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Craft Gin Club Reviews

4.8 Rating 6,363 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,363 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great box and excellent value”

Posted 6 months ago

“I love receiving the books and not knowing quite what’s inside :)”

Posted 6 months ago

“The gin is wonderful. BUT: 1. The delivery time promised is frightful,. sometimes 10 days, sometines part delivery sometimes ripped packages. Royal mail is NOT the best. 2 I once was able to access my account, but it is now restricted. I therefore do not know an actual amount that I spend, when it will correctly arrive (except receiving changed dates from Royal Mail). Only available from my Bank, but no details. 3 I have tried many times to send a message to you, but this is never possible. This is a shame. Your gin prices are high, and I would accept that it should be reciprocated by giving some respect to your customers - especially your constant quotes of fast delivery.. 4 I received a small package containing 4 small tins of tonic water. Why? I will not give up my membership, because I think you are better that this. Two more members who wish to remain nameless have also experienced similar problems, and I would like to see some improvement. You are worth it, I believe. Sincerely, Leslie J Dalton 4 Rainham Road, Rainham, Essex, RM13 7RR.”

Posted 6 months ago

Hi Leslie. I'm sorry to hear of the issues raised, I've emailed you directly as I'm keen to get to the bottom of each of the points you've raised. Kind regards Trine Head of Customer Service

Posted 6 months ago

“While the gin boxes are a delight to receive, when anything goes wrong, the customer service isn't acceptable and falls very short of the expectations of a brilliant brand. Not a one-off experience either. Final straw today and I have cancelled my membership.”

Posted 6 months ago

I'm sorry to hear that you've had a bad experience with our customer service. Thank you for your comments, we always appreciate feedback! Kind regards Trine Head of Customer Service

Posted 6 months ago

“Do not bother with 'next day delivery' they use royal mail and clearly have no control over delivery times, just collecting a top up fee. Their response was to ask the person I had sent it to as a gift to reject it. Brilliant, a late present then tell them they're not allowed to keep it? Have subsequently ignored email asking to refund delivery fee. Irritating to have a nice gift spoiled by unpredictable delivery and sharp practice collecting charges they cannot fulfill.”

Posted 6 months ago

I'm so sorry for any confusion caused by our express delivery option. When placing an order before 1.30 PM on a Friday, the delivery will happen on the following Monday. I'm glad we could clear this up via email, let me know if there is anything else I can do to help. Kind regards Trine Head of Customer Service

Posted 6 months ago

“Your boxes are always late and delivery is unpredictable. Change your courier - Royal Mail are hopeless. I am not happy with your service and I shall definitely cancel!”

Posted 6 months ago

Hi GK. I'm so sorry to learn of your disappointment this month, and happy we could clear up the delivery timeline via email. Let me know fi there's anything else I can do for you. Kind regards Trine Head of Customer Service

Posted 6 months ago

“I love looking forward to my gin box very month l like all the snacks and drinks that comes with it. I also like that some are vegan because my daughter is vegan and we can share. My daughter doesn't like gin.. But she loves the magazine and vegan snacks and drinks. The cocktail she makes hers with rum or voker.”

Posted 6 months ago

“My gin box is always welcomed with open arms every time!! Good value, well packaged and the magazine is always informative, interesting and fun.”

Posted 6 months ago

“Fantastic gins and great accessories. A real journey of discovery”

Posted 6 months ago

“Great box every month, extremely good value for money and great customer service”

Posted 6 months ago

“Absolutely love my surprise box every month, no one else in the house likes gin so it mine....all mine!! If I have had an issue the customer service team are efficient friendly and professional, I've always felt they were interested in me as a person and making things right. Treat yourself, you can cancel anytime, go monthly, quarterly etc. If you've thought about it, do it.”

Posted 6 months ago

“Love getting my box of gin every month 😋”

Posted 6 months ago

“Amazing club , look forward to the surprise box every month , love the themes and fact they find gin from all over the world . Snacks are amazing too Good value ! Excellent communication when emailing in past .Been a member for well over 2 years now and very happy 😃”

Posted 6 months ago

“I look forward to my next box to see what surprises are in store and I’m rarely disappointed! I get mine every three months so appreciate each time it arrives and haven’t tired of the gins yet ! How are there that many guns in the world ?”

Posted 6 months ago

“I love this club. Can't wait for my box to arrive every month!! So many lovely things to try”

Posted 6 months ago

“Loved this month gin box loads of snacks and garnish and tonic water and mixer to make cocktails”

Posted 6 months ago

“Always love my gin boxes! Open them like an excited child. 😁”

Posted 6 months ago

“My husband loves his gin boxes. It’s always like Christmas morning when they arrive as he eagerly opens the box to see what’s inside. The bottles are always such a beautiful design and my husband enjoys reading the magazine and making the different drinks.”

Posted 6 months ago

“Great box thoroughly enjoyed it”

Posted 6 months ago

“Every month the box is carefully packed with amazing products”

Posted 6 months ago

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Craft Gin Club is rated 4.8 based on 6,363 reviews