Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.79

4.8 Rating 569 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 569 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first experience of cruise direct and I have to say that Nicki looked after me with great professionalism and was extremely helpful particularly as I’m the type of person who asks a question and then sends another email asking an additional question to the one just asked. She was patient and we ended up in exactly the place that I wanted to be at a cheaper price than your competitors. Nicki is an excellent cruise consultant and a credit to your company.”

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Posted 3 months ago

“This is my second booking with Cruise Direct and both times Bethany has been fantastic, nothing is too difficult or complicated. Bethany keeps me constantly updated as the primary contact and she is a delight to work with.”

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Posted 3 months ago

“We have used Cruise Direct many times and Zoe Swift has booked the recent two holidays with professional and helpful service, listens to what you are saying and makes contact back as arranged.”

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Posted 3 months ago

“Great service from Leanne as well as the other Cruise Direct staff I have interacted with.”

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Posted 3 months ago

“Nicky Rawlins brilliant as usual. Sorted everything out quickly and efficiently”

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Posted 3 months ago

“Leanne was really straightforward and helpful, no messing about or sales pitch. She told me the price, I was happy and we went ahead. Great service.”

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Posted 3 months ago

“Nicki Rawlins has given us great service on both our cruises and we look forward to our third in 2026. Good communication, Great pricing and advice. Highly recomend booking your cruise with Nicki at cruise direct”

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Posted 3 months ago

“Nicki Rawlins has help my family and I book 3 cruises. She has been helpful, supportive, informative and went out of her way to find us the best cruises that met our requirements (family of 7 travelling with wheelchair user and elderly mother). She made the booking process easy and seamless and took care of all of our needs. Excellent customer service provided. Efficient and effective service. I highly recomment Cruise Direct and Nicki.”

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Posted 3 months ago

“A very prompt, friendly and knowledgeable service providing a discount on the price available direct from P&O.”

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Posted 3 months ago

“Many thanks Bethany for your help and knowledge.”

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Posted 3 months ago

“Quick, easy and friendly. No issues whatsoever. Great job!”

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Posted 3 months ago

“Great service as always from Nicki at the Barrow-in-Furness Branch - would not dream of using another Travel Agent to book our Cruise holidays - thank you Nicki”

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Posted 3 months ago

“Very efficient service, have used Cruise Direct before and wouldn't hesitate to book with them again”

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Posted 3 months ago

“Many thanks to Laura brilliant service and a super deal.”

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Posted 3 months ago

“Bethany did an amazing job. Patient and helpful, she booked my journey smoothly and professionally.”

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Posted 3 months ago

“Really easy to deal with. Answered the phone very quickly and made everything very straightforward. Pricing excellent and talked through all of the options. Would definitely recommend.”

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Posted 3 months ago

“Leanne at Cruise Direct was very helpful, friendly and helped me find exactly what I was looking for quickly at a good price - this whilst the cruise line itself had no availability.”

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Posted 3 months ago

“Bethany was extremely helpful and went out of her way to provide us with lots of useful tips for our first-time cruise.”

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Posted 3 months ago

“First time cruising and was unsure regarding everything. Zoe was so helpful explaining everything and nothing was too much trouble. She spent so much time it was very reassuring. Would recommend them 💯% Ronnie and Kay Myles 😀 👌”

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Posted 4 months ago

“Excellent service. Bethany explained everything in detail and answered all our queries.”

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Posted 4 months ago

Cruise Direct is rated 4.8 based on 569 reviews