Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 698 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 698 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and prompt customer service from Nicki . Everything explained in detail”

Helpful Report

Posted 4 months ago

“I have just booked with Zoe who was absolutely fantastic, nothing was too much trouble and her customer service was 5☆ I will defo be booking with her again!”

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Posted 4 months ago

“As first-time cruisers, we had very little understanding of how everything worked or what we needed to consider. After numerous calls, queries, and emails, Bethany at Cruise Direct guided us all the way to the finish line and helped get our cruise booked and finalised. We did need to make some compromises to stay within budget, but Bethany provided clear guidance, managed our expectations, and supported us in making the right decisions. We’re now incredibly excited for our New Year cruise and feel confident that we’ve chosen the right ship, itinerary, and cabin location. Thank you so much for the expert advice and for guiding us through every step of the process.”

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Posted 4 months ago

“Very informative,answered all my questions,so helpful”

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Posted 4 months ago

“Top marks for Bethany in every aspect.”

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Posted 4 months ago

“We have used Cruise Direct on a number of occasions and the service has always been superb. For our latest venture we booked through Nicki, again, who has always been so friendly and helpful. Her speed and accuracy of follow-up is second to none. Thanks again.”

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Posted 4 months ago

“Once again we had excellent service from Nicki. Wouldn’t book a cruise with anybody else. Messaged her with what we wanted, instant reply and booked straight away.”

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Posted 5 months ago

“Very good at sorting booking with cabin required. Friendly and detailed information on booking. Will definitely use again. Particularly Nicki”

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Posted 5 months ago

“Bethany was helpful and straight to the point”

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Posted 5 months ago

“Nicki Rawlins was excellent in dealing with our booking for two cabins and patiently finding the best price. Thank you Nicki”

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Posted 5 months ago

“Nicki was extremely helpful with our booking. She even stayed longer to complete our booking even though it was her time to go home. Much appreciated!”

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Posted 5 months ago

“All the staff at what used to be the Barrow in Furness office including Bethany, Laura and Jamie are so friendly and helpful. I cannot praise them enough in the way they go above and beyond to meet all my requests. I would recommend Cruise Direct to anyone ,and I have.”

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Posted 6 months ago

“Bethany was very helpful, and knowledgeable about the cruise I booked. Delighted we’ve booked and looking forwards to our cruise. Thank you”

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Posted 6 months ago

“Great company to book a cruise through — they make the process so easy. Delighted always with the service they offer me. Friendly, knowledgeable staff who have cruised themselves so can give helpful insights. They have access to excellent discounts. Nicki has been the latest person to help me and she has been superb. Well done.”

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Posted 6 months ago

“I have now booked 3 cruises with Cruise Direct and am very pleased with the service they have provided, along with competitive pricing. Particular praise for Bethany for her helpfulness and efficiency.”

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Posted 6 months ago

“Great service and communication from Bethany in helping us book our anniversary cruise. Everything was asked for was dealt with ease. Thank you very much”

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Posted 6 months ago

“Beth and Jamie were both very very helpful and quick to respond.”

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Posted 6 months ago

“Nethany was super helpful”

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Posted 6 months ago

“Bethany has been so fast and efficient in finding the right cruise for us. Very bright and cheerful in her approach and quick to respond when I phoned back for further details. Will definitely use her for our future cruise bookings.”

Helpful Report

Posted 7 months ago

“All good. Bethany took the time to produce good options, and covered the various issues professionally.”

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Posted 7 months ago

Cruise Direct is rated 4.8 based on 698 reviews