Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,546 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great bottle of rum I wouldn't have otherwise tried and a nice selection of snacks and other drinks too”

Helpful Report

Posted 2 months ago

Hi Maxwell. We're glad to hear that we were able to hit the mark with this box, hopefully we can introduce you to more Rums that are just as good as your last one! Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“I loved the gin and the snacks it my favourite drink gin”

Helpful Report

Posted 2 months ago

Hi Carol. Amazing! We're glad to hear that we were able to introduce you to your favourite Gin. Hopefully, we can keep this up and introduce you to some more favourites. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Lovely box!Nice selection of snacks and mixers.Can't wait for my October box!!🍸Cheers!”

Helpful Report

Posted 2 months ago

Hi Jill. Super! We're glad to hear that you've enjoyed your boxes so far, hopefully you're as excited to try your October box as we are. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Always great to get the Gin box, lots of lovely treats”

Helpful Report

Posted 2 months ago

Hi Jamie, we're glad to hear that you've been enjoying being a member with us! Let's hope that we can keep sending you boxes that are just as good. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Great welcome box. A cracking Rum, helpful recipes with all the mixers etc. Tried it straight away and loved it!”

Helpful Report

Posted 2 months ago

Hi Al. It's always good to hear that we put our best foot forward when introducing you to us, hopefully you're just as excited for any future boxes that we may send you! Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Fantastic order even down to the smallest detail looking forward to my next order to see what I get”

Helpful Report

Posted 2 months ago

Hi Jon, thank you so much for the kind response! We're always glad when members such as yourselves are able to appreciate the time and effort we put into our boxes, and we hope that you're excited for your next box just as much. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“We can’t wait to receive our monthly gin box and see what treats are inside. Every Saturday after delivery we always start the evening with the cocktail.”

Helpful Report

Posted 2 months ago

Hi Andrew. We're glad to hear that we've been able to contribute to this fun new tradition you've started! We hope that you're excited to pop open your next Gin box and have another cocktail evening. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“..........”

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Posted 3 months ago

“Amazing gins ar an amazig price ! Always well packed with lots of extra suprises !”

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Posted 3 months ago

Hi Fran. Thank you so much for the wonderful feedback! We're always glad to hear that we've been hitting the mark, hopefully you're able to enjoy your next box just as much as your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“love coming home to the box and the excitement that my partner and I have in checking out the fantasic treats every month. we try atleast 1 of the recipes every month.”

Helpful Report

Posted 3 months ago

Hi Alison, those cocktails look delicious! We're glad to hear that you've been enjoying our boxes and taking full advantage of every part of it, hopefully we're able to provide you with some fun new cocktail ideas in our next box. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“love it, but my gin cupboard is full, so I have to reduce my regular boxes. Thank you.”

Helpful Report

Posted 3 months ago

Hi Sue, that's no problem! We've all had the experience of having too much gin in our storage, we're just glad to hear that you've been enjoying being a member and hopefully you'll have more time to get through your stock of gin now. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Gin club good but I do not receive any rum. Just received an email asking me to rate it and obviously I can’t. Love the gins though. Just rejoined and not received my new box yet. Not expecting it for another couple of days.”

Helpful Report

Posted 3 months ago

Hi Margaret, we're sorry for the delay in your Rum box. Hopefully, it's arrived by now and you've enjoyed it just as much as you do our Gin club! If not, please let us know and we would be more than happy to help you. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“I first saw the Craft Gin Club on Dragons Den and thought 'wow' I'd like to join that. I finally got round to it during covid and I absolutely liked it. I had to save opening my box until my weekly zoom call with my family. Even though it was all for me, as I live in Somerset and some were in Scotland, they lived the ritual of seeing what was in the box. Sadly I can now only afford to have bi-monthly and I love the fact that I can swop the Gin box for Rum or Tequila. I absolutely love being a member of the Craft Gin Club!! 💕”

Helpful Report

Posted 3 months ago

Hi Jacqueline. That's wonderful! We're glad we were able to provide some more excitement to your family meeting, and hopefully provide you with some wonderful drinks to try alongside this! Hopefully, you're all able to enjoy opening your next box just as much as you have your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“I've been a member of Craft Gin Club since not long after it started and I've never once wanted to cancel. Each month there's a new gin to try, not just from the UK but from around the world. There have been some fantastic gins over the years, ones I wouldn't have been able to try if I hadn't belonged to the Gin Club. I have a lot of favourites and there's always the opportunity to order them again, quite often at a reduced price, in their 'special sales'. The monthly subscription is worth every penny and I certainly won't be stopping my subscription anytime soon! Craft Gin Club is the best thing ever, if you love gin.”

Helpful Report

Posted 3 months ago

Hi Lesley. Thank you so much for supporting us for so long! It's so amazing to hear that we've been able to keep surprising you with fun and new gin flavours all this time and I hope that we're able to continue this streak far into the future. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“I was pleasantly amazed on opening my recent sample from Craft Gin Club , Its contents were far in excess of what I had expected , and all very very tasty , in fact so moorish you can expect my next order soon . THANK YOU and sending kind regards”

Helpful Report

Posted 3 months ago

Hi Mrgo, that's fantastic! We're so happy we were able to knock your socks off with your first box, hopefully you'll enjoy your next one just as much. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Everything arrived very well, however this month's box contains grapefruit, and unfortunately I can't consume it because of interference with current medication I'm on, obviously still 5 stars as this wasn't an issue on their side”

Helpful Report

Posted 3 months ago

Hi, we're sorry to hear this! Whilst we do like to include fun flavours such as grapefruit in our monthly boxes we understand that can sometimes exclude people from enjoying our boxes. If you would like to keep an eye on the following page, we post our allergens for our boxes a month in advance so that you can better decide if you are unable to enjoy the full contents of our box before you are charged for it. https://craftginclub.gorgias.help/en-US/articles/dietary-guidance-255139 If there is ever anything else you need help with please don't hesitate to get in touch with us and we would be more than happy to help you here. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Excellent value, excellent customer service.”

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Posted 3 months ago

Hi Fiona, we're glad to hear that not only have our boxes been exceeding your expectations but our customer service has too. Here's to hoping your next box continues this trend! Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Love all the extras in box”

Helpful Report

Posted 3 months ago

Hi Aileen. Thanks so much for the positive feedback. Whilst the Gin is usually the star of the show it's always fantastic to hear that you're enjoying all the snacks and mixers just as much. Hopefully, we can keep surprising you with our extras! Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“I absolutely love the craft gin club, can't fault them one bit.i have had issues with distribution on the odd order but the lovely customer service team get back to your email within 24 hrs and will sort any issue you have. Never had a bad experience and it is a parcel I look forward to very much every month. Keep doing what your doing!”

Helpful Report

Posted 3 months ago

Hi Keiran, we're glad to hear that despite a few delivery hiccups we've been able to knock your socks off with our monthly boxes. If you ever have any more delivery issues please contact us at members@craftginclub.co.uk and we will see what has gone wrong as well as what we can do to help you to prevent issues such as these from happening again. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

“Always a treat to get my box. I live the variety in it especially the different and delicious gins.”

Helpful Report

Posted 3 months ago

Hiya Wendy. We're glad to hear that we're able to introduce you to new drinks, Gins and snacks! Hopefully, you're excited for your next box and all the new extras you're going to get to try in it. Kind regards, Chaney Customer Service Team Member

Posted 1 month ago

Craft Gin Club is rated 4.8 based on 6,546 reviews