Cotswold Hotel Breaks Reviews

Name: Cotswold Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.67

4.7 Rating 488 Reviews

93 %

of reviewers recommend Cotswold Hotel Breaks

Company Reviews

Metrics

4.7

Based on 488 reviews

Shipping & Delivery
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Cotswold Hotel Breaks 5 star review on 29th October 2023

Anonymous

Cotswold Hotel Breaks 5 star review on 5th November 2020

Anonymous

Anonymous // 01/01/2019

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“Easy to use and very informative.”

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Posted 3 years ago

“Very easy and efficient system, both to view hotel breaks and make a booking.”

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Posted 3 years ago

“My initial contact by phone was helpful and very informative. It almost made paying seem a pleasure!”

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Posted 3 years ago

“Lots of choice, easily laid out to find what you want. Good deal that wasn’t on other sites.”

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Posted 3 years ago

“Good easy to follow website and straight forward booking system.”

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Posted 3 years ago

“Very easy to navigate website with excellent offers. I booked an country house room for 2 with breakfast, a £34 per person allowance towards dinner and a welcome drink on arrival, for less than the cost of the room alone on the two well-known hotel booking websites. I will always book direct in future.”

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Posted 3 years ago

“Helpful, informative and able to answer all. queries and questions.”

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Posted 3 years ago

“A very disappointing break. We selected this hotel as it was advertised as a SPA hotel. On arrival we were given a room in a separate building, on the third floor and there are no lifts. On entering the room it was to hot to stay in there and there was no AC or fans. We went to the SPA and was told that all treatments were fully booked for the week. We went to reception to complain and were told that they are not a SPA hotel and only have two treatment rooms and one therapist? They did upgrade us to a better room in the main building that had AC, the only problem was that the golfers staying at the hotel clearly enjoyed late night drinking and constantly slammed their room doors late into the night. The first night the meal in the restaurant was very good but the second night it was a disaster, the order got mixed up and our side orders were forgotten. My steak was inedible and when we complained the waitress was clearly shocked as she said it should be good as the Head Chef is cooking tonight? The poor food appeared to be linked to a very busy restaurant and staff were clearly struggling. All in all, I would not recommend this hotel.”

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Posted 3 years ago

“Easy to book but the hotel was given the wrong room specifications which took significant time to readdress.”

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Posted 3 years ago

Thank you for your review. We have spoken to the hotel, and they have advised that the system booked a Classic room, rather than an Executive Twin, which you booked online. The reception apparently sorted this for you in a timely fashion and you were then allocated an Executive Twin. Sorry for the inconvenience at check-in. Kind regards, Cotswold Hotel Breaks

Posted 3 years ago

“Hi, We stayed one - night the room was ok although it backed onto the car park, the bathroom was a bit disappointing, was also disappointed with the dinner menu, also the cooked breakfast was very poor as was the service, we booked on a dinner bed & breakfast deal . One thing we were told all deserts are home made ? 5/6 of them was this true ? in all disappointing.”

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Posted 3 years ago

“Before I booked this stay I called Cotswold Breaks directly as I was concerned to if I was not able to make this booking date owing to a family member being very I’ll. The companies representatives was very helpful and reassuring to me concerning transfer of date or credit back of booking cost less £35 handling fee.”

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Posted 3 years ago

“Easy to use and really pleased with the package I got”

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Posted 3 years ago

“Super hotel deals and easy to book”

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Posted 3 years ago

“Easy to navigate website, good value when compared to other booking sites, clear information on what the customer is getting and would recommend highly”

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Posted 3 years ago

“Unable to complete booking payment online, but Customer Service lady very helpful and sorted problem.”

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Posted 3 years ago

“It was easy to see what the offers were and how to book them. The information was clearly and concisely presented”

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Posted 3 years ago

“Booking was very easy and everything was well explained. looking forward to my stay.”

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Posted 3 years ago

“I phoned with some questions. The lady I spoke to was very friendly and helpful and dealt with my booking very efficiently.”

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Posted 3 years ago

“We found the agent helpful and very professional. Will use this website again.”

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Posted 3 years ago

“The search engine often found hotel deals miles away from where I wanted. But this one seemed good value.”

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Posted 3 years ago

Cotswold Hotel Breaks is rated 4.7 based on 488 reviews