Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,491 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feel there should be more 3 and 4 * properties on the list.”

Helpful Report

Posted 2 years ago

Thanks for your 3 star review. We carefully select our hotels, the majority of which are independently owned and managed, and develop packages which deliver great value for customers. Some hotels choose not to be star rated, which is their choice, although we still inspect them to make sure they are up to standard to be part of our portfolio.

Posted 2 years ago

“Filtered dog friendly hotels chose one but had to call a central number who called the hotel and then called me back, tbe room I wanted wasn’t available as dog friendly even though the filter said it was?? Bizarre”

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Posted 2 years ago

“Not sure I was given the best service and think I paid more for the room than I should have done. Didn’t feel like they wanted to go the extra mile to make it a great experience.”

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Posted 2 years ago

“I went onto the Country Hotel Breaks website and onto a hotel of my choice, which I thought had taken me directly to the hotel website, stupidly! I then booked 2 rooms, the only option was having early/late checkout, which I didn't need, but nevertheless we booked. Only to find at the payment stage, a further £20 Booking fee. When I realised what had happened, I realised it was too late to cancel as a charge of £35 per room would be charged, so lesson learnt, won't be booking with you again. And I don't really wish to receive marketing emails, not even 24 hours after being on the website.”

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Posted 3 years ago

Thank you for your review, although it is disappointing to receive 3 stars. The booking fee is included in the price from the very start of the booking process and not added on at the end, this is so it is upfront at the beginning rather than added on at the end like some booking agents do. Thank you. Kind regards Country Hotel Breaks

Posted 2 years ago

“Differcult to find . Tricky to limit search parameters. Slightly higher than average prices . Good selection of properties”

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Posted 3 years ago

“The packages are nice but I didn't read the fine print before booking. Not only does cancelation incur a £35 fee but you also have to call to cancel, there isn't an option to do it online. After doing research, I also realised I could've saved money through another site. I think the package will be nice for what I booked but I won't use the site again. Their practices seem outdated to me.”

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Posted 3 years ago

“We found it difficult to find a hotel mainly because there wasn’t a whole country map of hotels available. Also, it took an email to elicit that our vouchers were valid on sister hotel sites. We are very happy with the hotel we have chosen.”

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Posted 3 years ago

“No where on their website , did I see they would take money from my account prior to arrive there ??”

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Posted 3 years ago

Dear Mr Whyte Under the last stage of the booking process, before you enter any payment details, we display the message: 'Your credit or debit card will be charged in full for the total cost only after the booking has been confirmed.' I'm sorry if you feel this was not made clear at the time of booking. In addition, we also generous booking amendment and cancellation terms - you can read our full terms & conditions here: https://www.countryhotelbreaks.com/terms.cfm We wish you a wonderful stay, and please contact the reservations team reservations@countryhotelbreaks.com should you have any further questions. All the best, Country Hotel Breaks

Posted 3 years ago

“website and product offered good but I booked one hotel and all was fine, I booked another hotel for the same trip but this needed approval to confirm acceptance - due to very limited hotel availability in Scotland I booked the entire trip, only to find the hotel with the requested booking was then declined by the hotel, despite being potentially available on the country breaks site. This meant a lot of stress trying to find an alternative hotel for the gap in the middle of the holiday.”

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Posted 3 years ago

“The booking was not processed correctly and we arrived to find the hotel had no record of it. They were not able to accommodate us. Your staff were helpful in finding us another hotel.”

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Posted 3 years ago

Thank you for your review, although it is disappointing to receive 3 stars. As mentioned by my colleague, you tried to make the booking online, but the booking was not processed on our system at all, the information you thought was a confirmation, unfortunately, was not, therefore, no booking was ever made. I am pleased that my colleague was able to help you with finding an alternative hotel that day. We have been informed that you called to thank my colleague for all her hard work and that you enjoyed your stay at the alternative hotel, which we are pleased to hear. Kind regards, Country Hotel Breaks

Posted 3 years ago

“Easy to book via website”

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Posted 3 years ago

“Beware of £18 booking fee - this should not be charged to the beneficiary of a hotel voucher!”

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Posted 3 years ago

“Very difficult website! My husband tried to book and the site just wasn’t allowing him to book so I tried on my iPad under my name (as opposed to his) and eventually it accepted the booking at the third attempt. We regularly book hotels, cars, flights etc through websites so are fairly adept but your site was shocking!”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for your feedback, we are disappointed to hear that you found our website difficult to use. We were not aware of any issues preventing you making a booking, however we are pleased to hear that you managed to complete your booking. We do have a team of agents available on the phones every from 9am - 7pm who will be more than happy to assist and even process the booking for you. We do also offer our chat facility which is open from 10-5pm Monday-Friday where we are happy to answer any questions. We wish you a very pleasant stay. Kind regards Countryhotelbreaks

Posted 3 years ago

“The service from the operator was very helpful and for filled our request. But, there was no mention of a booking fee of £18.00 would be added.”

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Posted 3 years ago

“We have booked several times with you. The recent trip was good value however none of the luxury breaks are actually luxury and when travelling with the dog we never get the room upgrade. I realise this says where available but the upgrade never seems available.”

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Posted 4 years ago

“The website is ok and the offers are good however, I was not able to filter the hotels easily so had to go through each one to find one that had the luxury /standard and features facilities that I was looking for. More filters would be useful to make browsing and selection easier. I.e spa, swimming pool, families etc”

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Posted 4 years ago

“Well so far I've only just booked the bloody break, try asking for a sodding review after I've been to the hotel why don't you? Do you really want a review of your website? If so it's fine thanks.”

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Posted 4 years ago

“It is difficult to rate as I was very unhappy with the online booking as encountered a problem with the payment which resulted in my credit card being frozen which I then had to sort out. I have never had that difficulty before and my company identified the problem as with your service. However, I was very happy with the telephone response from customer services. Tony responded to my phone message, left a voicemail message and when we did speak, she resolved the issue promptly. She was helpful and very pleasant to deal with.”

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Posted 4 years ago

“Information on the site is very good and booking process very smooth”

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Posted 4 years ago

“Booked this because it fitted the bill and was available. Later looked on the property web site and a similar deal looked quite a bit cheaper?????”

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Posted 4 years ago

Dear Mr Wood Thank you for your review, although it is disappointing to see you have given us only 3 stars. We have looked into this and can see you have booked a Large Double room and the hotel direct only has availability of a Standard Double room. Our package you have booked is for an upgraded room type, this would be where the extra charge has come in. We hope you have a pleasant stay. Kind regards, Country Hotel Breaks

Posted 4 years ago

Country Hotel Breaks is rated 4.7 based on 2,491 reviews