great working relationship with her and she's prepared to go the extra mile when investigating or discussing issues. Overall and for a for a cash in/out business like mine they have been ideal. Crunch are very good value compared to others that I have tried. Recommended...”

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Posted 9 years ago

Crunch is rated 4.1 based on 305 reviews