Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.79

4.8 Rating 583 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 583 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Have used Cruisedirect several times along with Barrhead Travel and always received excellent advice, prompt, friendly and highly efficient service. Any queries dealt with immediately. First class in every respect. I particularly like their quick response to enquiries. Well done Hannah and Tracy in particular.”

Helpful Report

Posted 7 years ago

“Lucy was a lovely person couldn't do enough for us and has put last experience out of our head got us the trip we wanted and if everybody was like her it would be lovely I hope to say thank you for making it happen”

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Posted 7 years ago

“Excellent helpful staff. Always fast and efficient service”

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Posted 7 years ago

“We have booked with Cruise Direct for many many years because of their excellent & professional service & very fair pricing. We would particularly commend the Manager Jamie who is excellent- couldn't be better, & is so knowledgeable on all aspects of travel. He will always go the extra mile on behalf of his customers. His staff are also very good indeed- a great back-up &, like the Manager, always so professional, friendly & helpful. In every way Cruise Direct is a 5 star service!”

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Posted 7 years ago

“We have booked several cruises with Cruise Direct and have been very satisfied with the service provided. We would like to thank especially Lucy Aspen, she has been extremely helpful in as much as she has always fulfilled our expectations by giving us the benefit of her expertise.”

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Posted 7 years ago

“Emma was extremely helpful and nothing was too much trouble for her to ensure we obtained the cruise that we were looking for. Her knowledge of the places we will visit on the cruise was extremely helpful and useful”

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Posted 7 years ago

“Proactive knowledgeable staff who were helpful without being ‘pushy’.”

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Posted 7 years ago

“Excellent advice, prompt, friendly and highly efficient service. Any queries dealt with immediately. First class in every respect.”

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Posted 7 years ago

“Nicki Rawlins was a pleasure to deal with and could not have been more customer focused in obtaining for us the cruise we wanted at a great rate with the flights, transfer and overnight stay all inclusive and over £1000 cheaper than Celebrity cruises were offering.”

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Posted 7 years ago

“happy enough”

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Posted 7 years ago

“I spoke to a young lady named Lucy, who was so helpful and her telephone manner was exceptional. She went out of her way to accommodate our requirements and was never flustered in any way. We would always book through Cruise Direct if Lucy is your benchmark. Thank you so much. Kind regards Patrick (Pat) Harvey”

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Posted 7 years ago

“Robert Goodburn is so helpful, polite and friendly, he goes above and beyond any other travel agent I have used helping me arrange two cruises with taking my wheelchair.”

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Posted 7 years ago

“This is the 2nd cruise booked and Nicki once again gave us exactly what we wanted without hesitation and very promptly. Good prices and good service, cannot fault them. Robert & Brenda”

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Posted 7 years ago

“The great sales offers”

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Posted 7 years ago

“Emma went above and beyond dealing with issues with Royal Caribbean and kept us fully informed along the way. Everything handled well. Would use as first port of call in the future.”

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Posted 8 years ago

“Abigail Hayward spent a considerable amount of time with me to ensure I chose the correct holiday, she was able to explain the various price differences for ship locations etc. The booking itself went smoothly. Abigail guided me through everything I needed to know. This is the second cruise I have booked with Abigail Hayward via Cruise Direct and I am more than happy with the service she provides and have recommended her to all my friends and family.”

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Posted 8 years ago

“great service. friendly and helpful staff.”

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Posted 8 years ago

“Excellent customer service from both Nicki and Jamie. Nothing was too much trouble and so we have happily booked with them for the second time.”

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Posted 8 years ago

“Hannah was professional,pleasant and extremely helpful.This is our second time booking with Cruise Direct and both times had excellent service.”

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Posted 8 years ago

“Niki was helpful, polite, thorough and prompt. What more do you need!?”

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Posted 8 years ago

Cruise Direct is rated 4.8 based on 583 reviews