Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,459 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a member for 3 years now. I purchase it for my Mum each month and she is happy with the gin, the booklets and the snacks each month. She is unaware of the cost so is unsure of the value but she is happy with what she receives so Im happy with that. I only logon to the website on occasion when I top up her monthly box or I purchase other gins/mixers for a special occasion. In the past the points could be exchanged for money off your order. Now you need to spend a certain amount in order for your points to be worth anything. I would need to spend £100 to get £20 off my order and would also be deducted 2000 points. This must be a recent change as it was never the case in the past. I also receive many more marketing emails and notice more upsells. I logged in to the site today and noticed there are now 25 domains making a connection to my browser just visiting the website! It seems like they are now just concerned with making more money instead of in the past when it seemed like more of a passion for gin lovers. I will be testing a few alternatives now to see if I get more value for my money as there are tons of alternatives nowadays and it seems they no longer offer anything unique, they are just like all the other big brands trying to take a little bit more of your money and sharing your data with every Tom, Dick n Harry on the internet.”

Helpful Report

Posted 2 years ago

“First order April 2023 using the 60% discount. Starting with the positives. Snacks contained within the box are quality as are the mixers. Gin was a disappointment tho, very bland and generic. Will give another month a go and make a decision as for £42 per month you can get some great gins on offer for £25-30 and top up with plenty of mixers for the same price. Jury’s out”

Helpful Report

Posted 2 years ago

“After receiving a year's subscription for my 40th birthday I was so sad for it to come to an end! To my complete shock, my husband bought me another year's subscription for my joint birthday and Christmas gift, I was thrilled, that was until I received my first box. This was a 'welcome box' which consisted of a Christmas gin and snacks that I had received through the previous year. I emailed to query and was reassured that this was a welcome box and I would still receive my January box. My January box didn't arrive and when I questioned why, I was told that the welcome box was in it's place! To say I am disappointed is an understatement 😞. Firstly I was given false information and the welcome box appeared to be used up treats from last year, needless to say...I won't be renewing for next year!”

Helpful Report

Posted 2 years ago

Hi Donna! We're so sorry to hear about your bad experience with us, huge apologies for the confusion around the first box. I've dropped you an email - hopefully this fixes the problem! Let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I’ve been a CGC member for about 2 years and up until recently I would of given them 5 stars however recently their customer service has completely gone down hill. There dec ‘22 booster box should of contained 3 cocktails syrups it contained only 1 ( not the 3 as stated during ordering) one can of pop was sent in replacement. This goes against trading standards and can be classed IMHO as Theft! I’ve tried emailing several times but they are refusing to sent out the missing syrups saying they don’t have any, which is rubbish as on their online shop they’re available in a bundle, so that’s a lie. I’ve spoken to TS who have advised me this is law breaking, but as they won’t budge there’s not much that can be done. FACT!!! They have done this to EVERY CUSTOMER, That ordered the booster box. Every member that purchased the booster box got only 1 cocktail syrup instead of the 3 that they paid for. Some members didn’t get any. A can of pop was sent as a replacement. Can you imagine the money they have saved. £6.66 for 2 syrups and it cost maybe 80p for a can of pop. That’s £5 on every single box! they have pocketed. I’m so shocked. They customers service used to be excellent. But the last few months it’s useless. It’s like they don’t care anymore. So disappointed!”

Helpful Report

Posted 2 years ago

“Was a good box but for me there was too much going on in the box to do like with making a cocktail which personally isn’t for me the makers need to be able to give the customer there own personalised box that way u then don’t throw things away because u won’t use it which is throwing money down the drain”

Helpful Report

Posted 2 years ago

“Like the boxes but seem unable to spend the bonus points since no longer able to use towards payment of a future box. Please advise as have asked same in past and reply did not help”

Helpful Report

Posted 2 years ago

I'm sorry for any confusion caused Jen! I've made sure to get back to you by email and explain a little further about our Rewards! Kind regards Trine Head of Customer Service

Posted 2 years ago

“You need to sort out your website I want to make a purchase but I can’t because it takes me all over the place. I also want to use my loyalty points but Incant because it looks like it’s a con”

Helpful Report

Posted 2 years ago

“Wasn’t for me a a new member so will be cancelling my subscription”

Helpful Report

Posted 2 years ago

“Disappointed with gin selection and query inclusion of Coconut Collab Choc Pot?”

Helpful Report

Posted 3 years ago

Hi there! We're so sorry to hear you didn't enjoy the January box, that is of course very disappointing. We hope you'll still continue your gin discovery journey with us - we've got a lot of exciting surprises coming up! Thank you for your feedback as well, that is much appreciated. Kind regards Trine Head of Customer Service

Posted 3 years ago

“I've only received half of my order today. I ordered and paid for 2 bottles of Schofe's winter gin but only one bottle arrived today. What is more frustrating is the only way of contacting is by email. What has happened to providing good customer service by means of a telephone number. I'm now thinking about cancelling my membership.”

Helpful Report

Posted 3 years ago

Hi Len! I'm so sorry to see that you haven't received everything you ordered, that's by no means our usual standard. I can see that my colleague Amy got back to you via email yesterday to let you know that the missing part of the order has been resent. Again, huge apologies for the missing gin! We do have a few people on over the weekend to ensure anything urgent is picked up, but as Amy explained, we're not currently set up for phone calls, especially over the weekend. I really appreciate your feedback, and I'll make sure to take this up internally. We always strive for the best possible experience, even when we've made a mistake, so your comments are much appreciated. If you need anything else, just let us know - we're happy to help! Kind regards Trine Head of Customer Service

Posted 3 years ago

“I am a Gin collector and drinker with over 300. The Gins are great but the other items are not. The crisps are very disappointing and don’t compliment the Gin! Sorry but you need to do some more research what about olives or cheese to go with the Gin. Thanks Ian”

Helpful Report

Posted 4 years ago

“Contents ok but packaging damaged, which was a shame as bought as a birthday present.”

Helpful Report

Posted 4 years ago

Thank you for your review and your feedback Karl, I've sent over an email to you in hope that we can rectify this for you!

Posted 4 years ago

“I've been with Graft Gin for a year now. Never had a problem, until this Decembers' box. My Gin should have been delivered on the 4th December 2020 but it still hasn't arrived (now the 14th December 2020). Tracking has it stationary for two weeks now. After a few emails to Craft Gin, I received an apology and told that Royal Mail are very busy during December and I should wait a little longer. Patronising? just a tad! I get that this is mainly a Royal Mail issue, but I'm not their customer and the communication from Craft Gin is lacking which has prompted this review. If I was kept in the loop with some communication I wouldn't have written this review. I'm just left in limbo, unable to contact Royal Mail because I'm not the sender / Customer and because I'm not told otherwise by Craft Gin, I don't know what's being done to chase the Gin Box, if anything at all. No impressed with the lack of communication.”

Helpful Report

Posted 4 years ago

“Boxes are lovely to receive however once there’s a problem, customer service have not been helpful what so ever.”

Helpful Report

Posted 4 years ago

“Package and contents cannot be faulted - postage however........ I was out when it was left on my doorstep. In full view of the road. It’s lucky that it was still there when I got home!!”

Helpful Report

Posted 4 years ago

“Still waiting for a response to my query about a missing box. Great concept and fantastic gin but disappointing communication”

Helpful Report

Posted 5 years ago

“Would love to write a review but sadly no delivery as yet! Maybe delay due to cv overload on home deliveries but looking forward to receiving as you came highly recommended.”

Helpful Report

Posted 5 years ago

Hi Mary, Thanks for leaving us a review! I can see that you're not due to start the two memberships until May, so this is why the boxes haven't reached you yet. I've also emailed you directly, so let me know if there's anything else I can help you with. Kind regards Trine

Posted 5 years ago

“Been a member for a couple of years now, used to be absolutely fantastic and couldn’t wait for the box to arrive, sadly the variety and value of the contents within the box has really gone down hill. The past few months the gins have all had a similar taste, a similar percent volume and definitely not had the wow factor that they previously have had, and the tonic water/crisps/nuts have been near enough the same for months! I thought I’d give it one last shot but I’ve just had this months delivered and upon opening the box and being very disappointed again.. I immediately emailed to cancel my subscription. Surprisingly I got an email back within a few minutes saying it had been cancelled and how I could reactivate if I so desired in the future, I thought they may have asked my reason behind wanting to leave after over 2years as a happy customer but maybe this is the problem, as the company has grown the care over the end product and customer have gone rapidly downhill whilst they focus primarily on how much £££ they can squeeze out of people!”

Helpful Report

Posted 6 years ago

“Tried this for 3 months then decided to cancel my membership you could not compare the value of the box as the gins were not available to buy online plus I like flavoured gins but they don’t do flavour gins will consider renewing my membership if some flavour gins becomes available in there boxes”

Helpful Report

Posted 6 years ago

Hi Robert, I'm sorry to hear that you weren't keen on the exclusive gins! Thanks for your feedback, it's much appreciated. Trine

Posted 6 years ago

“This was my first box and it was advertised as being worth £75. I cannot see any way it was worth any more than the usual price of £40. The recipes were good fun to try and the snacks complimented the drinks well. I paid £28 as it was an introductory offer but I wouldn’t buy again for £40, not worth the money.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave a review, however we're sorry to hear you didn't think your box was value for money. We've dropped you an email in case you want to discuss this further. Molly

Posted 6 years ago

Craft Gin Club is rated 4.8 based on 6,459 reviews