Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,423 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I’m getting in touch as we stayed at your lovely hotel. 13/07/24 for our 15th wedding anniversary. Unfortunately we were extremely disappointed with our dinner reservation. You had a private 70th party going on, so we had to have our dinner in the lounge upstairs. The food was lovely but there was no atmosphere at all. We were Tucked away in the Corner. I was actually sat on a sofa. We was really looking forward to a lovely restaurant experience but instead it felt like we had dinner in our own lounge at home. If it was communicated to me that we would not be in the main restaurant that evening for dinner then I would not of paid the extra for our package to dine with you. We could have dined in the many restaurants close to the hotel which I wish we had done to celebrate our anniversary. Really disappointing. How ever the hotel it’s self was 10 out 10. Absolutely spotless, complimentary tray in the room was a lovely touch. The staff were some of the friendliest and happiest I’ve experienced. The breakfast was also 10/10 Location was out standing. Would 100% visit agin. If it wasn’t a special anniversary night away and that we traveled 90 mins to get to we wouldn’t be so disappointed. Sorry to complain. I never do so normally. But price didn’t quite match out experience sadly. Your kindly Mrs Clare Dicola Sent from my iPhone”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you for letting us know about this. We’re sorry to hear that your dining experience somewhat tainted your anniversary break. We have contacted the hotel regarding your complaint and we will come back to you in due course on this. However, I’m really glad to hear that the rest of your experience was enjoyable and I sincerely hope your anniversary was lovely overall. Best Hannah

Posted 1 year ago

“First time using CHB and the process seemed easy however confirmation took several days rather than INSTANT as shown on the website. We called the hotel before the booking for a specific reason and was assured all ground floor rooms had walkin showers. However, CHB could only confirm a shower over the bath. As we are both in our 80s and my husband has a blue disability badge a walk-in shower would have been appreciated so a bit disappointed.”

Helpful Report

Posted 1 year ago

Hi there, We’re sorry that on this occasion the room type you required was not available. We do advise that you contact us directly with accessibility concerns ahead of booking so that we can prevent this from happening. I’ve been assured that our reservations team did contact the hotel to try to find you a suitable, ground floor alternative which you were happy to book. We’d love for you to book with us again in future and if you give us a call, our team will be more than happy to help in finding you and your husband a break that suits your requirements. This aside, we truly hope you enjoyed your stay! Hannah

Posted 1 year ago

“Booking was easy but the description of the hotel was completley misleading. Perhaps Country Hotel Breaks should check these things before putting them on their site? I won't trust them again”

Helpful Report

Posted 1 year ago

Thank you for your review. We do check our website regularly as we are keen to ensure this is kept up to date and as accurate as possible. We would like to thank you for bringing this to our attention and would welcome the opportunity to discuss this with you privately.

Posted 1 year ago

“Frustrating having all but completed booking my first choice hotel I had to come out to get a pass code from my bank. When I went back in I was advised there were no vacancies despite me having completed the booking details.”

Helpful Report

Posted 1 year ago

We are disappointed to receive a three star review. The additional security information would have been requested by your bank and is beyond our control. I can see that you tried to make an online booking but called and requested alternative dates which were only showing a twin bedded room available, we offered to contact the hotel on your behalf to request a double room which you declined. You then contacted us again and we suggested lots of other hotel options for you which we are very happy to see you have now booked. Our phone lines and chat facility are open daily should you need any assistance. We wish you a lovely stay at your chosen hotel. Regards, Country Hotel Breaks

Posted 1 year ago

“I had numerous emails from the company when the date I wanted was not available. Staff members offered other options. I managed another booking and paid in full for that booking. Then 2 days later had a second payment of $600+ taken/removed from my account...I have emailed regarding this error, am still waiting for your response. Look forward to hearing from you please”

Helpful Report

Posted 1 year ago

Dear Mrs Holloway, Further to our conversation last week, I hope that you managed to speak with your bank and solve the mystery of the $600 payment that had left your account. As mentioned the only payment taken by us was the one for your hotel booking. Hopefully my explanation gave you peace of mind that your booking and payment through us is secure. If you do need any further assistance regarding your booking with Dalhousie, please do not hesitate getting in touch with us. We wish you an enjoyable stay. Kind regards, Country Hotel Breaks

Posted 1 year ago

“Not particularly helpful with my booking query, had to call back twice and still not resolved. Ended up calling the hotel direct to get a response and they sorted it out immediately”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your 3 star review. I have looked into your enquiry and when you called you asked for a marina view, to ascertain whether this was possible & available we needed to contact the hotel. We received a reply from the hotel within two hours and my colleague called you back to advise you of the hotel's reply and you decided you were not going ahead with the booking at that point. As we are a booking agent with 240 hotels on our portfolio, there are times when there is specific requests and / or requirements, we need to contact the hotel in question. We are sorry that you felt the length of time to get back to you was not helpful. We can see you have now booked and wish you a pleasant stay. Kind regards Country Hotel Breaks

Posted 1 year ago

“Very helpful, quick responses, small misunderstandings soon resolved.”

Helpful Report

Posted 1 year ago

“Good website to find high quality country hotels. It was a bit annoying to have to enter the number of people and number of nights for different hotels.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your feedback. We'll take this into account when we next update the Country Hotel Breaks website. Kind Regards Country Hotel Breaks

Posted 1 year ago

“I haven’t received a confirmatory email yet and I booked two days ago.”

Helpful Report

Posted 1 year ago

“Using the web site to book a voucher would be useful if you were made aware of the value of your gift so you could make an informed decision before entering all the details.”

Helpful Report

Posted 1 year ago

“It was easy to follow. No problem booking. Thank you.”

Helpful Report

Posted 1 year ago

“A number of hotels listed had no long term availability so a waste of effort. A number of hotels appeared in two different regions. It would have been better to have a map showing hotels rather than select a region and then have to use a map to find out where they were and whether suitable location”

Helpful Report

Posted 1 year ago

“Website very difficult to navigate. No ability to filter by price or dates, and I had to re-enter the dates I was looking for on every single page, so when browsing for a nice weekend stay I had to re-enter the dates 30 or 40 times. Some nice hotels here, but a cursory look at any other hotel comparison site or engine should tell the developers what features are lacking!”

Helpful Report

Posted 2 years ago

“Good idea - but the search features on this website could be a lot better. There doesn’t seem to be a way to filter hotels that are available on the desired nights, within a certain budget, in a certain area.”

Helpful Report

Posted 2 years ago

“Difficult website you can choose the area you want but theres a lot of cross over with hotels in more than one group. Often when you went back on the stite it remover your filters eg. Dates so you had to keep re entering info. Not all the deals are actually 'deals' one hotel i looked at if you took the meal allowence and the welcome drink it was actually cheaper direct with the hotel, the only benift you were getting was late checkout at 12.00 but normal checkout was 11.00 so no real benifit.”

Helpful Report

Posted 2 years ago

“The website was easy to use to book a break. However, I was somewhat surprised to find the whole amount of the break was taken once the booking was confirmed, rather than just a deposit.”

Helpful Report

Posted 2 years ago

“I thought the booking fee of £15 excessive. I have booked many hotels and never paid that.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your 3 star review. The booked fee is not added at the end of the booking process, it is within the total price shown on the package, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. It is then broken down on the first page of the booking process with the cost of the package and the booking fee, so not hidden. We do have to charge a small servicing fee to go towards the costs of providing "with you all the way" service. Country Hotel Breaks is committed to providing the very highest levels of customer service and our team of agents are here 7 days a week to assist you. Kind regards, Country Hotel Breaks

Posted 2 years ago

“Feel there should be more 3 and 4 * properties on the list.”

Helpful Report

Posted 2 years ago

Thanks for your 3 star review. We carefully select our hotels, the majority of which are independently owned and managed, and develop packages which deliver great value for customers. Some hotels choose not to be star rated, which is their choice, although we still inspect them to make sure they are up to standard to be part of our portfolio.

Posted 2 years ago

“Filtered dog friendly hotels chose one but had to call a central number who called the hotel and then called me back, tbe room I wanted wasn’t available as dog friendly even though the filter said it was?? Bizarre”

Helpful Report

Posted 2 years ago

“Not sure I was given the best service and think I paid more for the room than I should have done. Didn’t feel like they wanted to go the extra mile to make it a great experience.”

Helpful Report

Posted 2 years ago

Country Hotel Breaks is rated 4.7 based on 2,423 reviews