Craft Gin Club Reviews

Name: Craft Gin Club
Address: 1 Stephen Street, London, City of London
Rating: 4.82

4.8 Rating 6,355 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,355 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took up the introductory welcome offer of receiving my first Craft Gin Pack at a reduced cost. I received an email on 29th December 2022 telling me that my order and payment were received, and a further email telling me it was being packed on the 2nd January. The email also informed me that I would get an email once shipped. The shipping advice email was never received and the box never received so I questioned its status via email on 27th Jan 2023. 25 days after confirmation of packing. I was told it must have been shipped and lost in transit, however if that was the case, I should have received an email with confirmation of shipping and tracking details. I was therefore offered a refund which I accepted and as this was a welcome pack, my assumption was that my membership was cancelled. I was then informed by email on 23rd March that a shipment for £42 has now been prepared for me. I immediately replied, within 4 hours of receipt, and told them I did not want the box and please refund my money. On the 24th March, I was told it was too late to cancel as this had to be done by the 22nd March. I did not believe I was still in the club. I further immediately advised that they did not understand, I do not want the package. Today, 28th March, I was told I could return the box as long as it is in a re-sellable condition. I do not have any intention of opening the consignment, however under the terms and conditions I have to pay for the return in order to get my refund. At this time, I had not received an email to tell me this had been shipped and therefore the consignment could have been stopped. I have this evening received an email telling me it is awaiting collection so there was further opportunity to stop the shipment, but this has not been done. Not very eco friendly. I am unable to find any customer service phone number to further discuss. A very poor service offered by email only.”