Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.85

4.9 Rating 2,685 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Anonymous

Anonymous // 01/01/2019

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“Did exactly as asked - arrived to collect parcel and delivered it 5 hours later 250 miles away. Couldnt ask for more.”

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Posted 9 years ago

Thank you very much for leaving a review Mark!

Posted 9 years ago

“Excellent qiick service, kept informed at every stage of the process.”

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Posted 9 years ago

Hi Karen, thanks for taking the time to leave a review. We greatly appreciate it and it's always nice to hear!

Posted 9 years ago

“Excellent service from first call to delivery. Booked courier for bank holiday Monday - in itself remarkable. courier arrived on time /delivered on schedule and I was kept informed of progress. Very useful as these were contract documents being sent. Will definitely use for the future and very impressed overall. Thoroughly recommend.”

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Posted 9 years ago

Thank you very much for taking the time to leave us a review, it's always nice to hear!

Posted 9 years ago

“Very helpful on the phone when setting up the transaction, good feedback on the e mail, and, despite traffic problems (which the driver kept us informed about), the driver was earlier than expected, so overall a good experience and I would recommend to anyone wanting a same day service. Paul Hicks Senior Technical Buyer JRM Group”

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Posted 9 years ago

Thank you for taking the time to review Paul, it's great to see that our network is working as it is supposed to. Glad we could help you!

Posted 9 years ago

“Excellent service. Excellent timing. Thank you.”

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Posted 9 years ago

Thank you Joan - we try our best!

Posted 9 years ago

“Great service, quick quote followed by fast and smooth collection and delivery! Would use again when needed. Thanks!”

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Posted 9 years ago

Lovely to hear Jo, thanks very much!

Posted 9 years ago

“I do not feel that the service ws very professional . The company that the item ws collected from were concerned as it was collected in a seven seater as the the small van I was advised it would be, and by three people who were without uniforms, even a polo shirt with a logo would have been more professional.when it arrived at the destination they claimed to be unable to get it along the entry where it had originally came from . and where my son managed to get it through when he got home 10 minutes later. I did not feel very comfortable to insist they tried again as one person was at the front door with me whilst the other were around the rear of my property. I do not feel likely that I will neither use nor recommend your service in the future .”

Helpful Report

Posted 10 years ago

Dear Wendy, Thank you for your review, we always value feedback. I have looked into this particular job and it appears that the 7 seater was the closest vehicle available to you at the time. Since the dimensions of your goods told us it would still fit in this vehicle, we judged that it would be best to send you the closest vehicle rather than cause a delay in the collection and delivery of your items. All our drivers are self employed so I am afraid they do not have a uniform provided. We apologise if you weren't satisfied with the service from the drivers in this case, though please note that usually it is only a single person in a vehicle, so the fact that three were provided to help move your goods was a bonus. In regards to them not being able to fit your item through the entry point, it is possible they did not want to risk damaging your goods, however we would urge you to never be afraid of asking them to try again if you feel it could have been done. If you did not feel comfortable asking them yourself then if ever this situation arises in the future please do call us and we will be happy to ask the drivers for you. Our apologies again that you were unhappy with the service at this time, but I hope this helps to ease your concerns.

Posted 9 years ago

“The only complaint I have is that you charge a customer 10p a minute to call you to arrange a collection and delivery. I do not know of any other business that charges customers to call them. Otherwise the service is excellent.”

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Posted 10 years ago

Hi Richard, glad you are happy with the service! If you are using a mobile I would always advise you call us on the 03333239256 number as this would be included in your mobile package.

Posted 9 years ago

“helpful in arranging the right logistics that worked for both of us and delivered met the delivery timescale - would use again”

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Posted 10 years ago

That's great to hear, thanks for leaving a review!

Posted 10 years ago

“Excellent service, my initial enquiry was handled efficiently and communication throughout the process was good. The item was delivered as requested, sameday and on time. Thankyou”

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Posted 10 years ago

Not at all Sue, we're glad we could help. Thank you for taking the time to review!

Posted 10 years ago

“A No drama, Fast, Friendly, efficient service at a competitive price.”

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Posted 10 years ago

Thanks Carl, that's really great to hear!

Posted 10 years ago

“First time we've used your service... efficient and professional, will use you again...”

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Posted 10 years ago

Happy to be of help Steve - thank you very much for taking the time to review

Posted 10 years ago

“We had an urgent requirement to ship a number of packages within a 4 hour window. The driver arrived to collect within 5 minutes of the opening collection time and delivered within the 4 hour time slot over a distance of 140 miles. Great service. Would use again.”

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Posted 10 years ago

Glad we could help Kevin - thank you for taking the time to review!

Posted 10 years ago

“Told booking agent needed to get package to Rainham by 4.30 as office shuts at 5. Explained same to driver who collected it after 1.30. Driver said it would be there by 4.00pm . For some unexplained reason driver decided to cross the Thames via the Woolwhich Ferry - why ? What possible benefit was that to him or my package? There are various crossing points and the Dartford Tunnel. Driver had to be contacted several times by you - he eventually arrived after 5.30 and left the package at the next door shop.! Nothing short of poor service in my view. This demands a refund.”

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Posted 10 years ago

“The customer service over the phone was great - really efficient, and the quote was emailed to me even before the call had finished. Great to have confirmation of when the item had been collected and then delivered. Thanks guys.”

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Posted 10 years ago

“superb and exceptional customer service”

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Posted 10 years ago

“After receiving notification via email that the driver would be here in fifteen minutes, he proceeded to take at least another hour.”

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Posted 10 years ago

“Efficient service with details of progress provided throughout the entire process. Excellent”

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Posted 10 years ago

“I have used this service a few times now. Very reliable, quick, efficient and informative. They send you email notifications for quotes, bookings, and invoices very quickly, which is useful for business purposes if you need professional records. Will definitely use the service again.”

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Posted 10 years ago

“Even with our hiccups they were very patience and professional. I would defiantly use them again.”

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Posted 10 years ago

Courier Expert - Delivery is rated 4.9 based on 2,685 reviews