Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.85

4.9 Rating 2,698 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok service - Let down by no live chat function working and also live tracking not working.”

Helpful Report

Posted 3 days ago

Thanks for your feedback – we're really sorry to hear your experience wasn't ideal, especially with the live chat and live tracking. We definitely want to clear a few things up and address your concerns. First, regarding the live chat, it's actually available Monday to Friday. Since your booking was on a Saturday, we provide telephone customer service for weekend queries, and we understand you were able to get assistance through that channel. We apologise if this wasn't clear beforehand. As for the live tracking, we completely acknowledge the issue. We've confirmed that the driver had it turned off, which is absolutely not the standard we expect from our team. We're actively investigating this and will be taking appropriate action to ensure this doesn't happen again. We understand how important live tracking is for peace of mind, and we're committed to getting this right. We really appreciate you bringing these points to our attention, as it helps us improve. If you'd like to discuss your experience further or if there's anything else we can do to help, please don't hesitate to contact me directly at andy@courierexpert.co.uk. We truly hope to have the chance to provide you with a much smoother and more positive experience next time.

Posted 1 day ago

“Courier Expert advised me that the driver was running 30 minutes late, he turned up 1 hour late and was 50 minutes late delivering the item. But it was delivered on the same day, just a bit late! I will use Courier Expert again as other drivers have been 5*”

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Posted 2 weeks ago

“expensive”

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Posted 1 month ago

“The collection was supposed to be at around 11am, but ended up being more towards 2pm, however, the Courier Expert team kept me updated on the situation. When the courier arrived however, 2 of my colleagues went to meet him to assist with unloading as it was quite a big item. He commented multiple times about how they are both female therefore won't be of much help and they should have sent a man, and then proceeded to watch them unload on their own not offering any help. Completely unnecessary.”

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Posted 9 months ago

Thank you so much for taking the time to share your valuable feedback about our Delivery service! We appreciate your your feedback. We have spoken to the driver concerned and a sanction has been applied. We consider the behaviour you reported, to be unacceptable. We also wanted to extend our gratitude for your willingness to reach out. If there's anything else we can do to assist you or if you have any further questions or concerns, please don't hesitate to contact us. We'll be more than happy to help in any way we can. Once again, thank you for your valuable review. Warm regards, Andy

Posted 8 months ago

“Turned up over an hour late, with no communication to let me know. Item wad delivered, an hour late so for this only 3 stars. I wouldn't have minded this, if driver had let me know he was over an hour late collecting.”

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Posted 9 months ago

“AA”

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Posted 1 year ago

“Courier did not have Blankets to cover anything up, Plus was not sure how to use racket straps to tie anything down. I had to use one of mine to secure the cargo”

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Posted 1 year ago

Hi David, Thanks for your feedback. I have looked into this incident and it would appear no request was made by yourself for either blankets or straps, also we were advised the items would be already bubble wrapped. We can certainly provide blankets and straps at no extra cost, if this is requested the day before collection, so we have time to select a courier with the equipment needed. Thanks Andy.

Posted 1 year ago

“The physical delivery was slightly delayed which wasn't an issue, however the tracking was. The driver (or the internal system?) didn't show the item as delivered but did show the driver as headed back home so I didn't know if the delivery had been completed. The team did contact me to confirm if all was OK. Apparently they could not get hold of the driver to confirm and neither could I. He wasn't picking up the phone nor responding to texts until after a few hours. Altogether it did get delivered but the communication left space for improvement. If this was a new staff member, he did not seem trained properly.”

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Posted 2 years ago

Many thanks for your feedback, which is very valuable. This driver was indeed new and we will learn from this experience. I'm sorry for the inconvenience caused by the lack of communication.

Posted 2 years ago

“[TESTING PURPOSES ONLY]”

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Posted 2 years ago

“Booking the service by phone was impossible, at least for me from Germany. I tried via the website and it was a nightmare as well, even assisted by your service staff. It took ages and only at the end I was told, it wouldn’t work with payment by credit card from abroad. I was possible after all. But if you are time pressed and urgently require a courier like 10 minutes ago, you don’t want to spend half an hour on the phone.”

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Posted 2 years ago

“Not very helpful. Didn’t help us with loading and unloading.”

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Posted 3 years ago

“very polite & helpful, but the driver turned up over an hour late which meant the delivery office had to stay & wait an hour & half after closing”

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Posted 4 years ago

“turned up late”

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Posted 4 years ago

“We did request specifically a 9am pick up and the courier did turn up at 8am. Fortunately there was someone in the office at 8am otherwise this pickup would have been a failure”

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Posted 6 years ago

Sorry to hear this, I hope our driver did not cause you too much inconvenience. While It's not uncommon for drivers to arrive slightly earlier for morning collections, our driver was given clear instruction to collect at 9am. Attempting to collect 1 hour prior to the collection time was clearly unprofessional of the driver which we apologise for - If there hadn't been anyone available to handover to the courier at this time, our driver would have been told to wait until the specified collection time at no extra charge to yourselves. We will take this opportunity to speak with our driver & please accept our further apologies for any inconvenience caused.

Posted 6 years ago

“Very efficient and collected/delivered the goods as promised. Watch out for extra charges, we gave an incorrect collection address (the company had moved about 4 miles but not updated their address on their website) and charged us approx. 20% extra.”

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Posted 6 years ago

“The booking procedure is brilliant and very efficient, with instant confirmations. The price was very reasonable. HOWEVER the collection/delivery did not go according to plan: the driver didn't turn up to collect, and it was 3.5 hours afterwards that we were alerted to this by the collection point. I then had to phone Courier Expert to find out what was going on. Parcel was eventually collected over nearly five hours after the time arranged, and was delivered late.”

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Posted 6 years ago

Hello Rupert, Firstly, we would like to apologise regarding the issue you had with a delayed collection, our original driver had gone sick & hadn't made us aware. We should have known about this sooner, but when we were aware, immediate action was taken & we had allocated another driver with a 60 minute collection time within a 10 minute time frame. We're very disappointed in our original driver but we're aware this could have been dealt with much sooner, so again, we're sorry about this. If you would like to contact us further about this, please either email support@courierexpert.co.uk or call 0333 323 2203.

Posted 6 years ago

“The Courier had difficulty in locating us despite being on a main road in Southport and telephoned the office for directions which seemed strange and which put added stress on us as we needed the bundle to be delivered before 6pm. However, the courier did manage to deliver the bundle just in time.”

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Posted 7 years ago

“Collection and delivery time was accurate however when i tried to change the collection time just a few moments (literally minutes) after making the booking I was charged £15 admin fee. I would understand if a few hours or so had passed however this was not the case.”

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Posted 7 years ago

“The customer service/telephone support was friendly and efficient.”

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Posted 7 years ago

“The Driver turned up at the specified address, however it seems like he didnt have all of the information. which i'd relayed onto the team when making the booking. this resulted in us being charged a waiting fee whilst i relayed the information on again. otherwise the delivery and service was very much appreciated.”

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Posted 7 years ago

Courier Expert - Delivery is rated 4.9 based on 2,698 reviews