Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,614 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my October box which is my first. I have sent multiple emails and have only been fobbed off. Now 7 days after I should have received it they are ignoring me. I paid for the box in September and they are blaming YODEL but have no intention of re-sending my box. I have asked for a refund or a new box to be sent to me. Guess what? Yes, they are still ignoring me. I am out of pocket and no gin box. I will never use them or recommend them to anyone. I will advise any friends or family not to touch them! AVOID.”

Helpful Report

Posted 5 years ago

I am so sorry to hear about your terrible experience, that is very disappointing. I've just replied to your email, do let me know if there's anything else I can do. KR Trine

Posted 5 years ago

“Since yodel has taken on delivery it's a disaster! I've been told my box is in my back porch-don't have one! Now been told mix up with barcodes means it's 100 miles away! Yodel said they'd investigate and call back -nope. Have contacted ginclub-silence! Looks like we'll be cancelling. Such a shame as box is a real treat if you get it!”

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Posted 5 years ago

“I love getting my gin box each month. Its a nice surprise. Love all the tonics and nice little treats. Not had a bad gin yet”

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Posted 5 years ago

“Joined in September as a gift for my son. A wonderful assortment of goodies which all the family are enjoying.”

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Posted 5 years ago

“Ordered my first box it was delivered to the wrong address. I contacted customer services only to be told that there had been a mix up with tracking codes. They sent a new tracking code but it was the same as original. Yodel could not help because my delivery details did not match the code I was given. Contacted customer services again but they have not investigated the issue and have offered no help or refund. Massive disappointment. For a subscription service you would think they would be more concerned with deliveries going to the wrong place 🤷🏻‍♀️”

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Posted 5 years ago

“October was my first month with the club. It was like Christmas when I opened the box to all the lovely surprises. It was fabulous. Now looking forward to having Christmas every month with the Gin Club:-)”

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Posted 5 years ago

“The gin is brilliant however I’m disgusted by Yodel who banged on my door loudly at 9pm with no notice that they would be delivering & as a lady on her own obviously I never answered but saw the card luckily that they had left my £40 box on the door which it would have been stolen I’m so annoyed & angry please can u advise & if is what yodel do u need to get rid of them not a happy customer”

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Posted 5 years ago

“Would highly recommend signing up! Every gin box I have had has been great! The gins are full sized and have all been lovely.”

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Posted 5 years ago

“Love it. recommended by my two sons and so glad I joined love the cocktails and it makes my quarter especially since my husband is now ina care home”

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Posted 5 years ago

“Wouldn't waste your time in joining. I have yet to receive my September box which is my first. I have sent multiple emails and contacted them on social media but have yet to receive any response whatsoever. Whatever happens from this point i will be very hesitant in continuing my membership from my first experience, lets face it first impressions count for a lot!”

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Posted 5 years ago

“OMG received my gin box on Friday first one, loved unpacking and finding all the surprises. Made the Cocktail it was sooo good. Went on today to buy a bottle of the mixer my only disappointment was the £5 postage which made it a very expensive mixer at £12+p&p £17. Can’t wait for my next box and I’ll certainly be enjoying this one in the meantime.”

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Posted 5 years ago

“New to CGC and received my first box on Friday! Loved everything and was really impressed with how securely packaged it all was. Septembers gin has nearly gone. I’ve loved trying it with different tonics, making the perfect serve and the cocktail 🍹 we’ll dine CGC, roll on October 👍”

Helpful Report

Posted 5 years ago

“Fantastic gin subscription for the gin lovers and collectors out there. You get a full craft gin bottle every month and some snacks and mixers on the side, also an alcoholic tipple and a magazine. Usually very high quality luxury brands including chocolate, fudge, sweets, popcorn, crisps, cakes, nuts, cheese snacks etc. It gives you the chance to sample gins you wouldn’t otherwise usually get. There is an accompanying magazine which has lots of recipes for drinks and cakes! They also do a ‘create your own’ gin where you can choose the botanicals. Great for a unique present. Lots of fun to be had in the social media channels with give always every month, including the golden ticket hid in a lucky box each month. Many of the negative reviews are relating to delivery, I’ve never experienced any problems Abd CGC are currently trialling delivery options. Give it a try, you have nothing to lose and you can get a whopping £16 off using my code meaning your first box is just £24. LL-GMGN7YKR Enjoy!”

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Posted 5 years ago

“Just joined and impressed with the box. Sad Mr Singh crisp were missing. loved the gin cocktail. Need another drinks tray for my gins or just drink faster.”

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Posted 5 years ago

“EVERYTHIG was on point. only complaint I have is not having subscribed monthly 😂. This, I have no doubt will change as current FOMO is not sustainable! 😉”

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Posted 5 years ago

“Received my box for the first time and delighted with the multiple contents ...... the only trouble is that my wife, having never enjoyed gin previously, is really taken with the gin and has now converted!!!!”

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Posted 5 years ago

“I get so exited every time my parcel comes I’m like a kid at Christmas, the goodies are always amazing and I’ve never had a bad gin yet, amazing value for money and fantastic ideas”

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Posted 5 years ago

“Is it usual to be told by Hermes that your delivery is delayed or am I just an unlucky first time customer?”

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Posted 5 years ago

“Look forward to my Gin Box it’s always a lovely treat but I think something was left out of mine this month. Didn’t realise till I read the informative magazine. I’m missing the Taylors of Harrogate coffee bags 😢”

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Posted 5 years ago

“My first box and I loved it! The gin was DELICIOUS! And having what was needed to make a fancy cocktail was really nice too.”

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Posted 5 years ago

Craft Gin Club is rated 4.8 based on 6,614 reviews