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Cruise118.com Reviews

4.8 Rating 14,830 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,830 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a family of a mother, grandmother, and two children (the children have never been on a cruise before, they will be very excited). We opted for a balcony so that we could have a little more time in the cabin. The team of Cruise 118.com made the itinerary very easy to navigate and we only have to get packed and we are ready for this lovely cruise. Many thanks to the staff at Cruise 118. Many thanks, Linda Jones”

Posted 11 months ago

“The booking was fine. Rachel answered our questions,and pleased with how it was handled.”

Posted 11 months ago

“Efficient, helpful.”

Posted 11 months ago

“I had a lot of trouble with the website so in the end I rang up. The lady was most helpful and I was able to book our cruise on the phone. Something is not quite right with your website!”

Posted 11 months ago

“Friendly and helpful staff that have knowledge of the cruise ship”

Posted 11 months ago

“Really friendly in the phone , very helpful and easy to book this way , there was just one thing that I think , and that’s there were no coach or on board spend or anything else including with this booking , and had I booked it directly with p&o would have got a better deal ( better room with on board spend or free coach travel worth £240 from where we live to Southampton so price wise it wasn’t any cheaper in the end”

Posted 11 months ago

“I booked two cruises. One was booked as requested but the other one not. We asked for a port side cabin but we’re given one on the starboard side. It was corrected on the same day but the absence of an explanation or an apology was disappointing.”

Posted 11 months ago

“I booked two cruises. One was booked as requested but the other one not. We asked for a port side cabin but we’re given one on the starboard side. It was corrected on the same day but the absence of an explanation or an apology was disappointing.”

Posted 11 months ago

“I booked two cruises. One was booked as requested but the other one not. We asked for a port side cabin but we’re given one on the starboard side. It was corrected on the same day but the absence of an explanation or an apology was disappointing.”

Posted 11 months ago

“Professional friendly service very helpful and informative, alarmed when I was told if you cancelled a booking you would loose more than the deposit paid”

Posted 11 months ago

“Very informative. The booking was really smooth.”

Posted 1 year ago

“We have just booked a cruise to Iceland and our experience in dealing with 118.com has been very helpful, and all the Ladies we’ve spoken to ( Alannah and Stephanie) have been really lovely and supportive. Their advice was straightforward and efficient. Many thanks. Maureen and Norman Bennett”

Posted 1 year ago

“Not complete really but 100 PC better than CRUISE NATION”

Posted 1 year ago

“Always had great service from cruise 118 as we have now booked a few cruises with them. I have asked to be allocated a late dining seating with our friends who booked separately but I’m still awaiting confirmation of that”

Posted 1 year ago

“Staff were very friendly and helpful.”

Posted 1 year ago

“Very nice people to talk to .they make it easy dave .”

Posted 1 year ago

“Shelley was great with the booking, but would have liked to have been informed about astronomical cost off insurance (over £2.000.)”

Posted 1 year ago

“Very helpful and informative”

Posted 1 year ago

“Good online booking service within confirmation received within 24hrs, although it would be good to at least have a reference immediately with detailed confirmation to follow. Extremely helpful both on the telephone call back and Live Chat. £206 cheaper per cabin than booking directly with the cruise line which was enough for you not to book directly. Con - would be good to have the following options added to your online booking facility, so customers don't have to call to get this amended. * Room configuration option (Twin or Queen/Double) * Opt-in for a complimentary upgrade * Special requests i.e Silver Wedding Anniversary Overall, extremely pleased with the service but marked as 4* due to the additional options which would have meant we didn't need to contact again to make it a full online booking process.”

Posted 1 year ago

“Booked cruise over 1 year ago. Just got back. There was always help and advice leading up to the cruise at the end of the telephone. Especially when airline managed to lose all our luggage. Would recommend.”

Posted 1 year ago

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Cruise118.com is rated 4.8 based on 14,830 reviews