Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.81

4.8 Rating 639 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 639 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bethany is fantastic 😇 , she was most welcoming at every stage of our booking! and very confident regarding her product and representation of Regent, she has that old fashoned CUSTOMER IS KING 👑aproach , most reasuring in this day and age, would do business with her ANY DAY👍 ALLEN/SYLVIA COOPER”

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Posted 4 months ago

“Bethany handled our booking, she was great, friendly, patient and polite throughout our conversation. Going through individual pricing and advising on the best deals. Highly recommended.”

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Posted 4 months ago

“Bethany is so helpful, friendly and knows her stuff. Always trying to secure the best deal for us and exploring the best options. This is the second time she has helped us secure a cruise. I have compared 7 different cruise companies and Cruise Direct always comes out at top as being the most competitive. Thank you.”

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Posted 4 months ago

“Bethany was a great help booking our cruise. Very patient and happy to price different dates/cabins etc. Quick with replies and happy form phone/email communication. Highly recommend!”

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Posted 4 months ago

“We booked a cruise this morning with Nicki Rawlins at Cruise Direct. She was brilliant. Nothing was too much trouble. She was able to offer the best price possible which was below other options we had tried. Service was outstanding our paperwork was delivered within the hour after our phone call ended. I absolutely have no hesitation in recommending Cruise Direct for outstanding customer service excellent pre holiday support and brilliant follow up. This is the third time we have booked and the quality of service and outstanding value is why we continue to use this service and Nicki in particular . Huge thanks”

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Posted 4 months ago

“Zoe went above and beyond to get us the best deal for our Alaskan Cruise. I would definitely recommend Zoe and Cruise Direct if you want excellent customer service.”

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Posted 4 months ago

“The whole experience with dealing with them was great! They are very efficient, helpful and easy to book with. I am so glad I opted to book my cruise with them. All papers were sent over within an hour too. Definitely recommend them.”

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Posted 4 months ago

“We always book with Nicki as she is always helpful knowledgeable and more importantly to me always gets back to me when she promises to.”

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Posted 4 months ago

“Zoe was very helpful and patient explaining every element for our first cruise”

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Posted 4 months ago

“Bethany was very helpful and friendly, booking our cruise was so easy.”

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Posted 4 months ago

“Excellent booking experience with Jamie - provided helpful & considered advice, made the process quick & easy. Give Jamie a call for your next booking!”

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Posted 5 months ago

“I have had great customer service from both Jamie Harris and Zoe Swift. I asked many questions and changed my mind numerous times but they both gave me the answers I required quickly and accurately. I won’t hesitate to use them again.”

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Posted 5 months ago

“Amazing service by Jamie and his team. Nothing too much trouble. Always here to help plan the best holiday. Thank you 🙏”

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Posted 5 months ago

“First time booking with cruise direct… Bethany was the best! Efficient, courteous, above and beyond helpful with getting us the best deals on offer etc. will definitely recommend cruise direct to friends and family. Thanks again Bethany!”

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Posted 5 months ago

“I found Bethany delightful to deal with. She was very helpful in answering any questions had a very friendly and efficient manner. I am sure we will approach your company again in the future.”

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Posted 5 months ago

“Nicki was superb from my first enquiry as regards price and other questions that I had regarding the flights and the cruise. Made it so easy to decide and pay the deposit and how to pay the balance either in one lump sum or pay in smaller payments and quickly sent me all the information she could and told me what I had to do as regards Visa's all in an email which I can easily refer to. So glad I contacted Cruise Direct and and had Nicki Rawlins to assist me.”

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Posted 5 months ago

“Bethany was very responsive and polite! She made the whole process easier for us. It was a pleasure dealing with her.”

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Posted 6 months ago

“Nicky Rawlins was brilliant, she helped me to make my booking so much easier than trying to book on line. So nice to speak to a person I could understand and be able to go over options. thanks Nicky”

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Posted 6 months ago

“Took all the work and worry out of booking a cruise for five people. Contacted TUI on our behalf to book seats together and extra luggage allowance. Would definitely recommend.”

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Posted 6 months ago

“We booked a cruise this week through the travel consultant Chris McCall. Chris was brilliant as he went through all options and made it so easy. He is very friendly and professional and we will definitely get him to assist us again in the future as well .”

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Posted 6 months ago

Cruise Direct is rated 4.8 based on 639 reviews