Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.85

4.9 Rating 2,733 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

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Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was delivered to the wrong address. I now have to pay another courier to get it to the appropriate address.”

Helpful Report

Posted 1 week ago

I apologise for the incorrect package delivery and the inconvenience of you having to arrange a second courier. That's certainly not what we want for our customers. My notes show our driver communicated with you by phone for directions to your location and we understood the item was left with the reception desk. While tracking places the driver on your street, I'm truly sorry if the delivery was inadvertently made to a neighbouring building. Please send me the receipt for the alternate courier service you paid for to andy@courierexpert.co.uk and I will compensate you for this.

Posted 6 days ago

“5 hours for a 90 minute journey.”

Helpful Report

Posted 2 weeks ago

Hi Liam, We were so sorry to hear about the unacceptable delay with your recent delivery. We completely understand how frustrating it must have been for a 90-minute journey to take 5 hours. Please accept our deepest apologies for this incident. We want to assure you that we have taken your feedback very seriously. We've investigated the situation and taken action with the driver involved. As you know, we have also processed your compensation as a gesture of our apology. Thank you for your patience and for bringing this to our attention. Your experience helps us improve and ensure our drivers provide the service you expect and deserve. Best regards, Team Courier Expert

Posted 2 weeks ago

“very unprofessional delivery guy! he clearly opened envelope which he had to deliver to me and checked out what's inside! everything was ruined,because everything leaked out! always used this company ,but first time this driver was not good at all. sad experience.”

Helpful Report

Posted 2 months ago

Thank you for bringing this to our attention. Following your review, we conducted a thorough investigation, including a detailed discussion with the driver. We learned that the package was already open and leaking when it was collected. While our driver intended to be helpful by proceeding with the short delivery despite the condition, this was not the correct procedure. We have since reinforced our policy with all drivers to refuse any damaged or leaking packages at the point of collection to prevent issues like this. We sincerely apologize that your delivery did not go as planned and are taking steps to ensure this doesn't happen again.

Posted 2 months ago

“I specifically wanted a rush job, the predicted 3 hour transit would have just been OK but when the driver decided to do another job between my pick up and delivery he caused the planned onward connection to fail as he was an hour too late, this means I have wasted my money as I could have had the documents sent by Royal Mail for delivery in the morning and been no worse off as I now can’t add these documents to the others I have here and despatch to Ukraine today. It is only because I have previously had good service from you that I am not just delisting you from our approved supplier list. DO NOT EVER USE THIS DRIVER FOR OUR JOBS AGAIN”

Helpful Report

Posted 1 year ago

Hi Jon, As you know, we have discussed this incident on the phone, both during and afterwards and agreed appropriate compensation. As discussed, we are very sorry about this and despite taking all the appropriate steps when selecting a driver, we are very disappointed about the outcome. Steps will be taken internally to address this kind of incident and reduce the possibility of future incidents of a similar nature. Please contact myself personally prior to booking any future jobs and I will make sure all steps are taken to minimise any disruption or delay. Thanks Andy.

Posted 1 year ago

“no good service from the driver”

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Posted 1 year ago

“your driver Alom did frauds with us again and again last few days ago he took the parcel and said someone else took the parcel we already send CCTV videos as well. and on Friday he took the parcel but update the status of delivery that the parcel has been delivered but it was not delivered its too much now I am going to report to the police against your company. your company is a fraud”

Helpful Report

Posted 2 years ago

Hi Mikcardo, I believe my team has spoken to you regarding this already. We take this very seriously and we are investigating every aspect of this incident thoroughly. We'll speak again once we have concluded, in the meantime, you have Olivia's number should you wish to further discuss, any aspect of this complaint.à Regards Andy.

Posted 2 years ago

“The package I was sending was very time-sensitive. I arranged for the pickup time of 1 PM to leave two hours extra for traffic, however, my courier was 2.5 hours late to pick up and even later to deliver the package. Requesting customer support contact me as this service was completely unacceptable.”

Helpful Report

Posted 2 years ago

Hi Stephanie, I have looked into this and it appears to me, the courier arrived unacceptably late. There were traffic issues but I accept the driver should have factored ths in and planned accordingly. Please email me directly at andy@courierexpert.co.uk to discuss further.

Posted 2 years ago

“Having twice given Courier Expert the exact size and weight of the thing to be shipped, and twice getting the same price, I was staggered, once I'd paid to get a phone call from the manager asking for alot more money. When I asked for an immediate refund they told me it could take up to 3 days to get my funds back. Won't be using them again.”

Helpful Report

Posted 2 years ago

Hi David, I'm sorry your not happy with your recent experience, I would however like to offer our side of the story. When you first contacted us, you asked for a quote for a midi van with a 2 meter load space, no complications were mentioned to us at that stage. The next day, when you came back to accept the quote, while we were taking the booking and payment details, you added another requirement, our understanding was that you wanted a vehicle with a lifting tailgate (basically that's a hatchback as opposed to twin barn doors) the call handler said she should be able to source one. However, we later discovered that there was a mix up in the conversation, the call handler had misunderstood you, it turned out you actually wanted a van with a 'tail lift', which is normally used to lift heavy pallets onto a vehicle. So we offered you an alternative quote for that type of vehicle, which you rejected. We subsequently agreed a full refund, which we actioned immediately. If the payment took 3 days to get back to you, that could be down to the processing time of the bank/credit card provider. We returned your payment as fast as we were able to. Once again, we are sorry this wasn't handled better on our side, we will learn from the experience.

Posted 2 years ago

“Ommunication poor had to continually chase collection 4 hrs later it was colllected and delivery was late not exactly sameday!”

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Posted 3 years ago

“Was late would never use this company again”

Helpful Report

Posted 3 years ago

We are very sorry you were disappointed with the service on this occasion. The latest delivery time we were given for this job was 12.30, the driver delivered 40 minutes late at 13.10, due to a flat tyre which was dealt with as quickly as possible. The driver says he contacted the customer to keep them informed of the issue and his progress. Although this was an unforeseen and unavoidable incident, we are of course very sorry for any inconvenience caused to you. I hope you will accept our explanation and try the service again in the future.

Posted 3 years ago

“Very bad first experience I’ll never use again. Over two hour wait for a courier to be assigned, they just left me handing, ignored my calls until finally someone picked up who wasn’t the courier himself as stated but an individual who told me he was in bed but would text the couriers number. When he finally arrived he took over two hours to follow me home from the pick up location to my home to deliver, I had to call to find out his location!!!”

Helpful Report

Posted 3 years ago

Hi Natasha, I remember this booking and I also remember advising you before booking this job, that it would take up to 2 hours to get a courier to you, as you were asking for a largish type of van, at short notice in the evening. As it happened, you booked the job at 19.15, the courier was allocated at 19.59 and he collected at 21.15, which is about what we said we could do from the outset. As for the delivery time, I am a bit mystified as to why the courier took longer than you to arrive at the same delivery address, other than that he was driving a large Luton van, which may have needed a different route or to avoid congestion fees. I will investigate this aspect, as I agree it seems too long. Regarding the phone calls, we subcontracted this job to one of our suppliers, who employs a team of drivers. However, had you called us directly (rather than the subcontractor) I think we would have answered your phone calls right away. I will come back to you regarding the delivery time, after I have looked into it, with a fuller explanation. Thanks Andy.

Posted 3 years ago

“A total and expensive failure. Avoid.”

Helpful Report

Posted 4 years ago

The courier arrived late due to being delayed on his previous delivery, resulting in the package being collected 80 minutes late. This rarely happens but on this occasion we did not meet our usual standards and we are very sorry for the inconvenience caused. We tried our best to arrange another courier but as it turned out, the potential replacement we found, would not have arrived before the original courier. Once again, we are very sorry for the inconvenience,

Posted 4 years ago

“I had to repeatedly chase the delivery, and they were very late. Not a reliable or good service.”

Helpful Report

Posted 6 years ago

“Unfortunately I had a very bad experience with this delivery company. Namely due to the fact that although given clear instructions of what to collect, they actually collected a whole heap of stuff that did not belong to us and then would not accept the responsibility of having these items delivered back. For this reason I would not use this service again. After escalating the matter I found the response from the firm to be very disappointing and very unsatisfactory. Poor customer service at its highest.”

Helpful Report

Posted 6 years ago

Hi Dionne, I am sorry you had a bad experience while using our service and i am also disappointed that we were unable to resolve this matter with you. We have investigated the matter very thoroughly and as we have already discussed, the driver was told to take the all of the items by your representative at the collection point, the driver simply followed the instructions he was given. As this was an error made by the collection staff on site, it is difficult to see how we could be blamed for this particular incident. Once again, i am sorry we were not able to reach a positive conclusion. Andy.

Posted 6 years ago

“Driver was a hour late and didn't call to advise me. Driver failed to follow the instructions given for the collection address and the driver failed to assist with loading the vehicle.”

Helpful Report

Posted 6 years ago

“I needed a same day courier to get 50 boxes each have empty ring binders in them, no heavy cost was £102 to collect from Newcastle centre and deliver to Richmond, yorks. Got a phone call to say it was taking the courier more than 15 minutes to load the boxes and I needed to pay an extra £33.50 in total including vat £163.26 I wish I'd hired a van and done it myself I wont be using these again and I'll tell as many people as I can to avoid them”

Helpful Report

Posted 7 years ago

Hello Nick, I'm sorry you're not happy with the service we provided you, however you were pre-advised regarding waiting time prior to booking due to the volume of the load. Our waiting time is waived if under 15 minutes, but the total waiting time on record was 67 minutes, due to the driver going back & forth with the loading and no assistance provided. I do understand that you had mentioned that there would be no assistance for loading, which is why we pre-advised you there would be an extra charge for this. If you like to contact us for more information, please email us at support@courierexpert.co.uk

Posted 7 years ago

“I could not communicate with your driver, I was told I was going to be charged extra but luckily managed to sort it out with your office and didn't have to. Delivery was 2.5 hours later than originally told.”

Helpful Report

Posted 7 years ago

“Very, very disappointing service. We had given instructions for our highly confidential files and none of these instructions were followed. To make it even worse, we then had to chase it up (after being told they would email us with all the appropriate information) over and over again, trying to receive this information. The service was completely unprofessional as no one knew what was going on with the delivery, the information that we did receive was 2 signatures on a random piece of paper (not electronic) which we had no idea what addresses these were for, the pictures that we asked to be taken of putting the files through the letterbox, we also did not receive. For the amount of money that we spent, it would have been nicer to give to a company that did the right job. We spent all day Monday stressing over whether these files were actually delivered, and in the end had to go and deliver them ourselves, because we did not receive any proof of delivery. Horrible experience and will most definitely never use your company again.”

Helpful Report

Posted 7 years ago

Hi Johanna, we are very sorry your disappointed with the service provided. We are currently investigating the matter and will reply to you directly when we have gathered all the relevant info regarding this delivery. Thanks Andy.

Posted 7 years ago

“They delivered my single tier wedding cake damaged. We had to arrange for a chef from my venue to rearrange the cake and cover up the damage. All this dispite saying repeatedly that it was a fragile package. Avoid, would never use again!!!!”

Helpful Report

Posted 7 years ago

Hi Jennifer, We are very sorry to hear about this, we did not know there was any issue as the goods were signed for as received in good condition. However, I am going to investigate further into this matter and will reply to you directly. Once again, i'm sorry there is an issue. Thanks Andy.

Posted 7 years ago

“The requested time of arrival was 4pm but they suggested it would be there for 1pm. The parcel did not arrive till almost 5pm and apparently the driver was in the area from 1pm but could not find the place. Late service and not organised to allow the parcel to be delivered on time.”

Helpful Report

Posted 8 years ago

Hi Amy, Please accept my apologies for the late delivery, it was indeed delivered later than expected and shouldn't have been, we will be speaking to the driver regarding this matter. Once again, we are very sorry for this.

Posted 8 years ago

Courier Expert - Delivery is rated 4.9 based on 2,733 reviews