Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,493 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't make the booking on line as there was no option to select a disabled friendly room which was disappointing so I had to book by telephone.”

Helpful Report

Posted 6 years ago

“The website wasn’t necessarily mobile user friendly. A lot of the hotels look dated. I thought the prices were extortionate, we are spending near on £800 for a 3 night stay. A basic option was not available, you have to purchase a package. Other than that a good experience and hope the stay is worth the money.”

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Posted 6 years ago

“The hotels featured are of a good standard, though I think the tariffs are a little inflated. The website is easy to use and the booking straightforward. My biggest objection is to the £10 booking fee applied. This voucher was a £50 birthday gift to me from my brother and I am sure he would be very irritated by 20% of his gift being deducted. Though I can understand a few pounds being taken for a processing fee, £10 from £50 seems excessive, especially since I could have contacted the hotel directly for NO fee. Please don't tell me it is in the small print.”

Helpful Report

Posted 6 years ago

Dear Noel, Thank you for your review. Our booking service fees are included in our headline prices, so are not added on after your reservation has been made. The price breakdown can be seen during the booking process. We know that providing excellent customer service is paramount to our clients but we do have to charge a small servicing fee to go towards the costs of providing "with you all the way" service. Our fees start at just £5 per room and vary depending on the size of the transaction, but will never exceed £36 per room, per stay. We include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. Remember, whatever the service fee that you are charged we offer a price match plus guarantee which means that even including the charge, we guarantee best value and best service. While it is true that booking directly with the hotel there would be no booking service fee, to book the same offer with Carnoustie Hotel would have cost you £225, rather than the £175 you paid (less your voucher amount). We hope you enjoy your stay. With best wishes, Countryhotelbreaks

Posted 6 years ago

“The booking process was simple but until I have completed my stay I can't say any more but over all the price was Good”

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Posted 6 years ago

“We were given this as a gift but despite the large range of hotels it was frustrating to book one night in some areas . These should not show when putting one Night in the search box and it is only possible to book two nights.”

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Posted 6 years ago

Dear Hazel, Thank you for your review, and your reservation. We apologise for the frustration – should you wish to book through us in the future we will be happy to collate and send suitable hotel options across to you – do just contact us by email or phone and we will ensure that we meet your requirements. Some hotels in our portfolio do have a minimum 2 night stay over a Saturday night, and some apply a 2 might minimum to only a few of the packages they offer through us. We do show these when searching for a 1 night stay as the rooms are available for the date requested, and it may be that the person conducting the search finds a 2 night stay appealing if a particular hotel is of interest. We hope you enjoy your stay at The Wood Norton. With best wishes, Country Hotel Breaks

Posted 6 years ago

“Information about the hotels was good, but finding a map which shows all the hotel locations at once was it at all easy”

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Posted 6 years ago

“No comments so far”

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Posted 6 years ago

“In view of the fact that I only booked the hotel visit yesterday, following visual inspection of places offered, and have no experience of the result yet, I cannot really comment other than to say that making the booking was straightforward enough.”

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Posted 6 years ago

Dear Mr Joyce, Thank you for your review. We will send you a review invitation following your stay for your comments on the hotel you have booked; this invitation was purely for your thoughts on our booking process. With best wishes, Country Hotel Breaks

Posted 6 years ago

“I don’t think the website is very user friendly. It would be much more helpful if you could select the dates you require beforehand and then the available hotels come up!”

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Posted 7 years ago

“Booking easy what not explained is the following- The price of massages, £45 each for back neck and shoulder massage which is advertised for 30 minutes but only last 20 minutes. £90 for 2 for 20 minutes is crazy. Hotel excellent but food which is really tasty is very small portions with veg etc. The 35 allowance does not cover 3 courses unless you pick the cheapest on menu and drinks are extra. Should make some spa treatments included in price so there are no surprises.”

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Posted 7 years ago

“Hi, cannot fault the service completed over the phone, vert efficient and friendly. However found the website a bit cumbersome. E.g. It just kept reverting to hotels in Devon/Cornwall even though I was entering other regional locations.”

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Posted 7 years ago

“Not many hotels to choose from within an hour and a half drive. Also would have liked the option of opting out of dinner at the hotel ( due to us being fussy eaters )”

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Posted 7 years ago

“the start was not impressive - your confirmation of my booking did not actualy contain the details, so I rang you and spoke to Victoria and it got done”

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Posted 7 years ago

Country Hotel Breaks is rated 4.7 based on 2,493 reviews