Philip GOulding
Please be careful, due to my wife is having to undergo life threatening Cancer treatment due to spread of the cancer we found that we needed to cancel our cruise for next March 2020. I had paid a deposit of £1700 and informed the company in advance of the final payments date that we had to cancel due tI I’ll heath. I thought we were dealing with a customer caring company however we were wrong. We have lost the total amount of deposit the company gave us no leeway even though they can, this will be re-sold very quickly they also wanted to charge us on top of this for the privilege to cancel, which they have finally backtracked on. There was an offer to move this booking which we just cannot do for two reasons, the first is my wife is in a wheelchair and these cabins need to be booked in advance, and the latter we just don’t know what the outcome of her treatment will in March next year. The point it be aware they only care about your money not you. If they have a change of heart 💔 I will revisit until than we have highlighted there lack of care and understanding.
4 years ago
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