Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 668 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 668 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Marian today who was extremely helpful.Having never been on a cruise before she was able to answer all my questions with confidence and took the time to listen to my needs as well as search for different options that would be best suited to my individual circumstances. Would definitely recommend after this service I received!”

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Posted 3 years ago

“Excellent customer service, thank you Nikki. We got a great deal on a river cruise. Great communication and Nikki was extremely helpful addressing my many queries promptly. Booking was easy and straightforward. Highly recommended.”

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Posted 3 years ago

“The customer service was amazing! All my questions were well answered and if they didn't know something they found out and then called me straight back. Probably the best expirence I have had when booking something though the phone. Recommend speaking to Marion for the best info and friendly service you will ever receive! Thankyou so much! I'm very excited about my cruise! 🌻”

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Posted 3 years ago

“We wanted to book a river cruise and now we have Zoe has been very helpful so far. the price is better than the cruise company themselves and Zoe helped me with a link for the tour information to look at them. I wanted to talk to cruise direct with questions before booking as Zoe was emailing me information I called from Australia and Zoe called me back nothing was a problem so far I am very happy with the service. We are looking forward to our cruise in July”

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Posted 3 years ago

“Zoe was great at helping us with our booking. We are looking forward to our cruise.”

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Posted 3 years ago

“Customer service (Nicki) was amazing, she helped me price up and confirm our 16 day holiday with ease, very helpful and friendly”

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Posted 4 years ago

“Stacey & Jamie have been very helpful. Recently had my return airfare refunded from a cruise earlier this year, where the end of cruise had to be changed, and have made two bookings for cruises in 2022.”

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Posted 5 years ago

“I would like to amend my previous poor review as I I have now been contacted by Jamie Harris of cruise direct who was extremely efficient and resolved all my issues he is a credit to the company and has restored my faith in them.”

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Posted 6 years ago

“We booked last year and had no issues and was seamless, we recently due to the pandemic had to change our plans. I want to thank Jamie Harris who despite the current pressures was first class in every way, even to the point he answered his mobile whilst he was on a day off. Always keeping me informed as he worked with MSC to change our family cruise to 2021. Customer service is a five star from me.”

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Posted 6 years ago

“After my telephone call with the agent, who was very helpful and called me back to book my cruise. I felt I was being dealt with by an efficient and happy lady who made me look forward to my holiday. I’ll book again through them, simplicity sums it up.”

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Posted 6 years ago

“Kirsty was extremely patient and helpful with our booking. She was extremely patient with our numerous requests and answered promptly. The whole experience was seamless and easy. Lets hope the cruise is as great.”

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Posted 6 years ago

“Booked 2 cruises with Stacey, she was absolutely brilliant, helpful and patient.”

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Posted 6 years ago

“Such a friendly helpful member of staff (Nicky Rawlins). I hate booking holidays but she made it so simple! Nothing was too much trouble.”

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Posted 6 years ago

“We always ask for Stacey. She dealt very well with this booking, in the same efficient way as for previous bookings.”

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Posted 6 years ago

“Stacey Hughes-Jones is the best travel agent we have come across & we have done a lot of travelling & experienced lots of agents Customer service was excellent, her manner is professional, friendly, patient & delightful & not at all pushy like other companies can be. I wouldn't hesitate to recommend making your enquiry to Cruise Direct & you will be very happy if you find Stacey at the end of the phone. It is our first time with Cruise Direct & it certainly won't be our last, thanks to Stacey-a wonderful ambassador for her company & I hope they appreciate her.”

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Posted 6 years ago

“My initial enquiries were dealt with very speedily, with good humour and knowledge.”

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Posted 6 years ago

“I always use the services of Cruisedirect to book my holidays. I usually research the prices direct from the company concerned and when I tell them the price I have seen the staff at cruisedirect will always at least match the price and sometimes they will beat it. Having the booking handled by an agent, I feel very secure should anything go wrong”

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Posted 6 years ago

“Very quick response. Great prices!”

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Posted 6 years ago

“Excellent trip booked with cruise direct. Was flawless. Truly recommendable. Ally dealt with my booking. She is looked after us Very well.”

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Posted 6 years ago

“Helpful service (thanks, Venezia!), quick replies, and very competitive rates. I have used them several times now.”

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Posted 6 years ago

Cruise Direct is rated 4.8 based on 668 reviews